Faysal Bank
Faysal House, ST-02, Shahrah-e-Faisal,
Karachi, x,
Pakistan
Karachi, x,
Pakistan
92 211 1106 0606
Banking and Financial Services
Faysal Bank Technographics
Faysal Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Faysal Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8789 Faysal Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Faysal Bank has purchased the following applications: alive5 Live Chat for Chatbots and Conversational AI in 2017, Ripple Blockchain for Blockchain Platform in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Faysal Bank is running and its propensity to invest more and deepen its relationship with alive5 , Ripple , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Faysal Bank revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Faysal Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Faysal Bank Tech Stack and Enterprise Applications
Faysal Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| alive5 | Legacy | alive5 Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Faysal Bank implemented alive5 Live Chat on its public website. The deployment uses alive5 Live Chat as a Chatbots and Conversational AI solution to provide a web-embedded live chat interface, delivering real-time messaging and automated conversational workflows for online customers.
The implementation is scoped to the bank's website digital channel and is structured as an embedded chat widget consistent with Chatbots and Conversational AI deployments, incorporating standard capabilities such as session management, agent handoff, canned responses, and transcript logging to support customer service operations. Governance and operational coverage emphasize online customer support and digital channels, with configuration focused on conversational routing, agent console usage, and transcript retention practices typical for web chat implementations.
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Faysal Bank Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ripple | Legacy | Ripple Blockchain | Blockchain Platform | Blockchain | n/a | 2019 | 2019 |
In 2019, Faysal Bank announced deployment of Ripple Blockchain via RippleNet and the xCurrent messaging protocol to handle cross border payments. Faysal Bank stated it would be the first bank in Pakistan to employ Ripple Blockchain for cross border remittances, with implementation commencing in September 2019 and a target go live in Q1 2020.
The implementation centers on RippleNet's xCurrent as the primary messaging layer, configured to provide cross border payments messaging, end to end tracing and tracking, and instant funds transfer orchestration. The Ripple Blockchain implementation emphasizes messaging and settlement orchestration rather than use of digital asset rails, the bank explicitly noted that XRP will not be used in Faysal Bank's deployment.
Operational coverage focuses on home remittance customers and international payment corridors where the bank already serves customers, with specific references to GCC markets including the UAE and Saudi Arabia. Architecture aligns the Ripple Blockchain messaging platform with the bank's existing remittance origination and payment operations, integrating RippleNet messaging into payment workflows to enable near real time tracking and reconciliation compared to traditional correspondent messaging systems.
Governance considerations include explicit compliance posture in Pakistan where cryptocurrency remains restricted, and the bank and Ripple structured the engagement to avoid use of XRP while national regulations are being formulated by the State Bank of Pakistan. Faysal Bank frames the deployment as a service improvement for remittance customers, delivering faster cross border transfers and visible end to end tracking through the Ripple Blockchain application within the Blockchain Platform category.
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Faysal Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Faysal Bank deployed Cisco Webex Meetings on its public website. Cisco Webex Meetings serves as the bank's Audio Video and Web Conferencing solution, supporting customer facing interactions and internal collaboration via embedded meeting links and web join flows. The Cisco Webex Meetings implementation is exposed on the corporate site to provide browser based audio and video conferencing alongside client join options.
Functional capabilities implemented include real time audio and video, screen sharing, meeting scheduling and join workflows, and host and participant meeting controls. The deployment is architected as an embedded web conferencing layer on the website, with orchestration of meeting sessions and browser based media flows. Operational governance centers on meeting administration, user access controls, and web content management for pages that surface the conferencing capability. This configuration positions Faysal Bank Cisco Webex Meetings Audio Video and Web Conferencing to support public site customer engagement and internal collaboration scenarios.
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Collaboration | Collaboration |
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2018 | 2018 |
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Faysal Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience, CRM | CRM |
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2022 | 2023 |
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Faysal Bank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Risk Management | TRM |
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2014 | 2014 |
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Faysal Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Faysal Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Faysal Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Faysal Bank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Faysal Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Faysal Bank Technographics
Faysal Bank is a Banking and Financial Services organization based in Pakistan,
with around 8789 employees and annual revenues of $300.0 million.
Faysal Bank operates a diverse technology stack with applications such as
alive5 Live Chat, Ripple Blockchain and Cisco Webex Meetings,
covering areas like Chatbots and Conversational AI, Blockchain Platform and Audio Video and Web Conferencing.
Faysal Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as alive5, Ripple and Cisco Systems.
Faysal Bank recently adopted applications including
Avanza Unison Ace in 2022, Cloudflare CDN in 2022 and Ripple Blockchain in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Faysal Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Faysal Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Faysal Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.