List of Acquire Conversational Customer Experience Customers
San Francisco, 94105, CA,
United States
Since 2010, our global team of researchers has been studying Acquire Conversational Customer Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Acquire Conversational Customer Experience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Acquire Conversational Customer Experience for Customer Experience include: United Airlines, a United States based Transportation organisation with 107300 employees and revenues of $57.06 billion, Discover Financial Services, a Capital One Company, a United States based Banking and Financial Services organisation with 21100 employees and revenues of $15.86 billion, Elevate, a United States based Professional Services organisation with 1300 employees and revenues of $200.0 million, HLC, a United States based Manufacturing organisation with 400 employees and revenues of $95.0 million and many others.
Contact us if you need a completed and verified list of companies using Acquire Conversational Customer Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Acquire Conversational Customer Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Discover Financial Services, a Capital One Company | Banking and Financial Services | 21100 | $15.9B | United States | Acquire | Acquire Conversational Customer Experience | Customer Experience | 2019 | n/a |
In 2019, Discover Financial Services, a Capital One Company, implemented Acquire Conversational Customer Experience, Apps Category . The deployment targeted conversational customer experience use cases for retail banking customer service and provisioned omnichannel messaging, live chat, automated conversational flows, and agent-assisted sessions to manage digital customer interactions. Acquire Conversational Customer Experience was configured to provide agent queues, automated bot handoffs, session transcripts, conversation orchestration, and dialog management to support contact center operational workflows.
Governance and rollout emphasized operational ownership by customer service and digital channels teams, with phased activation across channels and agent groups and configuration of compliance controls and logging to align with banking governance. Implementation workstreams included configuration of routing rules, agent workspace customization, automated conversational workflows, and analytics instrumentation to enable monitoring and operational oversight of conversational workloads.
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Elevate | Professional Services | 1300 | $200M | United States | Acquire | Acquire Conversational Customer Experience | Customer Experience | 2018 | n/a |
In 2018, Elevate implemented Acquire Conversational Customer Experience. The deployment leveraged the Acquire Cobrowse capability to guide customers on-screen and troubleshoot issues, enabling customer service agents to securely collaborate with customers on the same webpage. Elevate implemented Acquire Conversational Customer Experience in the Apps Category .
The implementation emphasized the Cobrowse functional module, configured for secure session initiation, agent view control, and customer consent workflows consistent with collaborative browsing functionality. Operational scope was the customer service organization, where agents use cobrowsing during live support to reproduce user issues and provide on-screen guidance. Governance focused on agent access controls and session consent procedures to align operational support workflows with secure collaboration practices.
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HLC | Manufacturing | 400 | $95M | United States | Acquire | Acquire Conversational Customer Experience | Customer Experience | 2018 | n/a |
In 2018 HLC implemented Acquire Conversational Customer Experience, Apps Category "", to create additional customer communication channels and support its customer first brand mission. The Acquire Conversational Customer Experience deployment added web chat and messaging access points and operationalized conversational workflows for HLC's customer service organization.
Configuration focused on core conversational capabilities typical of the category, including real time chat routing, asynchronous messaging, chatbot assisted triage, and conversation continuity for agent handoffs. Operational scope centered on customer service and support functions, with governance adjustments to route conversational interactions into existing support processes and to standardize response workflows.
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Transportation | 107300 | $57.1B | United States | Acquire | Acquire Conversational Customer Experience | Customer Experience | 2017 | n/a |
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