Villa Rica, 30180, GA,
United States
Graphic Media Solutions Technographics
Graphic Media Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Graphic Media Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Graphic Media Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Graphic Media Solutions has purchased the following applications: Microsoft 365 for Collaboration in 2020, Zendesk Service for Customer Support in 2020, DigitalOcean Droplets for Application Hosting and Computing Services in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Graphic Media Solutions is running and its propensity to invest more and deepen its relationship with Microsoft , Zendesk , DigitalOcean or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Graphic Media Solutions revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Graphic Media Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Graphic Media Solutions Tech Stack and Enterprise Applications
Graphic Media Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020 Graphic Media Solutions deployed Microsoft 365 to establish a Collaboration platform for its 20 person professional services firm. The company's public website includes references to Microsoft 365 usage, corroborating a live tenant used for core productivity and communication workflows.
The implementation centers on Microsoft 365 capabilities such as Exchange Online for corporate email, Microsoft Teams for real time collaboration and meetings, SharePoint and OneDrive for document management and version control, and Office applications for content creation. Configuration and architecture are consistent with a small business tenant model, including tenant provisioning, user and license assignment, mailbox setup, SharePoint site structure and Teams channel organization to mirror internal creative and client service teams. Operational coverage spans administrative, creative, and client delivery functions, with governance implemented through role based access control and simplified onboarding and offboarding processes appropriate for a compact workforce.
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Graphic Media Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Graphic Media Solutions implemented Zendesk Service. Zendesk Service is embedded on their website and functions as the primary Customer Support platform to capture customer inquiries, route requests, and provide a single interface for external customer communications.
The deployment follows a cloud SaaS model with a web-embedded support widget that routes incoming tickets into a centralized ticketing queue and the Zendesk Service agent interface. Configuration aligns with standard Customer Support capabilities, including ticket lifecycle workflows, automated responses and macros, a searchable self-service knowledge layer, and basic reporting for support operations. Operational ownership is within the customer service function of Graphic Media Solutions, with triage and escalation rules defined to assign response ownership among the small support team serving customers in the United States.
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Graphic Media Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DigitalOcean | Legacy | DigitalOcean Droplets | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 |
In 2019, Graphic Media Solutions deployed DigitalOcean Droplets to host its public website. Graphic Media Solutions uses DigitalOcean Droplets, an Application Hosting and Computing Services solution, to run the public website and supporting web application processes that deliver customer-facing content. The implementation is visible on the company website, indicating direct provisioning of Droplet compute instances for site hosting.
The deployment architecture is a Droplet based compute tier sized for a small professional services firm, running web server processes and serving static and dynamic site assets. Operational scope covers the company web presence and marketing content, with platform administration conducted through DigitalOcean management interfaces and standard application hosting workflows. Governance and rollout are lightweight, centered on incremental updates and instance level configuration for a 20 employee organization.
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Content Delivery Network | IaaS |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Graphic Media Solutions
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Apps Being Evaluated by Graphic Media Solutions Executives
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