Glide Student & Residential
Ground Floor, Building 4, Windmill Rd,
Kenn, BS21 6UJ,
United Kingdom
Kenn, BS21 6UJ,
United Kingdom
44 12 7579-3400
Professional Services
Glide Student & Residential Technographics
Glide Student & Residential Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Glide Student & Residential and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Glide Student & Residential employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Glide Student & Residential has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2015, Zendesk Service for Customer Support in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Glide Student & Residential is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Microsoft , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Glide Student & Residential revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Glide Student & Residential intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Glide Student & Residential Tech Stack and Enterprise Applications
Glide Student & Residential AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Glide Student & Residential implemented LiveChat as a Chatbots and Conversational AI solution on its public website to support student and residential customer service workflows. LiveChat is deployed as an embedded website chat widget providing live agent sessions, automated greetings and conversational automation typical of Chatbots and Conversational AI platforms, with session transcripts captured for operational review. The implementation was scoped for customer support and residential operations teams within the United Kingdom and aligns with the companys service-facing digital engagement layer.
Configuration centered on web-based agent workflow, canned responses and transcript management, with user access provisioned to frontline support staff and operations coordinators. Governance covered agent-level permissions and chat transcript retention to integrate conversational records into existing enquiry handling processes, and LiveChat is referenced by staff as the primary web chat interface for handling on-site student and resident enquiries.
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Glide Student & Residential Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Glide Student & Residential deployed Microsoft 365 as its core Collaboration platform. The company uses Microsoft 365 on their website and operates the solution for a 200 person professional services firm headquartered in the United Kingdom, positioning Microsoft 365 as the primary cloud productivity and collaboration layer.
Microsoft 365 is implemented to provide enterprise email and calendaring, cloud file storage and sharing, and real time document collaboration along with hosted communications to support operations, student services, and residential management functions. The deployment follows a centralized SaaS tenant model with tenant level administration, role based access controls and governance around external sharing and document permissions, enabling standard collaboration workflows and browser delivered productivity across the business.
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Glide Student & Residential CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2015 | 2015 |
In 2015, Glide Student & Residential implemented Zendesk Service to centralize web support. Glide Student & Residential implemented Zendesk Service for Customer Support to manage student enquiries and residential service requests initiated via their public website.
The implementation emphasized core ticketing and an agent workspace, with a searchable help center and a website-embedded support channel. Configuration included ticket forms, macros, automated triggers and SLA policies aligned to typical Customer Support workflows, enabling standardized case intake and automated routing logic.
Zendesk Service is embedded on the Glide website as the primary support channel, routing inbound web requests directly into the ticketing system. Operational coverage spans customer support and residential services teams within the companys UK operations, providing centralized case management, agent collaboration and cross-team visibility.
Governance was implemented through role based permissions, queue routing by service type and staged rollout across support teams. Reporting and dashboards were configured for operational oversight of ticket volume and agent workload, and workflows were formalized to support triage, escalation and resolution processes.
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Glide Student & Residential ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Glide Student & Residential TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Glide Student & Residential PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Glide Student & Residential IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Glide Student & Residential
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Glide Student & Residential Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Glide Student & Residential IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Glide Student & Residential digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Glide Student & Residential Technographics
Glide Student & Residential is a Professional Services organization based in United Kingdom,
with around 200 employees and annual revenues of $30.0 million.
Glide Student & Residential operates a diverse technology stack with applications such as
LiveChat, Microsoft 365 and Zendesk Service,
covering areas like Chatbots and Conversational AI, Collaboration and Customer Support.
Glide Student & Residential has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Microsoft and Zendesk.
Glide Student & Residential recently adopted applications including
Cloudflare CDN in 2022, OneTrust Cookie Consent in 2020 and OneTrust CookiePro in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Glide Student & Residential’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Glide Student & Residential’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Glide Student & Residential technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.