HCR ManorCare
333 N. Summit St.,
Toledo, 43604, OH,
United States
Toledo, 43604, OH,
United States
1 419-252-5500
Healthcare
HCR ManorCare Technographics
HCR ManorCare Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HCR ManorCare and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 55000 HCR ManorCare employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HCR ManorCare has purchased the following applications: Basware AP Automation for AP Automation in 2017, UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2010, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HCR ManorCare is running and its propensity to invest more and deepen its relationship with BasWare , UKG , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HCR ManorCare revenues, which have grown to $5.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HCR ManorCare intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCR ManorCare Tech Stack and Enterprise Applications
HCR ManorCare ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BasWare | Legacy | Basware AP Automation | AP Automation | ERP | n/a | 2017 | 2017 |
In 2017, HCR ManorCare deployed Basware AP Automation, an AP Automation solution, to address high manual costs and error rates in accounts payable. Prior to deployment 32 clerks were creating data machine tapes for batch invoice processing, three months of invoices accumulated in boxes in the AP department, three days a week were spent keying invoices, one day was set aside for document preparation and another for filing.
The implementation emphasized e-Invoicing and configurable processing flows within Basware AP Automation, enabling multiple exit points to automate information that had previously been hand keyed. Configuration focused on handling the unique aspects of medical invoices and claims processing, accommodating varied provider formats so the system could standardize capture and validation across inconsistent input structures.
Project timing and operational scope were explicit, with a three month design phase followed by a six month rollout to 2,000 users concentrated in the accounts payable organization. Operational coverage centered on invoice capture, automated data entry, exception handling and claims-oriented processing workflows, reducing reliance on manual tape creation and batch keying.
Governance required executive education on e-invoicing capabilities, and flexibility and configurability were decisive selection criteria during vendor evaluation. The first Basware AP Automation project was deemed a success because it significantly reduced labor while increasing quality and service, and it addressed persistent issues including duplicate payments, late payments and payment errors.
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HCR ManorCare HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2010 | 2010 |
In 2010, HCR ManorCare implemented UKG Workforce Central (ex Kronos Workforce Central) as its enterprise Workforce Management platform within the Administrative Business Systems group of the Information Systems department. The deployment targeted core HR, Payroll, and Finance business functions supporting a workforce of approximately 55,000 employees in the United States, positioning UKG Workforce Central as the primary Workforce Management system for timekeeping and scheduling operations.
The implementation program included multiple version upgrades and module rollouts, with documented technical leadership for the Kronos 3.4 to 5.2 upgrade and project management responsibility for the Kronos 6.0 upgrade. The program also oversaw the Kronos 6.1 upgrade and a technical lead role for the Kronos Advanced Scheduling Implementation, and evaluated accruals and absence workflows through a Proof of Concept on Kronos Accruals and PeopleSoft Absence Management.
Integrations were coordinated with the existing PeopleSoft HR and Payroll environment, with explicit testing of interoperability between Kronos accruals and PeopleSoft absence management suites. Related administrative systems were managed in parallel, including Travel Xpense Extensity and Riskmaster X r5 upgrades, reflecting an integrated systems approach across HR, payroll, and finance tooling within the Administrative Business Systems portfolio.
Governance and delivery were driven by combined technical and project management ownership inside Information Systems, with the implementation lead serving as the primary technical resource and project manager for multiple upgrades and module deployments. Rollout emphasis was on staged version upgrades, module configuration for scheduling and accruals, and coordinated integration testing with PeopleSoft to operationalize Workforce Management processes.
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Workforce Scheduling | HCM |
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2010 | 2010 |
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HCR ManorCare Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, HCR ManorCare deployed DocuSign eSignature as a Digital Signing capability on its public website. The implementation embeds DocuSign eSignature into web-facing document workflows to enable online signature capture and validation for forms and agreements published through the site, with envelope templates and signature fields configured to support electronic execution at the point of access.
The technical approach emphasized web integration and front-end signing flows, leveraging DocuSign eSignature functionality such as audit trails, tamper-evident seals, and configurable identity validation to meet healthcare-specific auditability needs. Operational scope is the corporate website, supporting online document execution for external stakeholders and patient-facing touchpoints, and governance workstreams focused on authentication policies and records retention were applied to align the Digital Signing capability with healthcare compliance requirements. Integrations beyond the website channel were not specified in the source.
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HCR ManorCare CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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HCR ManorCare TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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HCR ManorCare IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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HCR ManorCare CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at HCR ManorCare
| First Name | Last Name | Title | Function | Department | Phone | |
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Regional Director of Operations | Director | Finance | |
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Chief Information Officer | CXO | IT | |
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Manager of HRIS and Workforce Analytics | Manager | HR | |
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Director, Workforce Utilization | Director | HR | |
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Vice President & Controller | VP | Finance | |
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Human Resources Director | Director | HR | |
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Apps Being Evaluated by HCR ManorCare Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from HCR ManorCare IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the HCR ManorCare digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD HCR ManorCare Technographics
HCR ManorCare is a Healthcare organization based in United States,
with around 55000 employees and annual revenues of $5.00 billion.
HCR ManorCare operates a diverse technology stack with applications such as
Basware AP Automation, UKG Workforce Central (ex Kronos Workforce Central) and DocuSign eSignature,
covering areas like AP Automation, Workforce Management and Digital Signing.
HCR ManorCare has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as BasWare, UKG and DocuSign.
HCR ManorCare recently adopted applications including
DocuSign eSignature in 2021, Salesforce Marketing Cloud in 2020 and Salesforce Pardot in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of HCR ManorCare’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates HCR ManorCare’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete HCR ManorCare technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.