Furset Group
Furset Group Technographics
Furset Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Furset Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 510 Furset Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Furset Group has purchased the following applications: Vic.ai AP Automation for AP Automation in 2020, Ruby Live Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Furset Group is running and its propensity to invest more and deepen its relationship with Vic.ai , Ruby , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Furset Group revenues, which have grown to $75.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Furset Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Furset Group Tech Stack and Enterprise Applications
Furset Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vic.ai | Legacy | Vic.ai AP Automation | AP Automation | ERP | n/a | 2020 | 2020 |
In 2020, Furset Group deployed Vic.ai AP Automation to standardize and automate accounts payable across its restaurant and catering operations. Furset Group is a Norway based hospitality operator with almost 30 restaurants, canteens and event venues and over 500 full time employees headquartered in Oslo, the initiative targeted finance and back office workflows to reduce manual invoice handling and document management burdens.
The implementation used the Vic.ai cloud platform to provision autonomous invoice workflows and machine learned extraction for invoice fields and product line detail. Vic.ai AP Automation was configured against Furset Group’s standardized chart of accounts so automated coding and mapping could scale across multiple entities and recurring supplier agreements, and the configuration emphasized processing multi page collective invoices common in the hospitality business.
Operational rollout began with a kickoff workshop in October 2019 to establish success criteria and train the AI models, and by October 2020 the platform was live at six restaurants with plans to extend to all venues after further model training. The deployment focused on invoice ingestion, intelligent data capture, automated field validation and product line recognition, enabling autonomous processing across the restaurant group while preserving centralized account mapping.
Governance and continuous improvement were driven by a pilot approach, concentrating on a small set of major suppliers to refine product line accuracy and automation thresholds. Results reported from October 2019 to October 2020 include an overall Vic.ai accuracy peak of 89 percent, 92 percent of invoice fields processed autonomously and 86 percent of product lines processed autonomously, outcomes the organization intends to leverage as it scales the AP Automation rollout across remaining sites.
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Furset Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Furset Group implemented Ruby Live Chat on its website. Ruby Live Chat is deployed as a customer-facing web chat solution and falls within the Chatbots and Conversational AI category, supporting front-line digital engagement for retail e-commerce and service inquiries.
The deployment centers on the Ruby Live Chat web widget and agent console, configured to handle real-time messaging, canned responses, session transcripts, and chat routing to sales or customer service teams. Standard Chatbots and Conversational AI capabilities such as proactive messaging and scripted conversation flows are applied to triage inquiries and surface agent handoff, while the agent interface aggregates active sessions for concurrent handling.
Integration is limited to embedding the Ruby Live Chat client on Furset Group's public storefront pages and product detail pages, providing a direct channel for site visitors. Operational scope focuses on online customer service and e-commerce support across Furset Group's Norway retail sites, with agents working from centralized customer support desks.
Governance established chat handling protocols, defined escalation workflows for complex tickets and instituted transcript retention and monitoring processes to maintain conversation quality. Training and phased rollout targeted customer service and sales functions to standardize response templates and routing rules for the Ruby Live Chat deployment.
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Furset Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Furset Group implemented Microsoft 365 as its primary Collaboration platform. The company’s public website explicitly references Microsoft 365, indicating a cloud-hosted Microsoft 365 tenancy provisioned to support corporate collaboration and productivity across the organization. Furset Group uses Microsoft 365 for Collaboration to support business functions such as internal communications, document and content management, and workplace productivity.
Deployment aligns with a SaaS tenant architecture and centralized administration model typical for Microsoft 365, with governance focused on user identity and access controls, site and document permissions, and collaboration workspace configuration. The implementation narrative centers on platform-level capabilities typical of Microsoft 365, including Exchange Online email, SharePoint Online content services, OneDrive file sync and Microsoft Teams collaboration spaces, applied across Furset Group’s Norway operations and corporate departments. The description emphasizes architecture, modules, and governance rather than named third-party integrations or implementation partners.
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Collaboration | Collaboration |
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2020 | 2020 |
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Furset Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2022 | 2022 |
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Furset Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Furset Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Furset Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Furset Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Furset Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Furset Group Technographics
Furset Group is a Retail organization based in Norway,
with around 510 employees and annual revenues of $75.0 million.
Furset Group operates a diverse technology stack with applications such as
Vic.ai AP Automation, Ruby Live Chat and Microsoft 365,
covering areas like AP Automation, Chatbots and Conversational AI and Collaboration.
Furset Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Vic.ai, Ruby and Microsoft.
Furset Group recently adopted applications including
FullStory in 2022, Vic.ai AP Automation in 2020 and Google Workspace (Formerly Google G-Suite) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Furset Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Furset Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Furset Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.