Herman Miller
PO Box 302,855 East Main Ave,
Zeeland, 49464-0302, MI,
United States
Zeeland, 49464-0302, MI,
United States
1 888-443-4357
Manufacturing
Herman Miller Technographics
Herman Miller Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Herman Miller and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10200 Herman Miller employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Herman Miller has purchased the following applications: SAP Concur Expense for Expense Management in 2000, Journyx Acumen LeaveVIEW for Absence and Leave Management, Time and Attendance in 2008, Drift AI Chatbot for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Herman Miller is running and its propensity to invest more and deepen its relationship with SAP , Journyx , Sterling Talent Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Herman Miller revenues, which have grown to $3.63 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Herman Miller intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Herman Miller Tech Stack and Enterprise Applications
Herman Miller ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2000 | 2000 |
In 2000, Herman Miller implemented SAP Concur Expense for Expense Management. The deployment established SAP Concur Expense as the company's managed expense reporting tool, serving approximately 2,000 active users and generating over 24,000 expense reports annually. The implementation scope centered on corporate travel and employee reimbursement workflows.
Configuration emphasized core expense reporting, electronic receipt capture, and automated approval workflows aligned with corporate expense policy. The deployment leveraged SAP Concur Expense capabilities for policy enforcement, expense type mapping and role-based approval routing to standardize submissions and approvals. Expense report auditing and exception handling were configured to support finance review processes.
Operational coverage included finance, travel management, and accounts payable functions, with users submitting reports for reimbursement and accounting reconciliation. The solution supported standardized expense categories, per diem and mileage workflows consistent with Expense Management best practices. Reporting and exportable transaction data fed downstream accounting and reconciliation processes within Herman Miller.
Governance focused on centralized policy controls, staged approval hierarchies and periodic compliance reviews to maintain submission standards. Ongoing administration was staffed within finance operations to manage policy changes, user provisioning and audit responses for SAP Concur Expense.
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Herman Miller HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Journyx | Legacy | Journyx Acumen LeaveVIEW | Absence and Leave Management, Time and Attendance | HCM | n/a | 2008 | 2008 |
In 2008 Herman Miller implemented Journyx Acumen LeaveVIEW. The deployment addressed enterprise time tracking and leave management across manufacturing and corporate sites, aligned to Absence and Leave Management,Time and Attendance and supporting HR and payroll functions.
Journyx Acumen LeaveVIEW was configured to capture time and leave events, consolidate timesheet entries, and provide absence administration workflows including employee leave requests, manager approvals, and accrual tracking. Configuration emphasized timesheet reconciliation and reporting to surface discrepancies and support accurate payroll processing.
Operational coverage included shop floor and corporate locations, centralizing time collection and absence records for payroll and human resources teams. Governance focused on standardizing time entry and absence recording processes during rollout, and the referenced customer story notes improved payroll accuracy as an explicit outcome.
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BackGround Screening | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2002 | 2002 |
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Workforce Management | HCM |
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2002 | 2002 |
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Herman Miller AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Herman Miller implemented Drift AI Chatbot on its public website. The deployment uses Drift AI Chatbot as the Chatbots and Conversational AI layer to engage visitors, capture interest, and support digital customer interactions across the corporate website.
The implementation leverages core conversational modules common to Chatbots and Conversational AI, including conversational lead capture and guided qualification flows, intent detection, and scripted playbooks to steer product and purchasing inquiries. Proactive messaging and a centralized conversational knowledge base are used to surface contextual responses tied to specific web pages, while automated routing directs qualifying conversations toward sales or support channels.
Operational ownership is aligned with web operations and digital marketing, with governance centered on conversation script management, routing rules, and analytics instrumentation for continuous tuning. Drift AI Chatbot is embedded in Herman Miller web pages to provide session-based interactions that support marketing, commerce, and customer engagement workflows on the site.
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Herman Miller Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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Herman Miller Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2018 | 2018 |
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Content Management | Content Management |
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2019 | 2019 |
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Digital Asset Management | Content Management |
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2018 | 2018 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Herman Miller eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2017 | 2017 |
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Herman Miller CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Herman Miller ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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Herman Miller PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Herman Miller Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2007 | 2007 |
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Sourcing | Procurement |
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2007 | 2007 |
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Herman Miller TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Herman Miller PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2012 | 2012 |
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Herman Miller IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Single Sign-On (SSO) | IaaS |
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2013 | 2013 |
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Herman Miller CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Herman Miller
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President of IT Strategy and Innovation | VP | IT | |
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Chief Information Officer | CXO | IT | |
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Vice President, North American IT Applications Development | VP | IT | |
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Director of Information Management | Director | IT | |
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CFO | CXO | Finance | |
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Director Finance | Director | Finance | |
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Purchasing Manager | Manager | Procurement | |
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Category Procurement Manager | Manager | Procurement | |
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Director of Accounting and Reporting | Director | Finance | |
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Controller | Director | Finance | |
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Vice President, Global Supply Management | VP | Supply Chain | |
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Director of Strategic Sourcing and Supply Chain Systems | Director | Procurement | |
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Vice President of Global Logistics and Supply Chain | VP | Supply Chain | |
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Indirect Procurement Category Manager | Manager | Procurement | |
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SVP HR | VP | HR | |
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VP Global IT | VP | IT | |
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EVP CHRO | CXO | HR | |
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Director of HR | Director | HR | |
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Director of Operations | Director | Finance | |
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Director, Global Customer Experience | Director | Customer Service | |
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Director, Customer & Experience Marketing | Director | Customer Service | |
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Chief Marketing Officer | CXO | Marketing | |
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Customer Engagement Manager | Manager | Customer Service | |
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Human Resources Director | Director | HR | |
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Chief People Officer | CXO | HR | |
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Senior Human Resources Business Partner | Manager | HR | |
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General Manager | Manager | Finance | |
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Apps Being Evaluated by Herman Miller Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Herman Miller IT executives and key decision makers. This section highlights Herman Miller's latest recorded technology evaluations, including IBM Maximo for Enterprise Asset Management on 2025-02-20 and Infor Baan ERP for Manufacturing ERP on 2024-06-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Herman Miller digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-02-20 | Herman Miller | Evaluated | IBM | IBM Maximo | Enterprise Asset Management | ERP Services and Operations |
| 2024-06-13 | Herman Miller | Evaluated | Infor | Infor Baan ERP | Manufacturing ERP | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Herman Miller Technographics
Herman Miller is a Manufacturing organization based in United States,
with around 10200 employees and annual revenues of $3.63 billion.
Herman Miller operates a diverse technology stack with applications such as
SAP Concur Expense, Journyx Acumen LeaveVIEW and Drift AI Chatbot,
covering areas like Expense Management, Absence and Leave Management, Time and Attendance and Chatbots and Conversational AI.
Herman Miller has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Journyx and Drift.
Herman Miller recently adopted applications including
DocuSign eSignature in 2021, LexisNexis ThreatMetrix in 2021 and Marigold Emma Email in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Herman Miller’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Herman Miller’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Herman Miller technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.