First Stop I.T.
Suite 9-10 West Point Business Park,
Harlow, CM20 2BU,
United Kingdom
Harlow, CM20 2BU,
United Kingdom
44 12 7940-0350
Professional Services
First Stop I.T. Technographics
First Stop I.T. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by First Stop I.T. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11 First Stop I.T. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that First Stop I.T. has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2017, Connectwise Automate IT Asset Discovery for Hardware Asset Management (HAM), IT Asset Management (ITAM) in 2019, AuthSMTP for Transactional Email in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems First Stop I.T. is running and its propensity to invest more and deepen its relationship with Zendesk , Connectwise , AuthSMTP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing First Stop I.T. revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for First Stop I.T. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
First Stop I.T. Tech Stack and Enterprise Applications
First Stop I.T. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, First Stop I.T. implemented Zendesk Chat under the Chatbots and Conversational AI category to enable real-time support on its public website https://www.firststopit.co.uk/. The deployment consisted of embedding the Zendesk Chat widget into site pages and provisioning a small team of agents to manage live sessions through the Zendesk Chat console. The implementation was focused on customer support and pre-sales inquiries within the company’s professional services operations, aligning chat handling with existing service workflows.
Configuration centered on standard conversational capabilities including the live chat widget, canned responses, chat transcripts, visitor context capture, and session routing to direct conversations to available agents. Operational coverage remained site-centric and agent-driven, with chat operations managed by the support function rather than a separate centralized team. Governance emphasized simple routing rules and standardized response templates appropriate for an 11 person firm, with ongoing operations executed through Zendesk Chat.
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First Stop I.T. IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Connectwise | Legacy | Connectwise Automate IT Asset Discovery | Hardware Asset Management (HAM), IT Asset Management (ITAM) | IT Asset Management | n/a | 2019 | 2019 |
In 2019, First Stop I.T. implemented Connectwise Automate IT Asset Discovery to centralize automated inventory and discovery capabilities, aligning the deployment to Hardware Asset Management (HAM),IT Asset Management (ITAM) for its managed services operations. The initiative focused on improving ticket transparency and endpoint visibility for the 11-person MSP based in Harlow, Essex, supporting engineering, support desk, and procurement workflows.
Connectwise Automate IT Asset Discovery was configured to perform continuous asset discovery and produce detailed hardware inventory reports, including CPU, RAM, disk usage and system utilization metrics. The implementation leveraged ConnectWise Automate remote monitoring scripts and automated alerting to flag hard disk errors and patching thresholds, enabling automatic ticket creation and proactive maintenance without manual machine access.
The Automate deployment was integrated with ConnectWise Manage to create a closed-loop ticketing and service board structure, so alerts from asset discovery flowed into assigned service boards and mapped to the correct customer site and user. Operational coverage included client endpoints and servers across First Stop I.T. customers, with engineers using remote commands for troubleshooting, and reporting data feeding procurement and stock control workflows.
Governance and rollout emphasized upfront planning and modular adoption, First Stop I.T. used ConnectWise consultancy to define service types, SLAs, and the initial module set to reduce disruption during onboarding. The program produced explicit outcomes described by the vendor and customer, including improved ticket transparency, more efficient communication with clients, automated endpoint management, transformed procurement and reporting processes, and a recommended approach to phased implementation and consultant-led configuration.
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First Stop I.T. PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AuthSMTP | Legacy | AuthSMTP | Transactional Email | PaaS | n/a | 2014 | 2014 |
In 2014, First Stop I.T. deployed AuthSMTP to handle outbound mail originating from its public website. The implementation uses AuthSMTP as the Transactional Email provider and is configured to route website-driven outbound messages through an authenticated SMTP relay, centralizing delivery for contact forms and site notifications. The deployment is implemented at the application layer on the web server, with SMTP authentication configured using service credentials managed in an administrative console. AuthSMTP is referenced directly for outbound mail handling on the company website, and the organization uses standard SMTP relay pathways for message submission and delivery.
The configuration includes typical Transactional Email capabilities such as SMTP authentication, centralized credential management, message logging and delivery reporting, and DNS alignment workflows for SPF and DKIM records to support authenticated sending. Operational coverage is website-focused, supporting customer notifications, contact form emails, password resets and administrative alerts, and administration is handled by internal IT personnel. Governance practices align to credential rotation and console access controls, and email template and bounce handling workflows are coordinated within the web application stack to ensure consistent outbound behavior with AuthSMTP as the delivery endpoint.
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First Stop I.T. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at First Stop I.T.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by First Stop I.T. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from First Stop I.T. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the First Stop I.T. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD First Stop I.T. Technographics
First Stop I.T. is a Professional Services organization based in United Kingdom,
with around 11 employees and annual revenues of $1.0 million.
First Stop I.T. operates a diverse technology stack with applications such as
Zendesk Chat, Connectwise Automate IT Asset Discovery and AuthSMTP,
covering areas like Chatbots and Conversational AI, Hardware Asset Management (HAM), IT Asset Management (ITAM) and Transactional Email.
First Stop I.T. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Connectwise and AuthSMTP.
First Stop I.T. recently adopted applications including
Google Cloud Platform (GCP) in 2021, Connectwise Automate IT Asset Discovery in 2019 and Amazon CloudFront in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of First Stop I.T.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates First Stop I.T.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete First Stop I.T. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.