FirstRand
6 Merchant Place,
Johannesburg, 2196,
South Africa
Johannesburg, 2196,
South Africa
27 1150 51324
Insurance
FirstRand Technographics
FirstRand Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by FirstRand and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 FirstRand employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that FirstRand has purchased the following applications: In-House ATS for Applicant Tracking System in 2014, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Avaya Experience Portal for Call Center in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems FirstRand is running and its propensity to invest more and deepen its relationship with In-House Applications , Moodle , Avaya or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing FirstRand revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FirstRand intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
FirstRand Tech Stack and Enterprise Applications
FirstRand HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House ATS | Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014, FirstRand implemented an In-House ATS as its Applicant Tracking System on the corporate careers website. The deployment serves the Insurance organization’s talent acquisition function for an employee base of approximately 3000, operating from FirstRand’s South Africa presence.
The In-House ATS is configured to host public job postings on the website and to capture applicant submissions, supporting core Applicant Tracking System workflows such as requisition creation, candidate profile management, resume intake, application status tracking, and interview scheduling. Configuration emphasis includes recruiter and hiring manager interfaces, configurable workflow states, automated status progression, and role based access controls to enforce hiring approval steps.
Operational ownership resides with corporate HR and talent acquisition teams, who manage job templates, approval routing, and candidate data retention policies. The system is embedded on FirstRand’s careers site as the primary application intake channel and centralizes applicant data to support recruitment operations across the company.
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Learning and Development | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2017 | 2017 |
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FirstRand Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, FirstRand deployed Cisco Webex Meetings as its Audio Video and Web Conferencing solution and embedded Cisco Webex Meetings on its corporate website to enable browser based customer interactions and meeting scheduling directly from public pages. The deployment addressed the insurer's need for hosted video and audio conferencing to support remote collaboration and external engagement.
Configuration emphasized standard Webex Meetings capabilities, including scheduled and ad hoc video sessions, audio conferencing, screen and content sharing, recording and playback, and browser based join flows. Website integration surfaced meeting links and join controls that allow external parties to initiate or join sessions without a separate client install. The implementation leveraged Audio Video and Web Conferencing workflows for meeting lifecycle management and administrative policy enforcement.
Operational scope covered internal collaboration use cases and customer facing engagements initiated via the website, supporting corporate teams within the insurance business function. Governance centered on centralized administrative controls, meeting policy enforcement, and user access provisioning consistent with enterprise collaboration practices. Specific backend integrations and identity provisioning details were not disclosed in the source.
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2021 | 2021 |
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FirstRand CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Experience Portal | Call Center | CRM | n/a | 2017 | 2017 |
In 2017 FirstRand implemented Avaya Experience Portal in its Call Center environment to centralize customer contact handling for its insurance business in South Africa, supporting customer service and claims teams across the insurer’s contact center sites. The deployment served a 3000 employee organization and was positioned to provide standardized interactive voice response and scripted self-service across inbound voice and digital channels.
Avaya Experience Portal was configured to deliver core Call Center capabilities including multichannel IVR, advanced call routing and automatic call distribution, speech recognition and text to speech, session management, and application-level scripting for contact flows. The implementation included call recording and interaction orchestration components to support agent-assisted escalation paths and consistent customer experience across service journeys.
Operational integration focused on connecting the Avaya Experience Portal with FirstRand’s enterprise telephony infrastructure and contact routing fabric, enabling CTI-driven screen pop and agent routing workflows. Governance emphasized centralized contact routing policies, phased rollout of voice applications, and versioned scripting controls to manage voice application changes and operational handoff to contact center operations teams.
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Call Center | CRM |
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2017 | 2017 |
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Call Center | CRM |
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2017 | 2017 |
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FirstRand PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2022 | 2022 |
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FirstRand IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Servers, Storage and Networking | IaaS |
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2013 | 2013 |
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FirstRand CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at FirstRand
| First Name | Last Name | Title | Function | Department | Phone | |
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Head Of Customer Experience and Design | Director | Customer Service | |
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Regional Head Customer Dealer | Director | Customer Service | |
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Head of Unified Communications & Collaboration | Director | HR | |
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Senior Client Executive | Director | Customer Service | |
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Chief Information Officer (CIO) Digital & Data | CXO | IT | |
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Executive GIA : Head of Digital | Director | Finance | |
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IT Service Manager | Manager | IT | |
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Data Analytics Manager | Manager | IT | |
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Apps Being Evaluated by FirstRand Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from FirstRand IT executives and key decision makers. This section highlights FirstRand's latest recorded technology evaluations, including Murex MX.3 for Trading Platform, Portfolio and Investment Management on 2025-12-03, Temenos T24 for Core Banking on 2025-04-10, and Finastra Misys Fusion Invest (ex Sophis Value) for Portfolio and Investment Management on 2025-01-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the FirstRand digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-12-03 | FirstRand | Evaluated | Murex | Murex MX.3 | Trading Platform, Portfolio and Investment Management | Investment Management |
| 2025-04-10 | FirstRand | Evaluated | Temenos | Temenos T24 | Core Banking | ERP Services and Operations |
| 2025-01-09 | FirstRand | Evaluated | Finastra | Finastra Misys Fusion Invest (ex Sophis Value) | Portfolio and Investment Management | Investment Management |
| 2024-11-21 | FirstRand | Evaluated |
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Database Management | IaaS |
| 2024-11-12 | FirstRand | Evaluated |
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Robotic Process Automation | PaaS |
| 2024-08-26 | FirstRand | Evaluated |
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Core Banking | ERP Services and Operations |
| 2024-05-30 | FirstRand | Evaluated |
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Financial Consolidation and Close | EPM |
FAQ - APPS RUN THE WORLD FirstRand Technographics
FirstRand is a Insurance organization based in South Africa,
with around 3000 employees and annual revenues of $500.0 million.
FirstRand operates a diverse technology stack with applications such as
In-House ATS, Cisco Webex Meetings and Avaya Experience Portal,
covering areas like Applicant Tracking System, Audio Video and Web Conferencing and Call Center.
FirstRand has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as In-House Applications, Cisco Systems and Avaya.
FirstRand recently adopted applications including
Atlassian JIRA in 2022, Atlassian Confluence in 2021 and Moodle LMS in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of FirstRand’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates FirstRand’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete FirstRand technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.