Fraport
Fraport Technographics
Fraport Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fraport and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 18057 Fraport employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fraport has purchased the following applications: SAP S/4HANA Cloud for ERP Financial in 2017, SAP SuccessFactors Employee Central for Core HR in 2018, Airport AI for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fraport is running and its propensity to invest more and deepen its relationship with SAP , milch & zucker , Azkoyen Group or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fraport revenues, which have grown to $4.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fraport intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fraport Tech Stack and Enterprise Applications
Fraport ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4HANA Cloud | ERP Financial | ERP | n/a | 2017 | 2018 |
In 2017, Fraport implemented SAP S/4HANA Cloud as its core ERP Financial platform. The decision placed SAP S/4HANA Cloud at the center of Fraport's finance and accounting architecture, reflecting SAP's positioning of S/4HANA as the basis for a simplified IT landscape and live financial processes.
The deployment focused on core financial modules including general ledger, accounts payable, accounts receivable, financial close and management accounting, leveraging SAP S/4HANA Cloud native transaction processing and embedded analytics. Configuration work emphasized a standardized chart of accounts, centralized financial master data and real time financial reporting capabilities delivered through SAP S/4HANA Cloud.
Architecturally the rollout used the cloud delivery model of SAP S/4HANA Cloud to consolidate transactional finance workloads onto a single platform, supporting live accounting and reduced system fragmentation. Operational coverage targeted corporate finance, accounting and controlling functions across Fraport, with process harmonization efforts to stabilize month end and statutory reporting workflows.
Governance established a centralized finance process owner model and formal change control for configuration, combining policy driven controls with the platform's role based access and audit capabilities. The SAP S/4HANA Cloud implementation aligned Fraport's ERP Financial footprint with SAP's Intelligent Enterprise direction and cloud interoperability plans.
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ERP Financial | ERP |
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2011 | 2013 |
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Fraport HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2018 | 2019 |
In 2018, Fraport adopted SAP SuccessFactors Employee Central to modernize Core HR. As one of the leading global airport operators with activities at 30 airports across four continents and a major workforce presence at Frankfurt Airport, Fraport chose a cloud based HCM solution to deliver a consumer grade HR experience and to meet the expectations of a digital and diverse workforce.
SAP SuccessFactors Employee Central was provisioned as the authoritative core HR record to standardize and streamline HR processes, enable global employee data management, and deliver employee self service and manager self service capabilities. The implementation emphasized consistent yet personalized HR services and support for talent management and development workflows, aligning core HR record keeping with role specific career development and job level requirements.
The deployment used a cloud based architecture to provision HR services for corporate HR, managers, and local HR teams across Fraport locations including Frankfurt. The program was positioned to give HR and managers consolidated workforce insights through the unified employee record in SAP SuccessFactors Employee Central, improving visibility for people planning and development processes.
Governance and process change focused on standardizing HR processes and transforming the workforce experience, with policies and manager workflows updated to leverage the new Core HR platform. Stated outcomes included streamlined HR operations, improved employee access to resources and tools, and enhanced talent management and development tailored to specific job functions and career levels.
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Recruiting | HCM |
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2021 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Time Clock (Hardware) | HCM |
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2021 | 2021 |
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Workforce Scheduling | HCM |
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2015 | 2016 |
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Fraport AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Airbot Technology | Legacy | Airport AI | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Fraport deployed Airport AI on its public website, Apps Category: . The Airport AI implementation, provided by Airbot Technology, functioned as a web-embedded conversational chatbot to support passenger engagement and online self-service. This deployment placed Airport AI at the front end of Fraport digital channels where it handled inbound visitor interactions and served as an automated interface for common passenger queries.
The technical scope emphasized a conversational interface, knowledge base driven FAQ handling, session state management, and admin tooling for content updates. Airport AI was configured with intent classification and scripted response flows to route conversations through authored knowledge items, and the project included workflows for multilingual content maintenance and iterative tuning of conversational models.
Operational coverage was focused on the public website and adjacent digital customer service touchpoints, impacting passenger information and contact center interaction patterns. Governance and operational processes were assigned to Fraport digital channels and customer service teams, who managed content authoring, testing cycles, and ongoing conversational refinement through the application tooling provided by Airport AI.
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Fraport Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2011 | 2013 |
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Fraport Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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Survey and Questionnaire | Collaboration |
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2023 | 2023 |
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Fraport Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2016 | 2016 |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Fraport CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2011 | 2013 |
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Customer Experience | CRM |
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2019 | 2019 |
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Fraport ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2019 |
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Fraport Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supplier Relationship Management | Procurement |
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2005 | 2005 |
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Fraport TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Whistleblowing Management | TRM |
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2015 | 2015 |
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Fraport PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2011 | 2013 |
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Operating System (OS) | PaaS |
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2011 | 2011 |
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Fraport IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Fraport
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Vice President Human Resources | VP | HR | |
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Senior Manager Human Resources | Manager | HR | |
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Vice President Training and Development | VP | HR | |
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CIO | CXO | IT | |
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Senior Project Manager Corporate Strategy & Digitalization | Manager | IT | |
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Senior Manager Sales & Customer Relations | Manager | Sales | |
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Senior Vice President Sales and Customer Service | VP | Customer Service | |
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Vice President Digital Strategy & Core Services | VP | IT | |
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Team Lead Digital Productmanagement | Manager | IT | |
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SVP Applications and Partner Management | VP | IT | |
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SVP IT Infrastructure | VP | IT | |
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Senior Enterprise IT-Architect Manager | Manager | IT | |
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Head of IT Management | Director | IT | |
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Apps Being Evaluated by Fraport Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Fraport IT executives and key decision makers. This section highlights Fraport's latest recorded technology evaluations, including IBS iCargo Platform for Transportation Management on 2025-12-31, Okta Identity Cloud for Identity and Access Management (IAM) on 2024-08-14, and Airport AI for Chatbots and Conversational AI on 2024-07-15. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Fraport digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-12-31 | Fraport | Evaluated | IBS Software Services | IBS iCargo Platform | Transportation Management | SCM |
| 2024-08-14 | Fraport | Evaluated | Okta | Okta Identity Cloud | Identity and Access Management (IAM) | CyberSecurity |
| 2024-07-15 | Fraport | Evaluated | Airbot Technology | Airport AI | Chatbots and Conversational AI | AI-Powered Application |
FAQ - APPS RUN THE WORLD Fraport Technographics
Fraport is a Transportation organization based in Germany,
with around 18057 employees and annual revenues of $4.50 billion.
Fraport operates a diverse technology stack with applications such as
SAP S/4HANA Cloud, SAP SuccessFactors Employee Central and Airport AI,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Fraport has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Airbot Technology.
Fraport recently adopted applications including
Survalyzer in 2023, milch & zucker BeeSite JobHub in 2021 and Azkoyen ADT 1110 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fraport’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fraport’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fraport technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.