Hi3G Denmark ApS
Hi3G Denmark ApS Technographics
Hi3G Denmark ApS Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hi3G Denmark ApS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 835 Hi3G Denmark ApS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hi3G Denmark ApS has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2016, Pitney Bowes Portrait Dialogue for Customer Engagement in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hi3G Denmark ApS is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , Pitney Bowes or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hi3G Denmark ApS revenues, which have grown to $325.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hi3G Denmark ApS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hi3G Denmark ApS Tech Stack and Enterprise Applications
Hi3G Denmark ApS AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Hi3G Denmark ApS deployed Zendesk Chat on its public website to enable real time customer conversations. Zendesk Chat serves the Chatbots and Conversational AI category as a web embedded channel for customer engagement and initial triage of service inquiries.
Configuration emphasized front line customer service and digital engagement teams, with agents handling sessions through the Zendesk Chat agent interface and web console workflows. Functional capabilities implemented include live chat routing, canned responses and macros, chat transcripts for record and handoff, and lightweight conversational automation to surface suggested replies to agents. Governance focused on chat handling workflows, agent shift coverage, and transcript retention policies aligned with existing support processes, with deployment scoped to the company website as the primary inbound channel.
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Hi3G Denmark ApS Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Hi3G Denmark ApS implemented Microsoft 365 as its Collaboration platform, a deployment that is observable through artifacts on the company's public website. The Microsoft 365 tenant was positioned to provide cloud-hosted email, productivity applications, and team collaboration services to employees across its Denmark operations, centralizing core collaboration tooling to support workplace communication and document workflows.
Configuration appears to have included central tenant provisioning, license management, mail and calendaring services, document libraries and intranet capabilities, and real-time communication features consistent with Microsoft 365 Collaboration functionality. Operational coverage aligned with IT, commercial, and customer service functions to standardize content sharing and team coordination, and public evidence indicates Microsoft 365 was embedded into both internal collaboration and customer-facing content processes on the 3.dk site.
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Hi3G Denmark ApS CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pitney Bowes | Legacy | Pitney Bowes Portrait Dialogue | Customer Engagement | CRM | n/a | 2016 | 2016 |
In 2016 Hi3G Denmark ApS implemented Pitney Bowes Portrait Dialogue as their dialog marketing platform. The system was up and running in two weeks and is actively used across CRM and Content departments to run customer panels and campaign workflows.
Pitney Bowes Portrait Dialogue, deployed as a Customer Engagement application, was configured with questionnaire and reporting modules, customer panel management, e-newsletter delivery, and campaign targeting capabilities. 3Denmark used Portrait Dialogue to establish a Customer Loyalty Program structured around four Customer Panels, covering cellular and ISP customers in both consumer and business segments.
Operational usage spans Customer Retention, Marketing, CRM, Content, and HR functions. Customer Retention staff use the questionnaire and reporting module during proactive retention calls and for weekly customer satisfaction surveys sent to customers who called customer service the week before. Marketing leverages Portrait Dialogue for e-newsletters and delivering relevant offers to existing and potential customers, while HR runs annual employee satisfaction surveys and certification and training assessments through the platform.
Rollout and governance reflected a panel driven listening model, with workflow orchestration focused on feeding loyalty and retention processes and providing reporting to support agent scripts and weekly survey cadences. The implementation timeline and ongoing cross department adoption indicate rapid provisioning and operational embedding of Pitney Bowes Portrait Dialogue within Hi3G Denmark ApS.
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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Hi3G Denmark ApS ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Hi3G Denmark ApS PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Hi3G Denmark ApS IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Hi3G Denmark ApS
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Hi3G Denmark ApS Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hi3G Denmark ApS IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hi3G Denmark ApS digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Hi3G Denmark ApS Technographics
Hi3G Denmark ApS is a Communications organization based in Denmark,
with around 835 employees and annual revenues of $325.0 million.
Hi3G Denmark ApS operates a diverse technology stack with applications such as
Zendesk Chat, Microsoft 365 and Pitney Bowes Portrait Dialogue,
covering areas like Chatbots and Conversational AI, Collaboration and Customer Engagement.
Hi3G Denmark ApS has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Microsoft and Pitney Bowes.
Hi3G Denmark ApS recently adopted applications including
Formstack Forms in 2020, Salesforce Marketing Cloud in 2020 and Tealium IQ Tag Management in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hi3G Denmark ApS’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hi3G Denmark ApS’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hi3G Denmark ApS technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.