Farmers Insurance
6301 Owensmouth Avenue,
Woodland Hills, 91367, CA,
United States
Woodland Hills, 91367, CA,
United States
1 323 932-3200
Insurance
Farmers Insurance Technographics
Farmers Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Farmers Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 21000 Farmers Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Farmers Insurance has purchased the following applications: Coupa Invoice for AP Automation in 2018, iCIMS Jibe for Applicant Tracking System in 2010, Exterro Zapproved ZDiscovery for Legal Practice Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Farmers Insurance is running and its propensity to invest more and deepen its relationship with Coupa Software , SAP , ABUKAI or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Farmers Insurance revenues, which have grown to $28.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Farmers Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Farmers Insurance Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coupa Software | Legacy | Coupa Invoice | AP Automation | ERP Financial Management | n/a | 2018 | 2018 |
In 2018 Farmers Insurance implemented Coupa Invoice for AP Automation. Coupa Invoice was adopted to handle claims-related vendor payments and accounts payable workflows across the Farmers Insurance Group site in Oklahoma City, with a Vendor Administrator approving payments to repair shops based on submitted estimates and processing invoices for shipping and storage.
The implementation used standard AP Automation capabilities such as electronic invoice capture, routed approval workflows, supplier collaboration tools, and payment execution controls. Configuration emphasized authorization rules for claim payments and role based access for a Vendor Administrator who approved invoices and released payments within the Coupa Invoice application.
Operational coordination included direct communications with repair shops via an instant messaging application and email, which were used to request vehicle assignments and clarify estimates prior to payment. The deployment impacted claims operations, vendor management, and accounts payable functions at the Oklahoma City site and was operational during the Vendor Administrator tenure from December 2019 to October 2021.
Governance centered on workflow enforcement inside Coupa Invoice with approval gates for estimate based repair payments and recorded invoice settlements for shipping and storage. Day to day processes relied on Coupa Invoice as the authoritative ledger for these vendor payments while communications were maintained through email and instant messaging to support assignment and approval activities.
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ERP Financial | ERP Financial Management |
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2015 | 2016 |
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Expense Management | ERP Financial Management |
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2008 | 2008 |
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Expense Management | ERP Financial Management |
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2010 | 2010 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Jibe | Applicant Tracking System | HCM | n/a | 2010 | 2010 |
In 2010, Farmers Insurance implemented iCIMS Jibe as its Applicant Tracking System, deploying iCIMS Jibe Recruiting Cloud to handle candidate intake directly via the corporate careers site. The implementation placed iCIMS Jibe on jobs.farmersinsurance.com as the front door for external applicants and the primary application tracking surface for recruiting operations.
Configuration centered on standard Applicant Tracking System capabilities within iCIMS Jibe Recruiting Cloud, including job posting and distribution, candidate record creation and resume parsing, configurable candidate workflows, interview scheduling and offer workflow support. The implementation used career site integration to route applications into structured pipelines, enabling recruiter and hiring manager queues, requisition management, and reporting at the requisition and candidate level.
Operationally the deployment supported Farmers Insurance recruiting and hiring functions across the United States, with Talent Acquisition, HR business partners, and hiring managers using the system for requisition approvals and candidate review. Governance emphasized role based access, standardized recruiting workflows and data capture for compliance and auditability, aligning sourcing and applicant tracking processes to a central ATS instance.
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Employee Experience | HCM |
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2016 | 2016 |
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Payroll, Time and Attendance | HCM |
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2024 | 2024 |
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Time and Attendance | HCM |
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2011 | 2011 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exterro | Legacy | Exterro Zapproved ZDiscovery | Legal Practice Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Farmers Insurance implemented Exterro Zapproved ZDiscovery for Legal Practice Management to centralize preservation and eDiscovery workflows used by Records Management, Litigation, and Records Compliance functions. The deployment was operated in support of Records Management Litigation and Records Compliance teams and reflected operational coverage that included coordination with departmental custodians and the Greater Los Angeles site where records administration activity was concentrated during the period described.
Exterro Zapproved ZDiscovery was configured to manage preservation holds, custodian notifications, and matter centric collections, aligning legal hold orchestration with records retention schedule administration. Functional capabilities implemented included email collection orchestration, physical records collection tracking, matter repository configuration, export and production workflows for legal and compliance groups, and privacy control enforcement in eDiscovery collections.
The application environment integrated with cloud storage controls and privacy tooling noted in operations, specifically BOX and Legal Hold Pro, to govern access and to control eDiscovery data collections. Integrations also supported ingest of email system exports and handoffs to litigation support teams for production, enabling centralized chain of custody tracking and audit trail capture associated with each matter.
Governance and operational processes were updated to reflect automated hold management, training for records compliance staff, and annual risk assessment inputs managed through the Legal Practice Management platform. The implementation emphasized retention schedule administration, procedural enforcement for preservation and collection, and administrative controls for privacy and access within Exterro Zapproved ZDiscovery.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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1999 | 2000 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Event Management | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Content Management | Content Management |
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2018 | 2018 |
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Contract Lifecycle Management | Content Management |
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2018 | 2018 |
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Digital Asset Management | Content Management |
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2018 | 2018 |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2015 | 2015 |
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CRM | CRM |
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2018 | 2018 |
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Customer Analytics | CRM |
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2015 | 2015 |
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Customer Engagement, Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Sales Automation, Sales Engagement | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2017 | 2017 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Trade Order Management System (TOMS) | Investment Management |
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2020 | 2020 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2010 | 2010 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Network Management and Monitoring | IaaS |
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2017 | 2017 |
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SD-WAN | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Farmers Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Farmers Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Farmers Insurance IT executives and key decision makers. This section highlights Farmers Insurance's latest recorded technology evaluations, including OneTrust Cookie Consent for Governance, Risk and Compliance on 2026-01-27, Broadcom Rally (formerly CA Agile Central) for Project Portfolio Management on 2026-01-02, and Google Cloud Platform (GCP) for Application Hosting and Computing Services on 2025-10-30. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Farmers Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Farmers Insurance Technographics
Farmers Insurance is a Insurance organization based in United States,
with around 21000 employees and annual revenues of $28.00 billion.
Farmers Insurance operates a diverse technology stack with applications such as
Coupa Invoice, iCIMS Jibe and Exterro Zapproved ZDiscovery,
covering areas like AP Automation, Applicant Tracking System and Legal Practice Management.
Farmers Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Coupa Software, iCIMS and Exterro.
Farmers Insurance recently adopted applications including
Buddy Punch Employee Time Clock in 2024, Amazon S3 in 2022 and LivePerson Conversational Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Farmers Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Farmers Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Farmers Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.