BIGGBY COFFEE
2501 Coolidge Road, Suite 302,
East Lansing, 48823, MI,
United States
East Lansing, 48823, MI,
United States
1 517-913-1406
Retail
BIGGBY COFFEE Technographics
BIGGBY COFFEE Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BIGGBY COFFEE and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 BIGGBY COFFEE employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BIGGBY COFFEE has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2018, Connecteam Employee Recognition and Rewards for Employee Recognition and Rewards Management in 2022, Biggby Coffee PERC-o-Matic for Point Of Sale in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BIGGBY COFFEE is running and its propensity to invest more and deepen its relationship with Intuit , Sage , Connecteam or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BIGGBY COFFEE revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BIGGBY COFFEE intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BIGGBY COFFEE Tech Stack and Enterprise Applications
BIGGBY COFFEE ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, Global Orange, LLC implemented Intuit Quickbooks Enterprise as its ERP Financial application to centralize store-level and corporate accounting for the Biggby Coffee brand. The deployment targeted finance and operations workflows across company owned stores and corporate finance teams, aligning bookkeeping, cash handling, and profit and loss reporting.
The implementation emphasized core ERP Financial capabilities including accounts receivable, accounts payable, inventory tracking, general ledger configuration, and bank reconciliation. Configuration work focused on store level transaction capture for sales and cash deposits, a consolidated chart of accounts for enterprise reporting, and P and L rollups to support corporate financial oversight.
Operational coverage extended to store managers who handled scheduling, inventory ordering, daily banking, and point of sale reconciliation, with transactional inputs aggregated into Intuit Quickbooks Enterprise for corporate reconciliation and month end close. Bank reconciliation and cash management workflows were implemented as part of the bookkeeping and reconciliation processes to ensure consistency between store records and enterprise accounts.
Governance established centralized financial controls and standardized procedures for store bookkeeping, accounts payable approvals, and inventory replenishment cycles, with corporate finance owning chart of accounts and close orchestration. The implementation institutionalized Quickbooks based bookkeeping practices across store operations and corporate finance to provide a single financial record for the business.
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ERP Financial | ERP |
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2018 | 2018 |
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BIGGBY COFFEE HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Connecteam | Legacy | Connecteam Employee Recognition and Rewards | Employee Recognition and Rewards Management | HCM | n/a | 2022 | 2022 |
In 2022, Global Orange, LLC deployed Connecteam Employee Recognition and Rewards across its BIGGBY Coffee operations in the United States. The deployment extended Connecteam use into Employee Recognition and Rewards Management while continuing existing scheduling, communications, training, and onboarding workflows for roughly 300 store-level employees.
The implementation consolidated functional modules for scheduling, communications, and training into a single operational platform. Connecteam Employee Recognition and Rewards was configured to complement HR and operations processes, with inferred category-aligned capabilities such as recognition workflows, peer acknowledgement mechanisms, and reward issuance tied to frontline performance and engagement. Automation of shift scheduling and training assignment simplified manager tasks while creating structured touchpoints for employee recognition within the operational lifecycle.
Operational scope covered HR and store operations including frontline managers and regional oversight across U.S. coffee shop locations. The case study documents HR and operations usage, specifically scheduling, training, and communications, and positions the recognition and rewards functionality alongside these modules. No external system integrations are identified in the source.
Rollout governance centered on HR and frontline management adopting standardized scheduling and training workflows, aligning store manager oversight with corporate operations. The source reports improved operational efficiency and enhanced frontline manager oversight as outcomes of the broader Connecteam adoption.
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Recruiting | HCM |
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2019 | 2019 |
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BIGGBY COFFEE ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cybernoodlers | Legacy | Biggby Coffee PERC-o-Matic | Point Of Sale | ERP Services and Operations | n/a | 2020 | 2020 |
In 2022, Global Orange, LLC implemented Cybernoodlers' Biggby Coffee PERC-o-Matic as its retail point-of-sale and customer loyalty/transaction system across the United States, deploying a Point Of Sale solution tailored to beverage retail operations. The Biggby Coffee PERC-o-Matic implementation is cited in the Cybernoodlers vendor case study and in Biggby training materials, establishing the timing and live status of the rollout.
The deployment emphasized high fidelity beverage customizations and ingredient-level inventory tracking, with configuration to capture modifiers and recipe components at the transaction line item. The solution includes offline transaction processing to preserve sales continuity at store terminals, and built-in loyalty and transaction management to link customer activity to rewards and purchase history.
Architecturally the implementation was built specifically for Biggby by Cybernoodlers, combining store-level terminals capable of local transaction capture with centralized services for loyalty synchronization and enterprise reporting. This structure supports point-of-sale resiliency and centralized data consolidation for inventory and loyalty reconciliation while maintaining store operations during intermittent connectivity.
Operational coverage spans Biggby retail locations in the United States, impacting front-of-house sales workflows, inventory control processes, and loyalty program operations. The implementation is supported by vendor and corporate training materials, which have been used for staff onboarding and operational governance to align POS usage, inventory procedures, and loyalty redemption workflows.
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BIGGBY COFFEE AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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BIGGBY COFFEE SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Warehouse Management | SCM |
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2018 | 2018 |
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BIGGBY COFFEE CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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BIGGBY COFFEE PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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BIGGBY COFFEE IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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BIGGBY COFFEE CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at BIGGBY COFFEE
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Human Resources Generalist | Manager | HR | |
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Human Resource Generalist | CXO | HR | |
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Director of Technology | Director | IT | |
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Vice President Operations | VP | Operations | |
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Accounting Manager | Manager | Finance | |
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IT Manager | Manager | IT | |
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CEO | CXO | Finance | |
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President and Chief Financial Officer | CXO | Finance | |
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Co-Founder, Co-CEO | CXO | Finance | |
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Vice President of Operations | VP | Operations | |
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Finance Manager | Manager | Finance | |
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Apps Being Evaluated by BIGGBY COFFEE Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from BIGGBY COFFEE IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the BIGGBY COFFEE digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD BIGGBY COFFEE Technographics
BIGGBY COFFEE is a Retail organization based in United States,
with around 150 employees and annual revenues of $25.0 million.
BIGGBY COFFEE operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, Connecteam Employee Recognition and Rewards and Biggby Coffee PERC-o-Matic,
covering areas like ERP Financial, Employee Recognition and Rewards Management and Point Of Sale.
BIGGBY COFFEE has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, Connecteam and Cybernoodlers.
BIGGBY COFFEE recently adopted applications including
Connecteam Employee Recognition and Rewards in 2022, FreshDesk Customer Support in 2021 and Biggby Coffee PERC-o-Matic in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BIGGBY COFFEE’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BIGGBY COFFEE’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BIGGBY COFFEE technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.