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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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List of Connectwise Automate IT Asset Discovery Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
City of Groveland,FL Government 160 $10M United States Connectwise Connectwise Automate IT Asset Discovery Hardware Asset Management (HAM),IT Asset Management (ITAM) 2020 n/a In 2020 City of Groveland, FL implemented Connectwise Automate IT Asset Discovery to centralize municipal IT operations and inventory. The deployment positioned Connectwise Automate IT Asset Discovery as the city’s Hardware Asset Management (HAM),IT Asset Management (ITAM) platform supporting police, fire and rescue, utilities, and general government desktops and servers. The implementation emphasized functional modules for centralized monitoring and alerting, remote control, patch management, automated ticket creation from event logs, and scripting automation. Connectwise Automate IT Asset Discovery was configured with prebuilt and custom scripts to monitor Exchange and SQL, to auto populate tickets from event log monitors, and to automate software installation and patch workflows so a single IT manager could prioritize and remediate issues from a ticket queue. Architecture and integrations reflected municipal constraints and existing infrastructure, the city’s VMware vSphere environment remained in place and Connectwise Automate monitored VMware infrastructure and compatible firewall devices. Remote access capabilities were implemented using ConnectWise Control within Connectwise Automate, and multiple remote connection options including RDP, Control, and BMC were used to troubleshoot desktops, servers, and mobile laptops in police cruisers and fire rigs without physical travel, while police 911 systems remained on a separated network for security. Operational governance centered on a one person IT operations model, with scripted automation and alert rules reducing manual event log review and driving a ticket-first remediation workflow. Outcomes reported by IT leadership included saved technician time, approximately 30 hours per month attributed to automation, reduced time spent on patching and log review, and improved responsiveness for public safety and utility functions through centralized monitoring and remote remediation.
First Stop I.T. Professional Services 11 $1M United Kingdom Connectwise Connectwise Automate IT Asset Discovery Hardware Asset Management (HAM),IT Asset Management (ITAM) 2019 n/a In 2019, First Stop I.T. implemented Connectwise Automate IT Asset Discovery to centralize automated inventory and discovery capabilities, aligning the deployment to Hardware Asset Management (HAM),IT Asset Management (ITAM) for its managed services operations. The initiative focused on improving ticket transparency and endpoint visibility for the 11-person MSP based in Harlow, Essex, supporting engineering, support desk, and procurement workflows. Connectwise Automate IT Asset Discovery was configured to perform continuous asset discovery and produce detailed hardware inventory reports, including CPU, RAM, disk usage and system utilization metrics. The implementation leveraged ConnectWise Automate remote monitoring scripts and automated alerting to flag hard disk errors and patching thresholds, enabling automatic ticket creation and proactive maintenance without manual machine access. The Automate deployment was integrated with ConnectWise Manage to create a closed-loop ticketing and service board structure, so alerts from asset discovery flowed into assigned service boards and mapped to the correct customer site and user. Operational coverage included client endpoints and servers across First Stop I.T. customers, with engineers using remote commands for troubleshooting, and reporting data feeding procurement and stock control workflows. Governance and rollout emphasized upfront planning and modular adoption, First Stop I.T. used ConnectWise consultancy to define service types, SLAs, and the initial module set to reduce disruption during onboarding. The program produced explicit outcomes described by the vendor and customer, including improved ticket transparency, more efficient communication with clients, automated endpoint management, transformed procurement and reporting processes, and a recommended approach to phased implementation and consultant-led configuration.
Nature Fresh Farms Manufacturing 320 $40M Canada Connectwise Connectwise Automate IT Asset Discovery Hardware Asset Management (HAM),IT Asset Management (ITAM) 2019 n/a In 2019, Nature Fresh Farms deployed Connectwise Automate IT Asset Discovery as a centralized discovery and management capability. The implementation was explicitly part of a Hardware Asset Management (HAM),IT Asset Management (ITAM) approach to assert control over computers distributed across a 200 plus acre greenhouse footprint and a new Delta facility. Connectwise Automate IT Asset Discovery was configured to deliver agent based asset discovery, remote access provisioning, and automation of routine IT maintenance tasks. The implementation also enabled technicians to build and reuse custom toolboxes and scripted workflows to standardize remediation and device management across greenhouse operations and the maintenance department. The solution was integrated with ConnectWise Control to provide instantaneous remote accessibility to every machine across facilities, and it was connected into ConnectWise Manage for automated ticket creation and lifecycle orchestration. Operational coverage included all facility endpoints across the primary greenhouse and the Delta site, enabling centralized monitoring and remote support without designated on site engineers. Governance and workflow changes shifted the IT team from a reactive support posture to a proactive incident model, with Connectwise Automate IT Asset Discovery triggering tickets in ConnectWise Manage so technicians could act before end users reported issues. The deployment also supported new work patterns, allowing technicians to work remotely while maintaining near local support capabilities, and enabled two years of remote support at the Delta facility without on site staffing.
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Buyer Intent: Companies Evaluating Connectwise Automate IT Asset Discovery

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FAQ - APPS RUN THE WORLD Connectwise Automate IT Asset Discovery Coverage

Connectwise Automate IT Asset Discovery is a Hardware Asset Management (HAM), IT Asset Management (ITAM) solution from Connectwise.

Companies worldwide use Connectwise Automate IT Asset Discovery, from small firms to large enterprises across 21+ industries.

Organizations such as Nature Fresh Farms, City of Groveland,FL and First Stop I.T. are recorded users of Connectwise Automate IT Asset Discovery for Hardware Asset Management (HAM), IT Asset Management (ITAM).

Companies using Connectwise Automate IT Asset Discovery are most concentrated in Manufacturing, Government and Professional Services, with adoption spanning over 21 industries.

Companies using Connectwise Automate IT Asset Discovery are most concentrated in Canada, United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Connectwise Automate IT Asset Discovery across Americas, EMEA, and APAC.

Companies using Connectwise Automate IT Asset Discovery range from small businesses with 0-100 employees - 33.33%, to mid-sized firms with 101-1,000 employees - 66.67%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.

Customers of Connectwise Automate IT Asset Discovery include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Connectwise Automate IT Asset Discovery customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Hardware Asset Management (HAM), IT Asset Management (ITAM).