Freedom Mortgage
951 Yamato Road,
Boca Raton, 33431, FL,
United States
Boca Raton, 33431, FL,
United States
1 855-690-5900
Banking and Financial Services
Freedom Mortgage Technographics
Freedom Mortgage Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Freedom Mortgage and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 Freedom Mortgage employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Freedom Mortgage has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2019, HireRight Employment Background Checks for BackGround Screening in 2020, ICE Mortgage Black Knight MSP for Loan Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Freedom Mortgage is running and its propensity to invest more and deepen its relationship with Oracle , HireRight , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Freedom Mortgage revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Freedom Mortgage intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Freedom Mortgage Tech Stack and Enterprise Applications
Freedom Mortgage ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2019 | 2020 |
In 2019, Freedom Mortgage implemented Oracle Cloud ERP as an ERP Financial deployment across its global finance organization. The work was executed against Oracle Fusion releases R10 through R13 and covered multi-country configurations for the United States, United Kingdom, Hong Kong, and Israel.
The Oracle Cloud ERP implementation included Oracle Fusion General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, Expense Management, Intercompany, and Consolidation. The rollout addressed complex financial structures, supporting more than 60 legal entities, multi-currency payments, and automated reconciliation across more than 60 bank accounts, while a custom charge-back solution and Balance Forward Billing logic were built into the financial model.
Integrations were implemented explicitly with Concur for expense flows, a data feed layer from external sources, and a connection to Oracle PBCS for planning and consolidation workflows. The Accounts Payable invoice approval process was automated using BPM, and reporting and analytics access was provisioned through SmartView and BI to support finance reporting and reconciliation tasks.
Governance and operational enablement focused on finance team adoption, with super user and finance user training across the implemented Oracle Cloud ERP modules. Implementation teams worked closely with the Controller and the VP Finance to support month-end close and reconciliation processes, and to embed intercompany and consolidation controls into ongoing financial operations.
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Freedom Mortgage HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HireRight | Legacy | HireRight Employment Background Checks | BackGround Screening | HCM | n/a | 2020 | 2020 |
In 2020, Freedom Mortgage implemented HireRight Employment Background Checks to support Human Resources Shared Services onboarding, compliance, and candidate screening workflows. The deployment centered on the HR Shared Services team based in Fishers, IN and covered core hiring processes including new hire paperwork, employee data changes, and terminations while aligning with companywide onboarding procedures.
HireRight Employment Background Checks was used as the primary BackGround Screening application to submit and review candidate and incumbent background checks, and to manage I-9 completion and E-Verify compliance activities. Functional use included background submission and adjudication, verification workflows tied to I-9 processing, and supporting visa document maintenance, with HR staff auditing and reconciling screening results against HR records.
Operational workflows coordinated background screening activity alongside the HRIS Ultipro and the recruitment/onboarding system PeopleFlunt, with HR Shared Services auditing information entered into Ultipro and administering onboarding through PeopleFlunt. The HR Shared Services team leader maintained governance over screening queues, escalations to legal and outside counsel for visa matters, and the reconciliation of screening outcomes with employee records.
Governance emphasized audit controls and role based ownership, with the Onboarding Manager and HR Shared Services personnel responsible for submitting backgrounds through HireRight, overseeing I-9 completion, and ensuring E-Verify guidelines were followed. Processes documented by the team focused on compliance handoffs, record reconciliation, and coordination with legal counsel for visa related cases.
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Benefits Administration | HCM |
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2021 | 2022 |
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Compensation Management | HCM |
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2021 | 2022 |
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Core HR | HCM |
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2016 | 2016 |
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Core HR | HCM |
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2021 | 2022 |
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Employment, Income and Experience Verification | HCM |
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2018 | 2018 |
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HR Compliance | HCM |
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2020 | 2020 |
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HR Compliance | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2022 | 2023 |
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Performance and Goal Management | HCM |
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2021 | 2022 |
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Recruiting | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2022 |
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Talent Management | HCM |
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2022 | 2022 |
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Time and Attendance | HCM |
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2019 | 2020 |
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Freedom Mortgage ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ICE Mortgage Technology | Legacy | ICE Mortgage Black Knight MSP | Loan Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Freedom Mortgage implemented ICE Mortgage Black Knight MSP for Loan Management to centralize servicing records and support audit verification workflows. The ICE Mortgage Black Knight MSP deployment was positioned as the primary loan servicing and audit reference for servicing, with explicit use for Ginnie Mae account reviews and state auditor engagements.
Configuration focused on payment verification and package validation capabilities, escrow accounting support, audit trail capture, and reporting exports used to produce statistical reports and automated presentations. ICE Mortgage Black Knight MSP was leveraged to confirm packages and payments were complete and accurate, reflecting typical Loan Management functions such as payment posting, escrow reconciliation, loss mitigation workflow support, and exception tracking.
