London, W14 8YW,
United Kingdom
Harrods Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Harrods and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4550 Harrods employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Harrods has purchased the following applications: Huawei Cloud for Application Hosting and Computing Services in 2002, About You Cloud CRM for CRM in 2024, SAP IS-Retail for ERP Financial in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Harrods is running and its propensity to invest more and deepen its relationship with Huawei Enterprise , ABOUT YOU , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Harrods revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Harrods intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Huawei Enterprise | Legacy | Huawei Cloud | Application Hosting and Computing Services | IaaS | n/a | 2002 | 2002 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| ABOUT YOU | Legacy | About You Cloud CRM | CRM | CRM | n/a | 2024 | 2024 | In 2024 Harrods implemented About You Cloud CRM as part of its October 2024 launch of an eCommerce platform powered by SCAYLE, the ABOUT YOU Cloud enterprise shop system. The About You Cloud CRM implementation aligns with the Cloud CRM category and was scoped to modernize Harrods global luxury storefront and deliver localized experiences across regions. Configuration relied on About You Cloud CRM customer experience capabilities surfaced through the platform PIM and OMS, with inferred CRM functionality mapped to customer master data, segmentation, lifecycle events, and storefront personalization. Functional modules implemented included customer profile consolidation, order and returns orchestration tied to the OMS, and product information driven personalization using the PIM. The deployment was executed on the SCAYLE ABOUT YOU Cloud enterprise shop system stack and integrated native PIM and OMS capabilities rather than a stand alone CRM connector. Operational coverage targeted Harrods eCommerce, digital merchandising, customer service, and regional marketing teams supporting the global storefront, with rollout workstreams aligned to regional localization requirements. Delivery was completed in seven months with a phased rollout to enable localized experiences and configure regional catalog and customer view rules. Governance centered on a centralized commerce program office for configuration control and cross functional change management, with delivery focused on aligning customer management workflows to the platform driven data models. The About You Cloud CRM implementation provided Harrods with platform centric customer management embedded in its SCAYLE enterprise shop system to support modernization of the global luxury storefront. |
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP IS-Retail | ERP Financial | ERP Financial Management | Rocket Consulting | 2018 | 2019 | In 2018, Harrods implemented SAP IS-Retail as an ERP Financial deployment to modernize merchandise planning, inventory and warehouse processes across its UK store network and omnichannel operations. The engagement was delivered with Rocket Consulting as the system integrator and focused on aligning retail merchandise workflows and inventory controls with SAP IS-Retail capabilities. Configuration centered on merchandise planning and replenishment workflows, with inferred use of MPR and Warehouse Management WM capabilities to support demand planning, automated replenishment and stock allocation. Point of sale integration was implemented to synchronize sales data into SAP IS-Retail, enabling improved inventory visibility and more accurate planning across channels. Integrations were scoped to connect POS streams and warehouse execution processes into the SAP IS-Retail ledgers and inventory tables, and to feed planning engines used for replenishment and allocation. The technical architecture emphasized operational synchronization between store-level sales capture, central inventory records and the ERP Financial posting layer provided by SAP IS-Retail. Governance and rollout were structured to centralize merchandise planning policies and standardize replenishment processes across UK stores and omnichannel fulfillment, informed by implementation partner documentation and partner case studies. Outcomes documented by the project include improved inventory visibility and planning efficiency achieved through the SAP IS-Retail implementation. | |
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Payment Processing | ERP Financial Management |
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2024 | 2024 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Point Of Sale | ERP Services and Operations |
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2024 | 2024 |
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