Generali Czech Republic
Na Pankráci 1658/121,
Prague, 140 00,
Czech Republic
Prague, 140 00,
Czech Republic
420 224 550 411
Insurance
Generali Czech Republic Technographics
Generali Czech Republic Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Generali Czech Republic and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3574 Generali Czech Republic employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Generali Czech Republic has purchased the following applications: Smartsupp.com for Chatbots and Conversational AI in 2019, AbleCommerce for eCommerce in 2021, Acoustic Analytics (formerly IBM Tealeaf) for Customer Analytics in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Generali Czech Republic is running and its propensity to invest more and deepen its relationship with Smartsupp.com , AbleCommerce , Acoustic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Generali Czech Republic revenues, which have grown to $1.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Generali Czech Republic intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Generali Czech Republic Tech Stack and Enterprise Applications
Generali Czech Republic AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Smartsupp.com | Legacy | Smartsupp.com | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Generali Czech Republic deployed Smartsupp.com on its public website. Smartsupp.com is used as a Chatbots and Conversational AI solution to provide real-time chat and automated messaging for customer-facing interactions on the corporate site.
The implementation centers on the Smartsupp.com web chat widget, automated messaging sequences, visitor session tracking, and chat transcript capture, configured to support online customer service workflows and lead qualification for insurance inquiries. Configuration and operational use emphasize chat routing, canned responses, and session visibility to front-line digital channels and contact center agents.
Smartsupp.com is embedded in the digital customer engagement layer of Generali Czech Republic, with operational ownership aligned to customer service and digital channels teams. Governance practices described during rollout focus on message templates and response service level expectations, and chat transcripts are used for case handling and escalation into existing service workflows.
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Generali Czech Republic eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AbleCommerce | Legacy | AbleCommerce | eCommerce | eCommerce | n/a | 2021 | 2021 |
In 2021, Generali Czech Republic implemented AbleCommerce on its corporate website as the company eCommerce solution. Generali Czech Republic uses AbleCommerce as its eCommerce application to support online sales and customer self service for policyholders and prospects, positioning the platform as the public storefront and information layer for insurance product pages and digital customer interactions.
The implementation centers on AbleCommerce functional modules common to the eCommerce category, including catalog and product presentation, shopping cart and checkout flows, order management and content management to maintain policy related content. Deployment scope is the Generali Czech Republic website and customer facing channels in the Czech Republic, with configuration focused on online sales and customer service workflows, and governance oriented toward central web content and commerce administration within the company.
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Generali Czech Republic CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acoustic | Legacy | Acoustic Analytics (formerly IBM Tealeaf) | Customer Analytics | CRM | n/a | 2021 | 2021 |
In 2021, Generali Czech Republic deployed Acoustic Analytics (formerly IBM Tealeaf) on its corporate website to enable Customer Analytics and continuous analysis of web visitor behavior. The implementation was positioned to support digital customer experience, web behavior analysis, and customer journey insight across the insurer's online presence in the Czech Republic.
The deployment configured Acoustic Analytics (formerly IBM Tealeaf) to capture session replay, DOM and event level capture, form analytics, journey segmentation, and struggle detection, consistent with Customer Analytics capabilities. Instrumentation used client side tagging and sampling controls to enable session reconstruction, clickstream analysis, and visual behavioral reports for page and form interactions.
Operational coverage focused on the public website and targeted digital touch points, with primary business functions including digital experience teams, marketing, and customer service using the output for root cause analysis and journey optimization. Data from on-site capture was routed into internal reporting workflows and used to produce actionable behavioral analysis for web operations and experience management.
Governance and rollout emphasized access controls and privacy controls, including PII masking and consent-aware capture aligned with Czech and EU data protection expectations. Rollout was executed by phased instrumentation of site templates and pages, with analytics ownership centralized in the web analytics team to manage configuration, sampling, and reporting workflows.
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Generali Czech Republic ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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Generali Czech Republic IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Generali Czech Republic CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Generali Czech Republic
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Generali Czech Republic Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Generali Czech Republic IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Generali Czech Republic digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Generali Czech Republic Technographics
Generali Czech Republic is a Insurance organization based in Czech Republic,
with around 3574 employees and annual revenues of $1.60 billion.
Generali Czech Republic operates a diverse technology stack with applications such as
Smartsupp.com, AbleCommerce and Acoustic Analytics (formerly IBM Tealeaf),
covering areas like Chatbots and Conversational AI, eCommerce and Customer Analytics.
Generali Czech Republic has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Smartsupp.com, AbleCommerce and Acoustic.
Generali Czech Republic recently adopted applications including
AbleCommerce in 2021, Acoustic Analytics (formerly IBM Tealeaf) in 2021 and Medallia Kampyle in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Generali Czech Republic’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Generali Czech Republic’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Generali Czech Republic technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.