Heathrow
Compass Centre, Nelson Rd,
Hounslow, TW6 2GW,
United Kingdom
Hounslow, TW6 2GW,
United Kingdom
44 34 4335-1801
Transportation
Heathrow Technographics
Heathrow Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Heathrow and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 90000 Heathrow employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Heathrow has purchased the following applications: IBS iAirport for Airport Management in 2005, Oracle Analytics Cloud for Analytics and BI in 2019, Oracle Integration Cloud Service for API Management, iPaaS (Integration Platform as a Service) in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Heathrow is running and its propensity to invest more and deepen its relationship with IBS Software Services , Oracle , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Heathrow revenues, which have grown to $4.76 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Heathrow intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Heathrow Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| IBS Software Services | Legacy | IBS iAirport | Airport Management | ERP Services and Operations | n/a | 2005 | 2005 | In 2005, Heathrow implemented IBS iAirport to provide Airport Management capabilities supporting airport operations and real time flight and resource tracking. The deployment targeted AODB and A-CDM aligned functionality delivered through IBS product modules and subsequent Avient product deliveries, positioning IBS iAirport as the operational control backbone for turnaround visibility. Module configuration emphasized core AODB services, A-CDM workflows, turnaround management, flight status consolidation, and resource tracking for gates and ground handling. Functional capabilities included scheduled flight data management, turnaround event orchestration, operational control desk workflows, and resource assignment logic consistent with Airport Management best practices. The implementation supported Heathrow operational control and turnaround management across terminals and airside operations, reinforcing flight and resource tracking used by operations and ground handling teams. IBS via its Avient acquisition and historical contracts with BAA provided the product deliveries that enabled these modules, and rollout activities focused on aligning operational procedures and A-CDM workflows with the new IBS iAirport system. | |
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Education ERP | ERP Services and Operations |
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2019 | 2019 |
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Enterprise Asset Management | ERP Services and Operations |
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2012 | 2012 |
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Enterprise Asset Management | ERP Services and Operations |
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2013 | 2014 |
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Membership Management | ERP Services and Operations |
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2017 | 2017 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Analytics Cloud | Analytics and BI | Analytics and BI | n/a | 2019 | 2019 | ||
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Analytics and BI | Analytics and BI |
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2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Integration Cloud Service | API Management, iPaaS (Integration Platform as a Service) | PaaS | n/a | 2019 | 2021 | ||
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Apps Development | PaaS |
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2019 | 2019 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2014 | 2014 |
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Master Data Management | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Benefits Administration | HCM |
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2019 | 2019 |
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Compensation Management | HCM |
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2019 | 2019 |
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Core HR | HCM |
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2019 | 2019 |
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Environment, Health and Safety (EHS) | HCM |
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2022 | 2023 |
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Payroll | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2019 | 2020 |
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Recruiting, Applicant Tracking System, Candidate Relationship Management | HCM |
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2019 | 2019 |
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Talent Assessment | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2006 | 2007 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Chatbots and Conversational AI | AI-Powered Application |
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2024 | 2024 |
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Chatbots and Conversational AI | AI-Powered Application |
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2025 | 2025 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Contract Lifecycle Management | Content Management |
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2014 | 2014 |
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Digital Asset Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Document Management | Content Management |
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2016 | 2016 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Critical Event Management | TRM |
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2014 | 2014 |
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Treasury Management | TRM |
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2017 | 2017 |
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Treasury Management | TRM |
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2010 | 2010 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Customer Analytics | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2025 | 2025 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2025 | 2025 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Listing Management | CRM |
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2021 | 2022 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2025 | 2025 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Data Loss Prevention | CyberSecurity |
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2016 | 2017 |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Identity and Access Management (IAM) | CyberSecurity |
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2018 | 2018 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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eCommerce | eCommerce |
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2025 | 2025 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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EPM | EPM |
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2019 | 2019 |
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Financial Consolidation and Close | EPM |
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2016 | 2016 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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ERP Financial | ERP Financial Management |
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2019 | 2019 |
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Payment Processing | ERP Financial Management |
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2018 | 2019 |
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Subscription and Recurring Billing | ERP Financial Management |
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2019 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Procurement | Procurement |
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2019 | 2019 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Project Portfolio Management | PPM |
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2003 | 2008 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Video Surveillance System | Physical Security |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Heathrow
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Heathrow Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Heathrow Technographics
Heathrow is a Transportation organization based in United Kingdom,
with around 90000 employees and annual revenues of $4.76 billion.
Heathrow operates a diverse technology stack with applications such as
IBS iAirport, Oracle Analytics Cloud and Oracle Integration Cloud Service,
covering areas like Airport Management, Analytics and BI and API Management, iPaaS (Integration Platform as a Service).
Heathrow has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IBS Software Services and Oracle.
Heathrow recently adopted applications including
Salesforce Agentforce Service Agent in 2025, Salesforce Service Cloud in 2025 and Salesforce Customer 360 in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Heathrow’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Heathrow’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Heathrow technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.