Oriskany, 13424, NY,
United States
Fiber Instrument Sales Inc Technographics
Fiber Instrument Sales Inc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fiber Instrument Sales Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Fiber Instrument Sales Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fiber Instrument Sales Inc has purchased the following applications: Amazon Pay for Payment Processing in 2021, Adobe Commerce (ex Magento) for eCommerce in 2013, LiveAgent for Customer Support in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fiber Instrument Sales Inc is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Adobe Systems , Quality Unit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fiber Instrument Sales Inc revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fiber Instrument Sales Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fiber Instrument Sales Inc Tech Stack and Enterprise Applications
Fiber Instrument Sales Inc ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon Pay | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Fiber Instrument Sales Inc implemented Amazon Pay as its Payment Processing solution on its public e-commerce site https://www.fiberinstrumentsales.com/. The vendor Amazon Web Services AWS is recorded as the provider and Amazon Pay is embedded in the customer-facing checkout experience to accept wallet-based payments and streamline online payment authorization.
Deployment integrated Amazon Pay into the website checkout workflows, using hosted payment flows and tokenization consistent with Payment Processing implementations. Functional capabilities described include consumer wallet authentication, payment authorization and capture, and integration with the ecommerce cart and order processing functions, supporting online sales and order management business functions.
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Fiber Instrument Sales Inc eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Commerce (ex Magento) | eCommerce | eCommerce | n/a | 2013 | 2013 |
In 2013, Fiber Instrument Sales Inc implemented Adobe Commerce (ex Magento) as its primary eCommerce application to power the company website. The company uses Magento on their website and Adobe Commerce is the core platform for customer-facing catalog presentation and transactional storefront flows.
The implementation centered on standard Adobe Commerce capabilities, including catalog management, product information and merchandising, shopping cart and checkout, promotions, and administrative order management, delivered through a web storefront and back-office admin console. The deployment established functional support for online sales, marketing merchandising, customer service order handling, and fulfillment-related order workflows, with configuration focused on catalog structure, pricing rules, and checkout processes.
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Fiber Instrument Sales Inc CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quality Unit | Legacy | LiveAgent | Customer Support | CRM | n/a | 2013 | 2013 |
In 2013, Fiber Instrument Sales Inc implemented LiveAgent on their website to centralize web-based customer support. LiveAgent is deployed as a Customer Support application to capture web chat and email inquiries and route them into a unified helpdesk for the company’s customer service organization.
The LiveAgent deployment was configured to support standard Customer Support capabilities, including ticketing, real-time live chat via an embedded website widget, a searchable knowledge base, canned responses, and automation rules for routing and prioritization. LiveAgent was configured to create and manage service queues and agent accounts, enabling structured handling of incoming web-originated tickets and chat sessions.
Integration scope was focused on the company website, with the LiveAgent chat widget embedded in site pages to surface support flows directly to customers. Operational coverage centered on customer service and order support functions, using LiveAgent’s web channel to capture product inquiries and support requests initiated on the Fiber Instrument Sales website.
Governance and workflow configuration emphasized queue ownership, agent role assignment, response workflows, and escalation paths within the support team. The implementation aligned LiveAgent functionality with the company’s existing customer support processes to standardize web-based interaction handling and agent response procedures.
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Fiber Instrument Sales Inc IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Fiber Instrument Sales Inc CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Fiber Instrument Sales Inc
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Fiber Instrument Sales Inc Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||