Flat Branch Home Loans
101 S. Fifth Street, Suite 200,
Columbia, 65201, MO,
United States
Columbia, 65201, MO,
United States
1 573-442-3850
Banking and Financial Services
Flat Branch Home Loans Technographics
Flat Branch Home Loans Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Flat Branch Home Loans and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Flat Branch Home Loans employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Flat Branch Home Loans has purchased the following applications: ICE Mortgage Black Knight MSP for Loan Management in 2021, Rocket.chat for Chatbots and Conversational AI in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Flat Branch Home Loans is running and its propensity to invest more and deepen its relationship with ICE Mortgage Technology , Rocket.chat , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Flat Branch Home Loans revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Flat Branch Home Loans intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Flat Branch Home Loans Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ICE Mortgage Technology | Legacy | ICE Mortgage Black Knight MSP | Loan Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021 Flat Branch Home Loans implemented ICE Mortgage Black Knight MSP in the Loan Management category to centralize its mortgage servicing platform and scale servicing operations. The implementation included Black Knight’s MSP loan servicing system alongside the Servicing Digital mobile application to deliver personalized loan and home value information to customers, aligning the ICE Mortgage Black Knight MSP deployment with frontline customer engagement and servicing functions.
The MSP system was configured to provide end to end servicing functionality from loan boarding through default for first mortgages and home equity loans and lines of credit, and the deployment incorporated Black Knight’s Loss Mitigation solution to support industry standard retention and liquidation workouts. Configuration emphasized workflow automation to reduce manual tasks and embedded compliance tracking across servicing processes, consistent with the platform’s operational modules for workout management and default servicing.
Flat Branch Home Loans also adopted Black Knight’s Actionable Intelligence Platform to surface proactive analytics to the right users at the right time, integrating analytics driven decisioning into servicing workflows and collections activities. Operational coverage focused on the company’s servicing organization and customer experience channels, linking the Servicing Digital mobile application to servicing operations to improve borrower communications and self service visibility.
Governance and process changes targeted automation of routine servicing tasks and tighter compliance oversight through systemized workflows and analytics driven prioritization. The public announcement cites expected outcomes that include increased operational efficiency, reduced operating costs, improved risk mitigation, enhanced customer experience, and improved productivity and revenue generation potential enabled by the integrated ICE Mortgage Black Knight MSP Loan Management implementation.
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Loan Management | ERP Services and Operations |
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2021 | 2021 |
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Loan Management | ERP Services and Operations |
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2021 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Flat Branch Home Loans deployed Rocket.chat on its website. Rocket.chat is used as a Chatbots and Conversational AI application to provide web-based customer messaging and inbound conversational touchpoints for mortgage inquiries.
The implementation centers on a public site chat widget and Rocket.chat server components that deliver real-time messaging, channel management, and moderation functions. Configuration includes admin console settings, role based access for support agents, and channel routing to separate topic streams, aligning Rocket.chat with customer service and sales workflows. Governance emphasis is on conversational workflow definition, escalation routing to human agents, and message retention and compliance settings appropriate for Banking and Financial Services communications.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2011 | 2011 |
In 2011, Flat Branch Home Loans implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The deployment is referenced on the company website and functions as the primary corporate collaboration and email solution for the organization.
Google Workspace (Formerly Google G-Suite) at Flat Branch Home Loans is configured with core collaboration modules, including Gmail for corporate email, Google Calendar for scheduling, Google Drive for file storage, and Google Docs, Sheets, and Slides for document collaboration. Administrative controls are managed through the Google Workspace Admin console, covering user account provisioning, group management, two step verification and mobile device management, and standard security and access controls common to Collaboration platforms.
Operational coverage includes business functions that depend on collaborative workflows, such as loan origination, operations, sales, and customer support, where shared mailboxes, shared drives, and calendar coordination support daily processes. Governance is centrally administered by an internal administrative team that enforces account provisioning, group membership workflows, and baseline data retention and access policies, and the public site reference indicates the application is an established part of the company collaboration stack.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2020 | 2020 |
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Real Estate CRM | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Flat Branch Home Loans
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Flat Branch Home Loans Executives
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FAQ - APPS RUN THE WORLD Flat Branch Home Loans Technographics
Flat Branch Home Loans is a Banking and Financial Services organization based in United States,
with around 500 employees and annual revenues of $60.0 million.
Flat Branch Home Loans operates a diverse technology stack with applications such as
ICE Mortgage Black Knight MSP, Rocket.chat and Google Workspace (Formerly Google G-Suite),
covering areas like Loan Management, Chatbots and Conversational AI and Collaboration.
Flat Branch Home Loans has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ICE Mortgage Technology, Rocket.chat and Google.
Flat Branch Home Loans recently adopted applications including
Big Purple Dot in 2023, ICE Mortgage Black Knight MSP in 2021 and ICE Mortgage Black Knight Servicing Digital in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Flat Branch Home Loans’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Flat Branch Home Loans’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Flat Branch Home Loans technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.