Operational coverage spanned Servicing, Escrow, Loss Mitigation, and Internal Audit teams, and the system was used during onsite reviews by state auditors and in handling hundreds of Ginnie Mae and client accounts. Documented activities included compiling audit deliverables, investigating findings and exceptions, maintaining evidence and spreadsheet files, and serving as the focal point for audit request fulfillment.
Governance and process work emphasized formal audit request documentation, resolution tracking for exceptions, and maintenance of file systems and evidentiary repositories, coupled with role-based controls and training on legal holds and information safeguarding. The narrative reflects Freedom Mortgage ICE Mortgage Black Knight MSP Loan Management usage as an operational control point for servicing, escrow, loss mitigation, and audit coordination.
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Loan Management | ERP Services and Operations |
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2020 | 2021 |
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Loan Management | ERP Services and Operations |
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2014 | 2015 |
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Freedom Mortgage AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Freedom Mortgage Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Freedom Mortgage Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Freedom Mortgage Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Intelligent Document Processing | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2011 | 2011 |
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Freedom Mortgage CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Listing Management | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Freedom Mortgage EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2016 | 2017 |
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Financial Consolidation and Close | EPM |
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2016 | 2016 |
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Freedom Mortgage ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2023 | 2023 |
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Freedom Mortgage SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2018 | 2018 |
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Freedom Mortgage IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Freedom Mortgage CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Freedom Mortgage
| First Name | Last Name | Title | Function | Department | Phone | |
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Treasurer/Chief Financial Officer | CXO | Finance | |
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EVP and CIO | CXO | Finance | |
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Vice President Business Systems Operations | VP | IT | |
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Vice President, IT | VP | IT | |
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EVP, Enterprise Data Solutions | VP | IT | |
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Vice President Information Technology | VP | IT | |
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Vice President - Information Technology | VP | IT | |
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Strategy Director | Director | Operations | |
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SVP Business Transformation | VP | IT | |
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Vice President Compensation HR Operations | VP | HR | |
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Payroll Team Lead | Manager | Finance | |
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Vice President, Human Resources | VP | HR | |
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Director Benefits | Director | HR | |
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EVP, Chief of Staff | CXO | Finance | |
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Director, IT | Director | Finance | |
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Underwriting Director | Director | Risk | |
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Underwriter Manager | Manager | Risk | |
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Senior Vice President - Information Technology | VP | IT | |
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Chief Technology Officer | CXO | IT | |
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Mortgage Servicing | CXO | Finance | |
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Vice President & Head of Lending Customer Operations & Servicing | VP | Customer Service | |
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EVP, Information Technology | VP | IT | |
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Vice President, HR Technology | VP | HR | |
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Senior Vice President, HR Operations | VP | HR | |
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Senior Vice President, HR Operations & Transformation | VP | HR | |
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Benefits Manager | Manager | HR | |
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Director of Workforce Management | Director | HR | |
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Chief Human Resources Officer | CXO | HR | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Freedom Mortgage Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Freedom Mortgage IT executives and key decision makers. This section highlights Freedom Mortgage's latest recorded technology evaluations, including ADP Payroll for Payroll on 2025-12-29, SAP Concur Expense for Expense Management on 2025-12-27, and Vault Verify for Employment, Income and Experience Verification on 2025-10-17. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Freedom Mortgage digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-12-29 | Freedom Mortgage | Evaluated | ADP | ADP Payroll | Payroll | HCM |
| 2025-12-27 | Freedom Mortgage | Evaluated | SAP | SAP Concur Expense | Expense Management | ERP |
| 2025-10-17 | Freedom Mortgage | Evaluated | Equifax | Vault Verify | Employment, Income and Experience Verification | HCM |
| 2025-07-29 | Freedom Mortgage | Evaluated |
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Core Banking | ERP Services and Operations |
| 2025-02-26 | Freedom Mortgage | Evaluated |
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Loan Management | ERP Services and Operations |
| 2025-01-17 | Freedom Mortgage | Evaluated |
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PEO (Professional Employer Organization) | Professional Services |
FAQ - APPS RUN THE WORLD Freedom Mortgage Technographics
Freedom Mortgage is a Banking and Financial Services organization based in United States,
with around 7000 employees and annual revenues of $2.00 billion.
Freedom Mortgage operates a diverse technology stack with applications such as
Oracle Cloud ERP, HireRight Employment Background Checks and ICE Mortgage Black Knight MSP,
covering areas like ERP Financial, BackGround Screening and Loan Management.
Freedom Mortgage has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, HireRight and ICE Mortgage Technology.
Freedom Mortgage recently adopted applications including
Bigeye in 2023, Workday Payroll in 2022 and Workday Talent Management in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Freedom Mortgage’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Freedom Mortgage’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Freedom Mortgage technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.