Heathrow
Compass Centre, Nelson Rd,
Hounslow, TW6 2GW,
United Kingdom
Hounslow, TW6 2GW,
United Kingdom
44 34 4335-1801
Transportation
Heathrow Technographics
Heathrow Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Heathrow and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 90000 Heathrow employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Heathrow has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2019, Oracle Cloud HCM Benefits for Benefits Administration in 2019, IBS iAirport for Airport Management in 2005 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Heathrow is running and its propensity to invest more and deepen its relationship with Oracle , ACOM Solutions , Safe365 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Heathrow revenues, which have grown to $4.76 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Heathrow intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Heathrow Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2019 | 2019 |
In 2019 Heathrow launched Project Magenta to replace Oracle E-Business Suite and standardize its back office, selecting Oracle Cloud ERP as the ERP Financial platform alongside Oracle Fusion Cloud HCM to support recovery and future expansion. The program targeted finance and HR harmonization to free colleagues to focus on passenger service and to provide a modern foundation for planned airport growth.
The implementation centered on core finance and procurement capabilities, including general ledger, accounts payable, accounts receivable, procurement, and Oracle Billing and Revenue Management to manage multi million pound B2B airline billing and new usage based billing models. Oracle Fusion Cloud HCM was implemented in tandem to standardize hiring, performance and compensation workflows, and the project emphasized a vanilla configuration with minimal customizations to promote maintainability and automation of repetitive tasks.
Deployment used a cloud native Oracle Fusion architecture, with Oracle Integration Cloud providing the integration layer that unites Oracle Cloud ERP with Heathrow's wider digital estate and existing operational systems. This architecture established a unified cloud application platform and shared data model between ERP Financial and HCM modules, enabling automated end to end workflows across hiring, procurement, billing and revenue processes.
Governance and rollout shifted during the pandemic, with the program paused and later resumed under a virtual delivery model that formed a single Magenta team composed of Heathrow, Oracle and Capgemini. Remote collaboration and restructured decision making increased autonomy, accelerated task delivery, and led to an October 2021 go live for Oracle Cloud ERP supported by iterative virtual project management.
Following implementation Heathrow achieved a standardized set of HR and Finance processes, a consistent user experience, and broader access to accurate real time data for non operational teams and business stakeholders. Oracle Cloud ERP together with Oracle Billing and Revenue Management now supports B2B revenue flows with airlines, streamlines procurement and accounting, and positions the airport to scale operations as passenger traffic recovers.
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Payment Processing | ERP Financial Management |
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2018 | 2019 |
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Subscription and Recurring Billing | ERP Financial Management |
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2019 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite Benefits | Oracle Cloud HCM Benefits | Benefits Administration | HCM | n/a | 2019 | 2019 |
In 2019, Heathrow implemented Oracle Cloud HCM Benefits. The deployment replaced Oracle E-Business Suite Benefits and positioned Oracle Cloud HCM Benefits as the airport's Benefits Administration platform to support payroll, benefits, pension, and compensation business functions.
Implementation focused on configuring core benefits administration capabilities, establishing payroll interfacing and pension process support, and executing end-to-end testing and deployment activities. Oracle Cloud HCM Benefits was configured to validate enrollment workflows, eligibility rules, and compensation adjustment processes consistent with standard Benefits Administration functionality.
Operational coverage included Heathrow HR, payroll, and pensions teams, with subject matter experts bridging project activity and business as usual operations. Integrations emphasized connecting payroll and pension processes to the Oracle Cloud HCM Benefits environment while transitioning BAU teams to the new software and streamlined ways of working.
Governance and rollout were driven by SME ownership for testing, deployment, and handover, with subject matter expert support provided from September 2019 to March 2022 to coordinate testing sign-off and process standardization between project and HR operations.
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Compensation Management | HCM |
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2019 | 2019 |
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Core HR | HCM |
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2019 | 2019 |
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Environment, Health and Safety (EHS) | HCM |
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2022 | 2023 |
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Payroll | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2019 | 2020 |
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Recruiting, Applicant Tracking System, Candidate Relationship Management | HCM |
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2019 | 2019 |
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Talent Assessment | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2006 | 2007 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBS Software Services | Legacy | IBS iAirport | Airport Management | ERP Services and Operations | n/a | 2005 | 2005 |
In 2005, Heathrow implemented IBS iAirport to provide Airport Management capabilities supporting airport operations and real time flight and resource tracking. The deployment targeted AODB and A-CDM aligned functionality delivered through IBS product modules and subsequent Avient product deliveries, positioning IBS iAirport as the operational control backbone for turnaround visibility.
Module configuration emphasized core AODB services, A-CDM workflows, turnaround management, flight status consolidation, and resource tracking for gates and ground handling. Functional capabilities included scheduled flight data management, turnaround event orchestration, operational control desk workflows, and resource assignment logic consistent with Airport Management best practices.
The implementation supported Heathrow operational control and turnaround management across terminals and airside operations, reinforcing flight and resource tracking used by operations and ground handling teams. IBS via its Avient acquisition and historical contracts with BAA provided the product deliveries that enabled these modules, and rollout activities focused on aligning operational procedures and A-CDM workflows with the new IBS iAirport system.
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Education ERP | ERP Services and Operations |
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2019 | 2019 |
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Enterprise Asset Management | ERP Services and Operations |
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2012 | 2012 |
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Enterprise Asset Management | ERP Services and Operations |
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2013 | 2014 |
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Membership Management | ERP Services and Operations |
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2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2024 | 2024 |
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Chatbots and Conversational AI | AI-Powered Application |
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2025 | 2025 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2024 | 2024 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2014 | 2014 |
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Digital Asset Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Document Management | Content Management |
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2016 | 2016 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2025 | 2025 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2025 | 2025 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Listing Management | CRM |
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2021 | 2022 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2025 | 2025 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2019 | 2019 |
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Financial Consolidation and Close | EPM |
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2016 | 2016 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2003 | 2008 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Critical Event Management | TRM |
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2014 | 2014 |
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Treasury Management | TRM |
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2017 | 2017 |
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Treasury Management | TRM |
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2010 | 2010 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2019 | 2021 |
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Apps Development | PaaS |
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2019 | 2019 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2014 | 2014 |
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Master Data Management | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Loss Prevention | CyberSecurity |
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2016 | 2017 |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Identity and Access Management (IAM) | CyberSecurity |
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2018 | 2018 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Surveillance System | Physical Security |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Heathrow
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Heathrow Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Heathrow IT executives and key decision makers. This section highlights Heathrow's latest recorded technology evaluations, including IBM Maximo for Enterprise Asset Management on 2026-01-29, Trimble TruckMate for Transportation Management on 2025-06-05, and Oracle Cloud EPM for EPM on 2025-05-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Heathrow digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Heathrow Technographics
Heathrow is a Transportation organization based in United Kingdom,
with around 90000 employees and annual revenues of $4.76 billion.
Heathrow operates a diverse technology stack with applications such as
Oracle Cloud ERP, Oracle Cloud HCM Benefits and IBS iAirport,
covering areas like ERP Financial, Benefits Administration and Airport Management.
Heathrow has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and IBS Software Services.
Heathrow recently adopted applications including
Salesforce Agentforce Service Agent in 2025, Salesforce Commerce Cloud in 2025 and Salesforce Service Cloud in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Heathrow’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Heathrow’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Heathrow technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.