Finabank
Dr Sophie Redmond St 59-61,
Paramaribo, x,
Suriname
Paramaribo, x,
Suriname
597 472-266
Banking and Financial Services
Finabank Technographics
Finabank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Finabank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 198 Finabank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Finabank has purchased the following applications: Temenos T24 for Core Banking in 2016, Microsoft 365 for Collaboration in 2015, Trengo Customer Service for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Finabank is running and its propensity to invest more and deepen its relationship with Temenos , Microsoft , Trengo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Finabank revenues, which have grown to $39.6 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Finabank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Finabank Tech Stack and Enterprise Applications
Finabank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2016 | 2017 |
In 2016 Finabank initiated a comprehensive IT renovation and deployed Temenos T24 as its primary platform under a Core Banking program, marking a deliberate move to modernize core processing across the bank. Finabank is the fourth largest commercial bank in Suriname and had recently tripled its assets over a three year period, creating immediate demand for a scalable core banking foundation.
The implementation centered on Temenos T24 Transact together with complementary Temenos modules for digital engagement and compliance, delivering modern core banking functions, business intelligence capabilities and digital channel services. The project explicitly incorporated advanced biometric security and multi-lingual functionality to support Dutch and English-speaking internal users and retail customers.
Finabank implemented an integrated Temenos infrastructure to unify transaction processing, digital front ends and financial crime controls, extending digital access into remote regions of Suriname. Operational coverage emphasized retail banking operations, digital channels and risk and compliance workflows, positioning the Core Banking platform to support new product development and omnichannel customer access.
Governance and rollout followed a bank-wide IT landscape renovation approach, replacing prior unspecified systems with an integrated Temenos stack and aligning operational processes to the new platform. The deployment was positioned to enable Finabank to develop innovative digital offerings for underserved regions and to support continued growth for the institution.
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Digital Banking | ERP Services and Operations |
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2020 | 2020 |
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Finabank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Finabank deployed Microsoft 365 as its primary Collaboration platform across its Suriname operations. The Microsoft 365 deployment at Finabank supports core business functions for corporate productivity and internal communications, positioning Microsoft 365 Collaboration as the backbone for email, document collaboration, and team communication.
The implementation leveraged standard Microsoft 365 components consistent with the Collaboration category, including Exchange Online for email, SharePoint Online for document libraries and content management, and Microsoft Teams for synchronous collaboration and meetings. Configuration work focused on tenant provisioning, user mailbox and group setup, content classification, and access control settings aligned to financial services workflow requirements.
Operational coverage included corporate departments and branch staff in Suriname, providing unified productivity tooling to business units such as operations, retail banking, and back office. Governance practices emphasized account provisioning processes, role based access controls, and user adoption governance to maintain secure, auditable collaboration within Microsoft 365.
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Finabank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Trengo | Legacy | Trengo Customer Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021 Finabank implemented Trengo Customer Service on their website to centralize inbound digital customer interactions. The deployment embedded Trengo Customer Service as a web-facing channel to capture live chat and web form inquiries and consolidate them into a single handling layer. For a 198-employee banking and financial services firm based in Suriname this initiative concentrated on strengthening customer service and digital channel responsiveness across front-line operations.
Configuration work focused on shared inbox and ticketing workflows within Trengo Customer Service, routing web-originated requests into service queues and applying templated responses and automation to standardize handling. The implementation leveraged Customer Support capabilities typical of the category, including conversational web chat, unified inbox processing, and workflow automation for ticket lifecycle management. Governance emphasized operationalizing digital inquiry triage, establishing service desk workflows, and training frontline staff on the new web channel.
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Finabank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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Finabank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Finabank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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IT Manager | Manager | IT | |
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IT Infrastructure Admin | Manager | Finance | |
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Apps Being Evaluated by Finabank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Finabank IT executives and key decision makers. This section highlights Finabank's latest recorded technology evaluations, including Temenos T24 for Core Banking on 2025-06-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Finabank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-06-05 | Finabank | Evaluated | Temenos | Temenos T24 | Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Finabank Technographics
Finabank is a Banking and Financial Services organization based in Suriname,
with around 198 employees and annual revenues of $39.6 million.
Finabank operates a diverse technology stack with applications such as
Temenos T24, Microsoft 365 and Trengo Customer Service,
covering areas like Core Banking, Collaboration and Customer Support.
Finabank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Temenos, Microsoft and Trengo.
Finabank recently adopted applications including
Trengo Customer Service in 2021, Amazon SES in 2021 and Temenos Infinity in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Finabank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Finabank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Finabank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.