Graybar
34 N. Meramec Ave,
St. Louis, 63105, MO,
United States
St. Louis, 63105, MO,
United States
1 314-573-9340
Distribution
Graybar Technographics
Graybar Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Graybar and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9500 Graybar employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Graybar has purchased the following applications: Conexiom Invoice Automation for AP Automation in 2016, Workday Absence Management for Absence and Leave Management in 2021, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Graybar is running and its propensity to invest more and deepen its relationship with Conexiom , SAP , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Graybar revenues, which have grown to $11.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Graybar intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Graybar Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Conexiom | Legacy | Conexiom Invoice Automation | AP Automation | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, Graybar implemented Conexiom Invoice Automation to automate high-volume invoice processing across its distribution operations. The Conexiom Invoice Automation deployment served as Graybar's AP Automation solution supporting accounts payable workflows within a 9,500 employee, 11,000,000,000 revenue distribution company.
The implementation consolidated three Conexiom solutions, Sales Order Automation, Special Pricing Agreements, and AP Invoice Automation, into a unified document automation strategy. Configuration emphasized structured data extraction from supplier documents, template-free mapping to internal transaction representations, rule-based routing for exception handling, and straight-through processing for routine invoices, with Conexiom Invoice Automation providing the core capture and transformation capabilities.
Operational coverage focused on accounts payable, order management, and pricing governance, where Special Pricing Agreements was used to validate contract pricing during invoice validation and Sales Order Automation supported order-to-cash data consistency. Rollout proceeded in functional phases to isolate order automation, pricing validation, and invoice automation domains, and implemented standardized exception workflows to route discrepancies to AP teams and pricing owners for resolution.
Governance changes centered on establishing centralized exception queues, standardized invoice processing rules, and incremental configuration controls to manage mappings and pricing rules. The deployment positions Conexiom Invoice Automation as the AP Automation backbone that unifies invoice capture, pricing reconciliation, and order management touchpoints inside Graybar's distribution operations.
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ERP Financial | ERP Financial Management |
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2023 | 2024 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2021 | 2021 |
In 2021, Graybar implemented Workday Absence Management to centralize Absence and Leave Management within its Human Resources and Employee Services functions. Workday Absence Management was configured alongside Workday Time and Payroll capabilities to align absence plans, eligibility rules, and time off balances with existing payroll calculations and time capture workflows. The narrative establishes Graybar Workday Absence Management Absence and Leave Management Human Resources relationship and restates the full application name for semantic clarity.
The deployment followed a tenant-level Workday configuration model, with HRIS analysts responsible for configuring absence types, accrual rules, approval workflows, notifications, and security roles consistent with enterprise absence policies. Integrations were implemented inside the Workday suite to coordinate absence records with Time and Payroll modules, and operational ownership resides with HRIS and Employee Services teams who manage ongoing configuration, change control, and entitlement governance. Documentation and role-based access procedures were instituted by the HRIS team to support governance and recurring system maintenance.
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BackGround Screening | HCM |
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2021 | 2021 |
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BackGround Screening | HCM |
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2019 | 2019 |
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Core HR | HCM |
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2007 | 2007 |
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Core HR | HCM |
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2020 | 2021 |
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Employee Experience | HCM |
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2022 | 2022 |
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Learning and Development | HCM |
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2021 | 2021 |
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Payroll | HCM |
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2020 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2021 |
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Time and Attendance | HCM |
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2021 | 2021 |
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Workforce Scheduling | HCM |
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2018 | 2019 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
Graybar implemented LivePerson Conversational Cloud in 2015. The LivePerson Conversational Cloud was deployed as a Chatbots and Conversational AI solution on Graybar's public website to support customer service, sales inquiry triage, and digital engagement.
Configuration emphasizes a cloud-hosted web chat widget and conversational UI, using category-aligned capabilities such as AI intent detection, conversational routing, real-time messaging and agent handoff, and engagement analytics for monitoring sessions. The implementation is centered on the website surface, with operational ownership residing in Graybar's digital channels and customer service teams who manage conversational flows, content rules, and escalation workflows. LivePerson Conversational Cloud functions as the primary Chatbots and Conversational AI layer for online customer interaction on Graybar.com.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2007 | 2007 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transportation Management | SCM |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Application Performance Management | ITSM |
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2007 | 2009 |
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2007 | 2007 |
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Data Replication | PaaS |
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2021 | 2021 |
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Master Data Management | PaaS |
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2020 | 2021 |
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Master Data Management | PaaS |
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2021 | 2021 |
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Operating System (OS) | PaaS |
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2003 | 2003 |
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Operating System (OS) | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Graybar
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Graybar Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Graybar IT executives and key decision makers. This section highlights Graybar's latest recorded technology evaluations, including SAP S/4 HANA for ERP Financial on 2025-08-12 and Microsoft Power Apps for Apps Development on 2025-04-22. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Graybar digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Graybar Technographics
Graybar is a Distribution organization based in United States,
with around 9500 employees and annual revenues of $11.00 billion.
Graybar operates a diverse technology stack with applications such as
Conexiom Invoice Automation, Workday Absence Management and LivePerson Conversational Cloud,
covering areas like AP Automation, Absence and Leave Management and Chatbots and Conversational AI.
Graybar has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Conexiom, Workday and LivePerson.
Graybar recently adopted applications including
SAP S/4 HANA in 2023, Culture Amp in 2022 and Zoominfo Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Graybar’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Graybar’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Graybar technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.