Generali Ceska pojistovna
Spálená 75/16, Nové Město,
Prague, 110 00,
Czech Republic
Prague, 110 00,
Czech Republic
420 241-114-114
Insurance
Generali Ceska pojistovna Technographics
Generali Ceska pojistovna Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Generali Ceska pojistovna and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 Generali Ceska pojistovna employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Generali Ceska pojistovna has purchased the following applications: Sapiens TIA Claims for Insurance Claims Management in 2019, Smartsupp.com for Chatbots and Conversational AI in 2019, AbleCommerce for eCommerce in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Generali Ceska pojistovna is running and its propensity to invest more and deepen its relationship with Sapiens International , Smartsupp.com , AbleCommerce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Generali Ceska pojistovna revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Generali Ceska pojistovna intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Generali Ceska pojistovna Tech Stack and Enterprise Applications
Generali Ceska pojistovna ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sapiens International | Legacy | Sapiens TIA Claims | Insurance Claims Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Generali Ceska pojistovna implemented Sapiens TIA Claims as its Insurance Claims Management platform. The deployment established Sapiens TIA Claims as the primary non-life claims system supporting intake and adjudication across the company’s Prague-based IT and claims teams.
Implementation work centered on configuring the claim handling module and expanding front-end FNOL capabilities, with continued development and maintenance activity on a new FNOL web application between 2021 and 2023. The Sapiens TIA Claims implementation included standard claims workflows for first notification of loss, assignment and lifecycle management, and analysis and delivery of a mobile technician application that received functional change requests. Configuration and sustained engineering were handled by internal streams organized into teams of approximately 10 to 12 people responsible for development, testing and production support.
Operational integration focused on the core non-life insurance ecosystem, with development and SQL work performed using Oracle SQL Developer, indicating Oracle database integration for claims data and transaction processing. Sapiens TIA Claims exchanged policy and customer references with existing non-life core systems and fed claims handling events into downstream operational processes. The deployment covered non-life claims, field service and claims analytics functions within the Czech Republic.
Governance and rollout were managed through dedicated IT project managers and stream leads who coordinated cross-functional teams, business stakeholders and C level executives, and who owned scope, timeline, budget oversight and risk management. Project activities included estimation, status reporting, retrospectives and people development for teams maintaining the claim handling module. The implementation reflects an in-house development and maintenance model for Sapiens TIA Claims aligned with business requirements, technology and user experience.
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Generali Ceska pojistovna AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Smartsupp.com | Legacy | Smartsupp.com | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Generali Czech Republic deployed Smartsupp.com on its public website. Smartsupp.com is used as a Chatbots and Conversational AI solution to provide real-time chat and automated messaging for customer-facing interactions on the corporate site.
The implementation centers on the Smartsupp.com web chat widget, automated messaging sequences, visitor session tracking, and chat transcript capture, configured to support online customer service workflows and lead qualification for insurance inquiries. Configuration and operational use emphasize chat routing, canned responses, and session visibility to front-line digital channels and contact center agents.
Smartsupp.com is embedded in the digital customer engagement layer of Generali Czech Republic, with operational ownership aligned to customer service and digital channels teams. Governance practices described during rollout focus on message templates and response service level expectations, and chat transcripts are used for case handling and escalation into existing service workflows.
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Generali Ceska pojistovna eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AbleCommerce | Legacy | AbleCommerce | eCommerce | eCommerce | n/a | 2021 | 2021 |
In 2021, Generali Czech Republic implemented AbleCommerce on its corporate website as the company eCommerce solution. Generali Czech Republic uses AbleCommerce as its eCommerce application to support online sales and customer self service for policyholders and prospects, positioning the platform as the public storefront and information layer for insurance product pages and digital customer interactions.
The implementation centers on AbleCommerce functional modules common to the eCommerce category, including catalog and product presentation, shopping cart and checkout flows, order management and content management to maintain policy related content. Deployment scope is the Generali Czech Republic website and customer facing channels in the Czech Republic, with configuration focused on online sales and customer service workflows, and governance oriented toward central web content and commerce administration within the company.
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Generali Ceska pojistovna CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Generali Ceska pojistovna ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Generali Ceska pojistovna IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Generali Ceska pojistovna CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Generali Ceska pojistovna
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Information Officer | CXO | IT | |
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IT Delivery/Project Manager | Manager | IT | |
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Head of Claims | Director | Risk | |
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Reserving Actuary | Non Manager | Risk | |
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Apps Being Evaluated by Generali Ceska pojistovna Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Generali Ceska pojistovna IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Generali Ceska pojistovna digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Generali Ceska pojistovna Technographics
Generali Ceska pojistovna is a Insurance organization based in Czech Republic,
with around 3500 employees and annual revenues of $1.20 billion.
Generali Ceska pojistovna operates a diverse technology stack with applications such as
Sapiens TIA Claims, Smartsupp.com and AbleCommerce,
covering areas like Insurance Claims Management, Chatbots and Conversational AI and eCommerce.
Generali Ceska pojistovna has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sapiens International, Smartsupp.com and AbleCommerce.
Generali Ceska pojistovna recently adopted applications including
AbleCommerce in 2021, Acoustic Analytics (formerly IBM Tealeaf) in 2021 and Medallia Kampyle in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Generali Ceska pojistovna’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Generali Ceska pojistovna’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Generali Ceska pojistovna technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.