Fiserv
255 Fiserv Dr.,
Brookfield, 53045, WI,
United States
Brookfield, 53045, WI,
United States
1 262-879-5000
Professional Services
Fiserv Technographics
Fiserv Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fiserv and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 38000 Fiserv employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Fiserv has purchased the following applications: Deluxe Lockbox (ex Fiserv Lockbox Processing) for AR Automation in 2019, Workday Absence Management for Absence and Leave Management in 2013, Nural Assets for Enterprise Asset Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fiserv is running and its propensity to invest more and deepen its relationship with Deluxe Corp. , SAP , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fiserv revenues, which have grown to $20.46 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fiserv intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fiserv Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deluxe Corp. | Legacy | Deluxe Lockbox (ex Fiserv Lockbox Processing) | AR Automation | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, Fiserv adopted Deluxe Lockbox (ex Fiserv Lockbox Processing) as part of its AR Automation configuration. The change followed Deluxe Corp.'s acquisition of Fiserv's remittance assets and established a commercial relationship that maintained ongoing remittance operations while creating a reseller channel for lockbox services.
Implementation emphasized core lockbox processing capabilities consistent with AR Automation, including check and remittance image capture, optical character recognition and remittance data extraction, automated payment posting to accounts receivable ledgers, and exception routing and reconciliation workflows. Configuration work focused on mapping remittance formats and automating cash application workflows to support treasury and receivables operations.
Deluxe Lockbox (ex Fiserv Lockbox Processing) was deployed to serve treasury and accounts receivable functions in the United States, expanding Deluxe's wholesale lockbox footprint. Fiserv continued as a client of Deluxe Treasury Management Services and concurrently executed a reseller agreement to distribute Deluxe lockbox processing to its customers.
Governance and operational transition were formalized through the reseller agreement and asset transfer, with contractual provisions to preserve service continuity and support resale enablement. The engagement expanded Deluxe’s wholesale lockbox footprint while establishing a reseller relationship with Fiserv.
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AR Automation | ERP Financial Management |
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2019 | 2020 |
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ERP Financial | ERP Financial Management |
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2015 | 2015 |
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ERP Financial | ERP Financial Management |
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2021 | 2022 |
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ERP Financial | ERP Financial Management |
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2021 | 2022 |
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ERP Financial | ERP Financial Management |
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2020 | 2021 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2013 | 2013 |
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Benefits Administration | HCM |
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2013 | 2013 |
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Candidate Relationship Management | HCM |
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2014 | 2014 |
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Compensation Management | HCM |
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2013 | 2013 |
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Core HR | HCM |
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2013 | 2013 |
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Employee Engagement | HCM |
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2015 | 2015 |
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Employee Experience | HCM |
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2022 | 2022 |
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Learning and Development | HCM |
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2017 | 2017 |
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Onboarding | HCM |
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2013 | 2013 |
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Payroll | HCM |
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2013 | 2013 |
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Performance and Goal Management | HCM |
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2013 | 2013 |
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2013 |
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Time and Attendance | HCM |
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2013 | 2013 |
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Workforce Analytics | HCM |
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2013 | 2013 |
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Workforce Analytics | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2014 | 2014 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NuralTech | Legacy | Nural Assets | Enterprise Asset Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Fiserv implemented Nural Assets to manage the end-to-end point of sale POS device lifecycle. The deployment is categorized as Enterprise Asset Management and concentrates on delivery, installation, maintenance and reinstallation of distributed POS devices in the Australia region.
Nural Assets was configured alongside inferred Nural Field capabilities to provide asset tracking, spare-parts inventory management, field service scheduling and SLA management. Functional configuration emphasized ticket routing automation, buffer-stock control for spare parts and SLA tracking across service tickets, aligning asset lifecycle stages from initial delivery through reinstallations.
Operational coverage focused on Australia and impacted field service operations, inventory and logistics teams, and the centralized service desk. The implementation captured device level records and spare-parts buffers to inform routing decisions and to ensure service level enforcement for installations and maintenance activities.
Governance and process changes included formalizing ticket routing rules, instituting buffer-stock control policies and embedding SLA monitoring into operational workflows. The case study frames Nural Assets as the Enterprise Asset Management application used by Fiserv in 2023 to manage distributed POS devices and spare parts inventory while improving ticket routing, buffer-stock control and SLA tracking.
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Price Optimization | ERP Services and Operations |
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2018 | 2018 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Generative AI Platforms | AI Development |
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2023 | 2023 |
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ML and Data Science Platforms | AI Development |
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2015 | 2016 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Artificial Intelligence Marketing | AI-Powered Application |
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2016 | 2017 |
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Natural Language Processing | AI-Powered Application |
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2019 | 2019 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Data Warehouse | Analytics and BI |
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2014 | 2014 |
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Data Warehouse | Analytics and BI |
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2020 | 2020 |
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Data Warehouse | Analytics and BI |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Event Management | Collaboration |
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2018 | 2018 |
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Survey and Questionnaire | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2021 | 2021 |
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Digital Asset Management | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2022 | 2022 |
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Document Management | Content Management |
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2012 | 2012 |
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Advanced Planning and Scheduling | SCM |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2012 | 2012 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Sales Automation | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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Sales Automation, Sales Engagement | CRM |
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2019 | 2019 |
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Sales Automation, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2014 | 2014 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2007 | 2007 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2015 |
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Sourcing | Procurement |
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2015 | 2015 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2017 | 2017 |
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Incentive Compensation Management | SPM |
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2018 | 2018 |
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Incentive Compensation Management | SPM |
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2022 | 2022 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2022 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2019 | 2019 |
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API Management | PaaS |
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2019 | 2019 |
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Apps Development | PaaS |
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2016 | 2016 |
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Robotic Process Automation | PaaS |
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2018 | 2018 |
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Test Automation Platform | PaaS |
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2016 | 2016 |
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Test Automation Platform | PaaS |
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2016 | 2016 |
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Test Automation Platform | PaaS |
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2019 | 2019 |
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Test Automation Platform | PaaS |
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2019 | 2019 |
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Test Automation Platform | PaaS |
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2019 | 2019 |
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Test Automation Platform | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2007 | 2007 |
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Cloud Storage | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Data Warehouse Appliance | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2018 | 2018 |
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Database Management | IaaS |
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2021 | 2022 |
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Servers, Storage and Networking | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Cloud Access Security Brokers (CASB) | CyberSecurity |
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2024 | 2024 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2016 | 2016 |
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Identity and Access Management (IAM) | CyberSecurity |
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2012 | 2012 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Fiserv
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Fiserv Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Fiserv Technographics
Fiserv is a Professional Services organization based in United States,
with around 38000 employees and annual revenues of $20.46 billion.
Fiserv operates a diverse technology stack with applications such as
Deluxe Lockbox (ex Fiserv Lockbox Processing), Workday Absence Management and Nural Assets,
covering areas like AR Automation, Absence and Leave Management and Enterprise Asset Management.
Fiserv has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Deluxe Corp., Workday and NuralTech.
Fiserv recently adopted applications including
Versa Cloud Access Security Broker (CASB) in 2024, Nural Assets in 2023 and Palantir AIP Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fiserv’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fiserv’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fiserv technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.