Home Warranty of America a division of Direct Energy
1371 Abbott Ct,
Buffalo Grove, 60089, IL,
United States
Buffalo Grove, 60089, IL,
United States
1 188-849-7359
Construction and Real Estate
Home Warranty of America a division of Direct Energy Technographics
Home Warranty of America a division of Direct Energy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Home Warranty of America a division of Direct Energy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Home Warranty of America a division of Direct Energy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Home Warranty of America a division of Direct Energy has purchased the following applications: Sage Intacct for ERP Financial in 2016, Workday Recruiting for Recruiting, Applicant Tracking System in 2021, LogMeIn BoldChat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Home Warranty of America a division of Direct Energy is running and its propensity to invest more and deepen its relationship with Sage , Workday , GoTo (formerly LogMeIn) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Home Warranty of America a division of Direct Energy revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Home Warranty of America a division of Direct Energy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Home Warranty of America a division of Direct Energy Tech Stack and Enterprise Applications
Home Warranty of America a division of Direct Energy ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016 Home Warranty of America a division of Direct Energy implemented Sage Intacct as its ERP Financial system. The implementation focused on core financial ledgers and journal processing, deposit posting and monthly bank reconciliation workflows using Sage Intacct. Configuration emphasized transactional accuracy for deposit verification, reconciliation workflows and expense tracking to centralize financial record updates.
Operational ownership rested with the accounting and finance teams who recorded deposits into Sage Intacct, reconciled monthly bank accounts, tracked expenses and processed end of day paperwork. Processes included verifying deposits, rectifying discrepancies and a structured month end reconciliation cadence driven within Sage Intacct, with reported processing accuracy of 100 percent. The deployment established a standardized financial control posture for ledger integrity and day to day cash processing.
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Home Warranty of America a division of Direct Energy HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2021 | 2021 |
In 2021, Home Warranty of America a division of Direct Energy implemented Workday Recruiting, deploying the Workday Recruiting application on its public career site. The deployment uses the Recruiting,Applicant Tracking System category to centralize job posting and candidate intake through the website and to capture structured candidate records for review. Configuration focused on core applicant tracking workflows, including requisition publishing, online application capture, candidate profile management, screening status and hiring manager review queues. The scope of the implementation centers on HR and talent acquisition for the company’s US recruiting activities within a 200 employee environment.
Workday Recruiting was configured to power career site integration and to route applicants into the Workday interface for progression through screening and interview stages. The implementation follows a cloud SaaS access model with HR administrators and hiring managers operating inside Workday to manage workflows and candidate disposition. Governance emphasis was placed on standardized requisition approval and consistent candidate handling procedures under HR oversight to streamline hiring operations. The narrative reflects on-site career site integration and core ATS functions delivered by Workday Recruiting.
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Home Warranty of America a division of Direct Energy AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn BoldChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Home Warranty of America a division of Direct Energy deployed LogMeIn BoldChat on its public website as its Chatbots and Conversational AI channel for real time customer engagement. The implementation uses LogMeIn BoldChat as the front line web chat interface to capture inbound inquiries and initiate synchronous conversations with support agents.
Configuration focused on typical Chatbots and Conversational AI capabilities, including the embeddable web chat widget, agent console access for support staff, scripted responses and canned messaging libraries, session transcript capture, and basic conversational routing rules. The LogMeIn BoldChat instance was tuned for common warranty and service inquiries, aligning chat scripts with existing customer service knowledge.
The deployment was embedded directly into the corporate website and integrated into customer service workflows to surface chats to support and claims teams within the United States. Chat sessions and transcripts are used to drive case creation and agent follow up, providing a persistent customer engagement trail for service operations.
Operational governance emphasized scripted response management, agent training on the BoldChat console, escalation pathways from chat to voice or case management, and ongoing iterative updates to chat scripts and routing rules. Rollout and day to day ownership remained within the customer service organization to ensure alignment with warranty servicing and claims handling processes.
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Home Warranty of America a division of Direct Energy Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Home Warranty of America a division of Direct Energy CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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Home Warranty of America a division of Direct Energy ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Home Warranty of America a division of Direct Energy PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Home Warranty of America a division of Direct Energy IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Home Warranty of America a division of Direct Energy CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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DDoS Protection | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at Home Warranty of America a division of Direct Energy
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Strategy and Business Development | Director | Finance | |
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Team Lead Manager | Manager | Operations | |
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Apps Being Evaluated by Home Warranty of America a division of Direct Energy Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Home Warranty of America a division of Direct Energy IT executives and key decision makers. This section highlights Home Warranty of America a division of Direct Energy's latest recorded technology evaluations, including RDS POS for Point Of Sale on 2024-10-04. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Home Warranty of America a division of Direct Energy digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-10-04 | Home Warranty of America a division of Direct Energy | Evaluated | Retail Data Systems | RDS POS | Point Of Sale | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Home Warranty of America a division of Direct Energy Technographics
Home Warranty of America a division of Direct Energy is a Construction and Real Estate organization based in United States,
with around 200 employees and annual revenues of $35.0 million.
Home Warranty of America a division of Direct Energy operates a diverse technology stack with applications such as
Sage Intacct, Workday Recruiting and LogMeIn BoldChat,
covering areas like ERP Financial, Recruiting, Applicant Tracking System and Chatbots and Conversational AI.
Home Warranty of America a division of Direct Energy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Workday and GoTo (formerly LogMeIn).
Home Warranty of America a division of Direct Energy recently adopted applications including
Workday Recruiting in 2021, Amazon Elastic Load Balancing (ELB) in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Home Warranty of America a division of Direct Energy’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Home Warranty of America a division of Direct Energy’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Home Warranty of America a division of Direct Energy technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.