Lexington, 29073, SC,
United States
HLC Technographics
HLC Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HLC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 HLC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HLC has purchased the following applications: Acquire Conversational Customer Experience for Customer Experience in 2018, GoDaddy for Application Hosting and Computing Services in 2016, Barracuda Email Security Gateway for Secure Email Gateways (SEGs) in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HLC is running and its propensity to invest more and deepen its relationship with Acquire , Campaign Monitor , GoDaddy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HLC revenues, which have grown to $95.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HLC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HLC Tech Stack and Enterprise Applications
HLC CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acquire | Legacy | Acquire Conversational Customer Experience | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018 HLC implemented Acquire Conversational Customer Experience, Apps Category "", to create additional customer communication channels and support its customer first brand mission. The Acquire Conversational Customer Experience deployment added web chat and messaging access points and operationalized conversational workflows for HLC's customer service organization.
Configuration focused on core conversational capabilities typical of the category, including real time chat routing, asynchronous messaging, chatbot assisted triage, and conversation continuity for agent handoffs. Operational scope centered on customer service and support functions, with governance adjustments to route conversational interactions into existing support processes and to standardize response workflows.
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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HLC IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 |
In 2016 HLC began using GoDaddy to host its public website. HLC uses GoDaddy as an Application Hosting and Computing Services provider to support its external web presence and corporate marketing content for the manufacturing business.
The deployment leverages GoDaddy hosting capabilities common to the Application Hosting and Computing Services category, including domain management, DNS resolution, web content hosting, and control panel based site administration. Operational responsibility centers on the marketing and web operations functions, with governance focused on domain renewals, DNS records management, site content updates, and basic hosting configuration. The implementation is limited to the public-facing website infrastructure and associated email or administrative services provided through the GoDaddy platform, rather than broader enterprise application hosting.
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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HLC CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Barracuda Networks | Legacy | Barracuda Email Security Gateway | Secure Email Gateways (SEGs) | CyberSecurity | n/a | 2018 | 2018 |
In 2018, HLC implemented Barracuda Email Security Gateway to protect email for its hlc.bike domain. HLC is a United States manufacturing company with about 400 employees and roughly $95,000,000 in annual revenue, and the deployment is associated with the company website.
Barracuda Email Security Gateway was deployed as the Secure Email Gateways (SEGs) control point for inbound and outbound SMTP traffic, providing spam and phishing filtering, malware scanning, attachment inspection and quarantining, policy based content controls, and administrative reporting. The configuration leverages the product console common to Secure Email Gateways (SEGs) to enforce corporate email policies, manage quarantine workflows, and consume threat intelligence feeds.
Operational coverage extends across HLC's corporate email environment and is administered by the IT team, with policy enforcement affecting business functions such as customer service and sales. Governance practices described include role based administrative access, centralized policy templates, and consolidated reporting and monitoring to support incident handling, and the deployment is referenced on HLC's public website as protecting the hlc.bike email domain.
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IT Decision Makers and Key Stakeholders at HLC
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Apps Being Evaluated by HLC Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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