Homewood Suites by Hilton
12005 Harbor Blvd,
Garden Grove, 92840, CA,
United States
Garden Grove, 92840, CA,
United States
1 714-740-1800
Leisure and Hospitality
Homewood Suites by Hilton Technographics
Homewood Suites by Hilton Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Homewood Suites by Hilton and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3894 Homewood Suites by Hilton employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Homewood Suites by Hilton has purchased the following applications: M3 Accounting Core for ERP Financial in 2018, WaspTime Software for Time and Attendance in 2015, [24]7.ai Customer Engagement Platform for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Homewood Suites by Hilton is running and its propensity to invest more and deepen its relationship with M3 , Wasp Barcode , [24]7.ai or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Homewood Suites by Hilton revenues, which have grown to $400.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Homewood Suites by Hilton intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Homewood Suites by Hilton Tech Stack and Enterprise Applications
Homewood Suites by Hilton ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| M3 | Legacy | M3 Accounting Core | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, Homewood Suites by Hilton implemented M3 Accounting Core. The M3 Accounting Core deployment, categorized as ERP Financial, was provisioned at the Odessa, TX property to centralize property-level accounting and finance activities supporting front desk billing and back-office accounting.
M3 Accounting Core was configured to handle accounts payable workflows including invoice coding and invoice processing, and accounts receivable workflows including weekly invoicing, payment posting, payment reconciliation, and aged receivable management. The general ledger and month-end reporting modules were used to complete month-end close activities and to record credit memos. Cash management controls were implemented to monitor cash intake and reconcile discrepancies.
The implementation integrated with M3 Time Management to support biweekly payroll processing for a 26 person staff, preserving payroll continuity while consolidating accounting records in M3 Accounting Core. Operational governance emphasized staff training, file system maintenance, and role based responsibilities for invoice coding, receivable follow up, and time sensitive month-end functions. The relationship between Homewood Suites by Hilton, M3 Accounting Core, ERP Financial and property accounting is expressed through integrated front-desk billing and back-office financial workflows.
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Homewood Suites by Hilton HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wasp Barcode | Legacy | WaspTime Software | Time and Attendance | HCM | n/a | 2015 | 2015 |
In 2015 Homewood Suites by Hilton implemented WaspTime Software for Time and Attendance. After evaluating several options Homewood Suites elected Wasp’s Biometric Time and Attendance System based on competitive price and expected efficiency gains. The deployment paired WaspTime Software with a biometric employee time clock to capture fingerprint-based clock in and out events.
The WaspTime Software configuration registered each employee by enrolling a fingerprint to associate a unique employee number, eliminating reliance on physical ID cards. The solution provides accurate, reliable employee time and attendance tracking with very little managerial intervention, streamlining hourly clock in and out workflows and reducing manual timekeeping tasks. Installation and initial configuration were guided by Wasp and required minimal setup to begin recording time.
Governance changes focused on centralized enrollment and simple registration workflows, supervisors inputting employee data once and then managing exceptions rather than routine punches. According to Solis, "Wasp guided us through the software installation. Once that was complete, we registered each employee and input the data. We were up and running within an hour and we haven’t worried about employee time tracking since then."
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Homewood Suites by Hilton AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| [24]7.ai | Legacy | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Homewood Suites by Hilton deployed the [24]7.ai Customer Engagement Platform to add conversational capabilities to its public web presence. The implementation aligns to the Chatbots and Conversational AI category and targets guest-facing interactions on the corporate website.
The deployment centered on the [24]7.ai Customer Engagement Platform, configured as a web chat and virtual assistant layer with natural language understanding, session management, and intent routing. Functional capabilities implemented include automated inquiry handling for reservations and guest services, contextual dialogue flows, and real-time intent detection to drive automated responses and conversational steering.
Operational coverage is explicitly the company website, where the [24]7.ai Customer Engagement Platform acts as the front-line engagement channel for guests, reducing manual handling of routine queries. The platform was configured for agent handoff and escalation workflows to support live customer service intervention when automated resolutions are insufficient, preserving continuity between automated and human-assisted sessions.
Governance and operationalization were framed around the digital guest services and customer experience function, with ongoing tuning of conversation models and content governance to maintain response accuracy and brand tone. Rollout patterns and phased tuning were used to refine dialogue flows and maintain service reliability while keeping the solution focused on web-based guest engagement.
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Homewood Suites by Hilton Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Homewood Suites by Hilton Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2012 | 2012 |
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Homewood Suites by Hilton eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2014 | 2014 |
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Homewood Suites by Hilton CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2013 | 2013 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Homewood Suites by Hilton ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Homewood Suites by Hilton PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Homewood Suites by Hilton PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2017 | 2017 |
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Homewood Suites by Hilton IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Homewood Suites by Hilton
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Area Controller | Director | Finance | |
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General Manager | Manager | Finance | |
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Front Office Manager | Manager | Finance | |
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Apps Being Evaluated by Homewood Suites by Hilton Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Homewood Suites by Hilton IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Homewood Suites by Hilton digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Homewood Suites by Hilton Technographics
Homewood Suites by Hilton is a Leisure and Hospitality organization based in United States,
with around 3894 employees and annual revenues of $400.0 million.
Homewood Suites by Hilton operates a diverse technology stack with applications such as
M3 Accounting Core, WaspTime Software and [24]7.ai Customer Engagement Platform,
covering areas like ERP Financial, Time and Attendance and Chatbots and Conversational AI.
Homewood Suites by Hilton has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as M3, Wasp Barcode and [24]7.ai.
Homewood Suites by Hilton recently adopted applications including
Forter in 2021, Awin Affiliate Marketing in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Homewood Suites by Hilton’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Homewood Suites by Hilton’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Homewood Suites by Hilton technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.