Hines
845 Texas Avenue Suite 3300,
Houston, 77002, TX,
United States
Houston, 77002, TX,
United States
1 713-621-8000
Construction and Real Estate
Hines Technographics
Hines Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Hines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hines has purchased the following applications: Coupa Invoice for AP Automation in 2018, Workday Absence Management for Absence and Leave Management in 2011, Accruent EMS for Facility Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hines is running and its propensity to invest more and deepen its relationship with Coupa Software , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hines revenues, which have grown to $1.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hines Tech Stack and Enterprise Applications
Hines ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coupa Software | Legacy | Coupa Invoice | AP Automation | ERP | n/a | 2018 | 2018 |
In 2018, Hines implemented Coupa Invoice as its AP Automation tool to centralize invoice approval and supplier billing workflows for facilities and office operations across three East Palo Alto buildings and additional sites in Cupertino and Santa Cruz. The deployment targeted accounts payable activity directly tied to on-site vendor management and facilities service coordination, aligning Coupa Invoice with Hines operational responsibilities for vendor quality assurance and site inspections.
Coupa Invoice was configured to support invoice capture, automated routing for approval, and PO matching and PO balance monitoring, which supported ordering of office supplies and routine vendor payments. The implementation included vendor onboarding and supplier invoicing controls consistent with Hines standard operating procedures, and routine invoice approving by Office managers, Executive Administrators, Space Admin teams, and Facility Managers.
Operational integrations and handoffs included process-level coordination with SAP Concur for expense report processing, and Coupa Invoice was used in tandem with facility trouble ticket workflows that require research, photo documentation, and physical inspection. The system supported coordination of outside vendor service requests and troubleshooting, facilitating communication between on-site vendors and the Facility Manager across the covered sites.
Governance and workflow changes focused on embedding Hines client standard operating procedures into invoice approval chains, formalizing vendor onboarding steps, and linking invoice controls to facility access approvals and emergency preparedness activities. Approval responsibility was distributed to Office managers and Executive Administrators, and Coupa Invoice served as the central AP Automation ledger for vendor billing and PO monitoring within those governance processes.
Hines Coupa Invoice AP Automation therefore functions as the operational backbone for supplier invoicing and PO oversight that directly supports facilities management, office services, space planning assistance, and vendor coordination across the specified buildings.
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ERP Financial | ERP |
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2013 | 2017 |
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Expense Management | ERP |
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2020 | 2020 |
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Hines HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2011 | 2011 |
In 2011, Hines implemented Workday Absence Management to centralize leave administration under the Absence and Leave Management category. The deployment positioned Workday Absence Management as the primary application supporting employee, manager, and HR partner interactions for FMLA, STD, LTD, vacation, safe and sick time, and military leave.
Workday Absence Management was configured to process leave transactions directly in Workday, including entering, editing, and discontinuing approved leaves, and to support leave case handling and status tracking. Functional capabilities emphasized intake and case management workflows, eligibility and entitlement checks, and coordination between paid time off programs and company sponsored leave offerings.
The implementation included coordinated operations with Hines’ leave administration vendor partner to ensure accuracy of STD, LTD, FMLA, and company sponsored leave claims, and integrations with Payroll, other internal functions, and external payers to support accurate payment of disability and paid time off benefits. Operational scope covered HR partners, payroll teams, managers, and employees as the primary user groups interacting with the system.
Governance and process responsibilities were formalized around a single point of contact model for leave and absence inquiries, with clear communication protocols to employees and managers. Ongoing requirements included maintaining up-to-date knowledge of relevant federal, state, and local laws, and producing leave utilization analysis and reporting from Workday Absence Management to support compliance and operational oversight.
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Applicant Tracking System | HCM |
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2014 | 2018 |
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Benefits Administration | HCM |
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2011 | 2011 |
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Compensation Management | HCM |
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2011 | 2011 |
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Core HR | HCM |
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2011 | 2017 |
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Payroll | HCM |
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2011 | 2011 |
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Hines ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Accruent | Legacy | Accruent EMS | Facility Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Hines implemented Accruent EMS. Accruent EMS is deployed as a Facility Management application and is accessible via a cloud-hosted portal at hines.emscloudservice.com/web, indicating a centralized, web-accessible operational layer for facilities workflows.
Configuration of Accruent EMS at Hines centers on Facility Management functional modules common to the category, including work order management, preventive maintenance scheduling, asset and equipment records, space management and service request intake, with reporting and mobile-enabled field access to support building engineering and maintenance crews. The implementation emphasizes application-level configuration for work order lifecycle control, maintenance scheduling rules, asset hierarchies and space inventory to align day to day facilities operations with field execution.
Operational coverage is directed at property operations and facilities management teams across Hines real estate assets, with the Accruent EMS portal serving as the primary interface for site level technicians and centralized facilities coordinators. The deployment model is cloud-hosted, which concentrates application access through the EMS cloud service URL and reduces on premise infrastructure responsibilities for operations teams.
Governance appears focused on role based access and standardized work order workflows, enabling consistent service intake, vendor routing and maintenance approvals across properties. Implementation activities prioritized process standardization for maintenance and space workflows and configuration of SLA and scheduling controls within Accruent EMS, reinforcing centralized operational governance for Facility Management.
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Real Estate Property Management | ERP Services and Operations |
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2011 | 2011 |
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Real Estate Property Management | ERP Services and Operations |
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2021 | 2021 |
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Hines AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Generative AI Platforms | AI Development |
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2024 | 2024 |
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Hines Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2016 | 2016 |
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Hines CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Sales Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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Hines ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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Hines PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Hines TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2012 | 2012 |
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Hines IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Hines CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Hines
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Vice President - Human Resources | VP | HR | |
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Vice President - Human Resources | VP | HR | |
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Vice President - Compensation & Benefits | VP | HR | |
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Director - Payroll/HRIS | Director | HR | |
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Chief Technology Officer | CXO | IT | |
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Senior Vice President - Chief Digital Strategy Officer | CXO | IT | |
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Director of Events | Director | Finance | |
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Regional Facilities Manager | Manager | Operations | |
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Facilities Manager | Manager | Operations | |
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Apps Being Evaluated by Hines Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hines IT executives and key decision makers. This section highlights Hines's latest recorded technology evaluations, including SAP SuccessFactors Employee Central Payroll for Payroll on 2025-06-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hines digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-06-26 | Hines | Evaluated | SAP | SAP SuccessFactors Employee Central Payroll | Payroll | HCM |
FAQ - APPS RUN THE WORLD Hines Technographics
Hines is a Construction and Real Estate organization based in United States,
with around 5000 employees and annual revenues of $1.30 billion.
Hines operates a diverse technology stack with applications such as
Coupa Invoice, Workday Absence Management and Accruent EMS,
covering areas like AP Automation, Absence and Leave Management and Facility Management.
Hines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Coupa Software, Workday and Accruent.
Hines recently adopted applications including
Entrata Layered Intelligence (ELI) in 2024, Accelo Sales in 2022 and Zenhomes Property Management in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.