Givenchy Technographics
Givenchy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Givenchy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Givenchy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Givenchy has purchased the following applications: Klarna Payments for Payment Processing in 2021, SAP Apparel and Footwear (SAP AFS) for Retail Management in 2009, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Givenchy is running and its propensity to invest more and deepen its relationship with Klarna , SAP , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Givenchy revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Givenchy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Givenchy Tech Stack and Enterprise Applications
Givenchy ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Klarna | Legacy | Klarna Payments | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Givenchy implemented Klarna Payments on its website. The deployment introduced Klarna Payments as the Payment Processing layer for online checkout on givenchy.com, aligning payment authorization and settlement flows with the brand's ecommerce checkout experience.
Klarna Payments was configured to surface customer-facing checkout options and hosted payment components within the site, leveraging common Payment Processing capabilities such as tokenization, payment authorization, capture, refund handling, and buy-now-pay-later options. Implementation work emphasized client-side widget placement and server-to-server authorization endpoints to minimize cardholder data exposure and support secure transaction flows.
Operational integration focused on the ecommerce checkout and the order management and payment reconciliation workflows used by finance and customer service teams. The integration design used event notifications and webhooks to propagate transaction status into back-office processes and to support dispute and refund handling within existing operational procedures.
Governance and process changes accompanied the rollout, updating payment operations, reconciliation procedures, and customer support playbooks to reflect new authorization, dispute, and refund flows. Compliance controls and hosted payment components were used to limit PCI scope and centralize payment processing governance for online retail operations.
|
Givenchy ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Apparel and Footwear (SAP AFS) | Retail Management | ERP Services and Operations | n/a | 2009 | 2009 |
In 2009, Givenchy implemented SAP Apparel and Footwear (SAP AFS) as a core Retail Management solution to support its apparel retail operations in France and across corporate finance and merchandising functions. The deployment emphasized SAP AFS capabilities for apparel variant handling and integrated retail processes while maintaining centralized financial accounting through SAP FICO.
The implementation included focused work on the FI module, with explicit writing of Unit Test and Integration Tests for the FI module and active monitoring and validation of development tests and FI interfaces. Key configuration and testing activities documented included FI Data Recovery procedures and targeted Key users module training in SAP FICO to ensure operational readiness of finance teams.
Integration scope covered finance to order to procurement touch points, with follow-up and validation of integration tests between FI and Sales and Distribution, and between FI and Materials Management, specifically recorded as FI / SD and FI / MM integration tests executed in Recipe. The program also validated FI interfaces used to exchange accounting and transactional data across merchandising, supply chain, and point of sale processing within the Retail Management landscape.
Governance centered on staged test validation and user acceptance, with monitoring of development tests, formal validation of integration tests in Recipe, and structured follow up with key users trained on SAP FICO. The implementation narrative documents a test-driven rollout approach for Givenchy that prioritized FI interface reliability and finance user enablement within the SAP Apparel and Footwear (SAP AFS) Retail Management deployment.
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Givenchy AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Givenchy implemented Salesforce Chat (formerly Salesforce Live Agent) on its public e-commerce website. The deployment is categorized under Chatbots and Conversational AI and provides an embedded web chat channel to capture live customer conversations on givenchy.com, routing sessions into Salesforce agent consoles for real-time agent-assisted support.
The implementation leverages typical Salesforce Chat capabilities including a web-embedded chat widget, session routing and queue management, canned responses, proactive chat triggers, and transcript capture for each interaction. Operational scope is focused on customer service for the website, with configuration and governance centered on chat routing rules, agent capacity handling, and session lifecycle controls within the Salesforce Chat implementation.
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Givenchy Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
|
|
Blockchain Platform | Blockchain |
|
2020 | 2020 |
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|
|
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Blockchain Platform | Blockchain |
|
2024 | 2024 |
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Givenchy Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2016 | 2016 |
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Givenchy Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
Givenchy eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2017 | 2017 |
|
|
|
|
|
eCommerce | eCommerce |
|
2021 | 2021 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2017 | 2017 |
|
Givenchy CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
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|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Givenchy ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
|
Givenchy TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
Givenchy PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
|
Givenchy IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
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|
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Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
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|
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Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Givenchy CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Givenchy
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
HR Development - Talent Acquisition | CXO | HR | |
|
|
|
Human Resources Officer | Manager | HR | |
|
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Retail HR Development Manager | Manager | HR | |
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Global Customer Experience Director | Director | Customer Service | |
|
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Global CRM Manager | Manager | IT | |
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Apps Being Evaluated by Givenchy Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Givenchy IT executives and key decision makers. This section highlights Givenchy's latest recorded technology evaluations, including Microsoft Dynamics 365 for Finance and Operations for ERP Financial on 2025-04-22. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Givenchy digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-04-22 | Givenchy | Evaluated | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Givenchy Technographics
Givenchy is a Retail organization based in France,
with around 1500 employees and annual revenues of $1.00 billion.
Givenchy operates a diverse technology stack with applications such as
Klarna Payments, SAP Apparel and Footwear (SAP AFS) and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like Payment Processing, Retail Management and Chatbots and Conversational AI.
Givenchy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Klarna, SAP and Salesforce.
Givenchy recently adopted applications including
Lotte Caliverse in 2024, Klarna Payments in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Givenchy’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Givenchy’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Givenchy technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.