Hastings Direct
conquest house, 34 Collington Ave,
Bexhill-on-Sea, TN39 3LW,
United Kingdom
Bexhill-on-Sea, TN39 3LW,
United Kingdom
44 33 3321-9801
Insurance
Hastings Direct Technographics
Hastings Direct Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hastings Direct and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3400 Hastings Direct employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hastings Direct has purchased the following applications: Aptitude IFRS 17 for ERP Financial in 2019, Workday HCM for Core HR in 2018, Guidewire Canvas for Insurance Claims Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hastings Direct is running and its propensity to invest more and deepen its relationship with Aptitude Software , Workday , Nice Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hastings Direct revenues, which have grown to $904.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hastings Direct intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hastings Direct Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Aptitude Software | Legacy | Aptitude IFRS 17 | ERP Financial | ERP Financial Management | n/a | 2019 | 2019 |
In 2019 Hastings Direct implemented Aptitude IFRS 17 for the Apps Category. The deployment targeted the Group Financial Reporting function and the UK Group consolidated reporting chain, with explicit responsibility for quarterly IFRS consolidated packs, support for the UK Group Solvency II submission to parent company Sampo, quarterly investment and ratings reporting packs, and production of statutory financial statements for the Group’s UK subsidiaries.
Aptitude IFRS 17 was configured to support insurer-specific accounting workflows typical of IFRS 17 implementations, including measurement and reporting pipelines, contract valuation orchestration, and generation of consolidated reporting packs and disclosures. Configuration work emphasized repeatable pack assembly, reconciliation schedules, and templates to support peer review and yearend audit processes.
Operational coverage centered on the Group Financial Reporting team based in Bexhill, with the solution positioned to support interactions with Investor Relations, Group Tax, Audit Committees, and Risk reporting owners. The implementation narrative notes reliance on financial modelling systems and reporting packages within the finance function, and the Aptitude IFRS 17 deployment was structured to accept inputs from those modelling and reporting workflows.
Governance and process changes accompanying the Aptitude IFRS 17 deployment included formal peer review of reconciliations and schedules, preparation of technical accounting memos for senior stakeholders, weekly technical intelligence reporting on IASB and regulatory developments, and procedures to streamline external audit and yearend reporting to the parent company.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2018 | 2018 |
In 2018 Hastings Direct implemented Workday HCM as its Core HR platform. The deployment covered 3500 staff and established one of the first Workday UK payroll deployments among UK companies, positioning Workday HCM to support core HR and payroll functions across the organisation.
The implementation included core functional modules for Absence management, Time Tracking, Benefits, Talent and Performance, Recruitment, and Advanced Compensation. Hastings Direct configured dynamic dashboards and real-time reporting within Workday HCM to enable business leaders to access self-service people data and to respond quickly to ad hoc reporting requests.
Operational coverage extended across HR, business leadership and executive reporting, with Workday UK payroll operated inside the platform and people reporting used to produce management information and Board content. The deployment also supported rapid operational changes, notably mobilising employee tracking to support the Covid-19 business continuity response.
Governance and delivery were managed through an internal team reporting into the Group HRD, with a dedicated HR Systems and Reporting Manager acting as functional and technical system lead alongside a team of three functional analysts. The program used Phase X projects and a six monthly Workday upgrade cycle to add features and functionality based on user requirements, and communications were coordinated with an executive sponsor and champions to support change management.
Workday HCM was embedded as the organisation's Core HR system to centralise people data and reporting, deliver self-service workflows for managers and employees, and provide executive level visibility through Board reporting and dynamic dashboards.
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Workforce Management | HCM |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Guidewire | Legacy | Guidewire Canvas | Insurance Claims Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Hastings Direct implemented Guidewire Canvas as its Insurance Claims Management platform for its claims organization. The deployment targeted centralization of claims workflows and user interfaces by adopting Guidewire Canvas to support claim intake and adjudication, and to provide a unified canvas for claims handlers and business rule orchestration.
Configuration work emphasized modular claims capabilities typical of Insurance Claims Management systems, including configurable intake forms, workflow-driven triage and adjudication pipelines, and rule-based decisioning. Guidewire Canvas was configured to expose customizable UI components and business process flows so claims handling, exceptions and task orchestration could be adapted to insurer-specific processes.
The implementation was supported by in-house automation and integration capabilities. Hastings Direct personnel with Power Platform and API experience provisioned connectors and HTTP based integrations, and applied Power Automate and Azure Function patterns to orchestrate data exchange between Guidewire Canvas and adjacent systems. Operational coverage focused on the United Kingdom claims organization and adjacent customer service and compliance functions.
Governance and controls were layered over the Canvas rollout, leveraging Hastings Direct second line assurance practices for monitoring and end-to-end process mapping. The program incorporated monitoring plans, audit controls and environment provisioning practices aligned with existing assurance and compliance monitoring responsibilities to manage regulatory and operational risk.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2018 | 2018 |
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Call Center | CRM |
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2018 | 2018 |
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Call Tracking and Recording | CRM |
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2018 | 2018 |
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CRM | CRM |
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2019 | 2020 |
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CRM | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management | PaaS |
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2019 | 2019 |
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Test Automation Platform | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Hastings Direct
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Hastings Direct Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hastings Direct IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hastings Direct digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Hastings Direct Technographics
Hastings Direct is a Insurance organization based in United Kingdom,
with around 3400 employees and annual revenues of $904.0 million.
Hastings Direct operates a diverse technology stack with applications such as
Aptitude IFRS 17, Workday HCM and Guidewire Canvas,
covering areas like ERP Financial, Core HR and Insurance Claims Management.
Hastings Direct has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Aptitude Software, Workday and Guidewire.
Hastings Direct recently adopted applications including
Guidewire Canvas in 2021, Ruby Live Chat in 2021 and Concrete CMS in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hastings Direct’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hastings Direct’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hastings Direct technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.