Tokyo, 113-0034,
Japan
Feedforce Group Technographics
Feedforce Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Feedforce Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 112 Feedforce Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Feedforce Group has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2014, Zendesk Service for Customer Support in 2022, Google Cloud Platform (GCP) for Application Hosting and Computing Services in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Feedforce Group is running and its propensity to invest more and deepen its relationship with Google , Zendesk , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Feedforce Group revenues, which have grown to $24.7 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Feedforce Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Feedforce Group Tech Stack and Enterprise Applications
Feedforce Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014, Feedforce Group implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The deployment consolidated Gmail, Google Drive, Google Docs, Google Sheets, Google Slides, and Google Calendar to centralize internal communications and document collaboration across the organization.
Feedforce Group runs Google Workspace as a cloud native SaaS instance managed through the Google Admin console, with standard administration controls for user provisioning, organizational units, sharing permissions, and mail routing aligned to corporate policy. The implementation supports corporate and project teams within the Japan-based professional services operations, and the company is using Google Workspace on their website.
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Feedforce Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, Feedforce Group implemented Zendesk Service. Feedforce Group is a Japan-based Professional Services firm with 112 employees, and the deployment is focused on customer-facing support delivered via their website, aligned with the Customer Support category.
Zendesk Service was configured to centralize inbound customer inquiries into a single ticketing workflow, supporting web-based ticket capture, standardized support workflows, automated routing and basic case lifecycle management. The implementation also exposed self-service help center content to reduce repeat inquiries and to provide on-site assistance for customers.
The application is embedded on the Feedforce website to capture customer requests directly into Zendesk Service, creating a continuous web-to-ticket path and preserving web-origin metadata for each case. Operational coverage is centered on external customer support channels, consolidating web inquiries into the service platform for handling by customer-facing teams.
Governance emphasis focused on formalizing ticket ownership, response workflows and SLA-oriented handling across support staff, enabling consistent case routing and escalation practices. Zendesk Service serves as the primary Customer Support application for web-originated inquiries and centralized support operations at Feedforce Group.
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2011 | 2011 |
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Feedforce Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Cloud Platform (GCP) | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 |
In 2019, Feedforce Group implemented Google Cloud Platform (GCP) for Application Hosting and Computing Services to host its public website. Google Cloud Platform (GCP) serves as the hosting and compute foundation for the companys web presence, providing scalable compute, object storage, managed platform services and content delivery capabilities consistent with Application Hosting and Computing Services. The deployment centers on web hosting and digital delivery, aligning cloud compute and storage with site operational requirements.
The implementation reflects a cloud-native hosting architecture that centralizes web assets on GCP, enabling infrastructure provisioning, autoscaling and managed platform operations for the website. Operational scope is focused on Feedforce Groups public web properties and supports marketing and web operations in Japan. Governance and platform operations are oriented around centralized cloud hosting, platform management and content delivery to maintain site reliability and operational consistency.
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Feedforce Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Feedforce Group
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Apps Being Evaluated by Feedforce Group Executives
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