iCare Technographics
iCare Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by iCare and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1432 iCare employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that iCare has purchased the following applications: SAP S/4 HANA for ERP Financial in 2018, PageUp ATS for Applicant Tracking System in 2020, Guidewire Canvas for Insurance Claims Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems iCare is running and its propensity to invest more and deepen its relationship with SAP , PageUp , ServiceNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing iCare revenues, which have grown to $642.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for iCare intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
iCare Tech Stack and Enterprise Applications
iCare ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, iCare implemented SAP S/4 HANA as its ERP Financial system. The deployment established SAP S/4 HANA as the primary finance platform for icare NSW and created a centralized Finance Systems Operations function to manage day to day operations and platform performance.
The SAP S/4 HANA implementation centered on core financial management capabilities, with the S4/HANA 1809 Finance stack complemented by SAP BW and SAP BPC for reporting and planning. Configuration work included finance process orchestration and environment-level activities during the S4/HANA 1809 upgrade, where the finance systems lead identified and guided upgrade priorities for the project team.
Integrations were explicitly instrumented with external systems, including transactional and policy interfaces to Guidewire and payment or banking interfaces to Westpac, and interfaces feeding BW and BPC. Operational support covered landscape monitoring, SAP health checks, performance metrics, and ticketing through SAP HEC and SAP-AMS, with daily remediation workflows to maintain system stability.
Governance changes included the design and implementation of a documented change and release management process, controls for transport request movement, and a formal SAP security architecture to enforce segregation of duties and role hygiene. The finance systems function was responsible for audit readiness, owning remediation for internal and external audit findings, and providing technical advice on proposed landscape changes and managed outages.
The implementation produced an operationalized finance platform with formalized support and governance, and the finance systems lead was recognized with an OPACE Award in May 2019 for contributions to system stability and operations. SAP S/4 HANA remains the enterprise ERP Financial solution supporting icare NSW finance operations.
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iCare HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PageUp | Legacy | PageUp ATS | Applicant Tracking System | HCM | n/a | 2020 | 2021 |
In 2020, iCare implemented PageUp ATS as their Applicant Tracking System to manage candidate intake and online job applications. The deployment centers on PageUp Applicant Tracking System, with the live application form surfaced via iCare's careers site using PageUp hosted application pages. This configuration places the ATS as the primary recruitment front end for job postings and candidate submissions.
The implementation leverages core Applicant Tracking System capabilities including job requisition publishing, candidate application intake, application form workflows, candidate profile management, and recruiter and hiring manager workflows. Configuration focuses on embedded application forms, automated progression of candidates through recruitment stages, and centralized requisition control to support HR and talent acquisition processes. PageUp ATS is used to enforce standard recruitment workflows and role based access for recruiters and hiring managers.
Operational coverage is concentrated on iCare's HR and recruiting teams across Australia, with the PageUp Applicant Tracking System integrated into the public careers experience to capture applicants directly into the ATS. Governance includes centralized control of job postings and approval workflows within the ATS, and the operational model emphasizes recruiter administered pipelines and hiring manager review gates. The implementation is publicly accessible through PageUp hosted apply pages linked from iCare's website.
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Core HR | HCM |
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2020 | 2021 |
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Onboarding | HCM |
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2018 | 2019 |
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Payroll | HCM |
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2019 | 2020 |
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Payroll | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2016 | 2016 |
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iCare ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Guidewire | Legacy | Guidewire Canvas | Insurance Claims Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 iCare implemented Guidewire Canvas for Insurance Claims Management to support workers compensation claims payments and recoveries. The deployment centered on a Guidewire Cloud implementation with a bespoke subledger designed to control claims payment flows and finance-side posting, aligning claims transactions to general ledger requirements.
The implementation included configuration of payments and recoveries workflows within Guidewire Canvas, a bespoke subledger that orchestrated PAYG and GST processing, and finance controls to support a three way match bank reconciliation process. Agile project management guided iterative builds, with accountability for system integration testing and user acceptance testing cycles to validate payment, tax and reconciliation logic.
Integrations were explicit and operational, the Guidewire Canvas subledger interfaced with SAP GL through an ETL layer to post finance entries, and the program managed Westpac banking requirements and cutover activities including low value testing. Project staffing and delivery included iCare technical business analysts, the iCare ETL data team, and vendor teams from Guidewire and Tenzing, coordinating cutover to production in a cloud-hosted architecture.
Governance and operational scope covered finance, claims and collections stakeholders, with the project providing granular stream-level planning, cross-stream resource optimization and regular project status reporting and impact analysis. Deliverables explicitly included ensuring PAYG and GST were correctly processed to the general ledger and delivering a working three way match SAP bank reconciliation solution for iCare Finance.
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iCare Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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iCare CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2018 | 2018 |
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iCare ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Lifecycle Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2017 | 2017 |
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iCare PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2019 | 2019 |
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Project Portfolio Management | PPM |
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2019 | 2019 |
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Project Portfolio Management | PPM |
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2018 | 2018 |
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iCare IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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SD-WAN | IaaS |
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2015 | 2016 |
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iCare CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2015 | 2016 |
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Next Generation Firewall | CyberSecurity |
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2015 | 2016 |
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IT Decision Makers and Key Stakeholders at iCare
| First Name | Last Name | Title | Function | Department | Phone | |
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GM Treasury & Financial Management | CXO | Finance | |
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Group Executive/CFO | CXO | Finance | |
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Group Executive, People and Workplace | CXO | HR | |
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General Manager, IT (CIO) | Manager | IT | |
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Head of Human Resources Operations | Director | HR | |
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COO | CXO | Finance | |
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Workforce Program Manager | Manager | HR | |
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Head Of Human Resources | Director | HR | |
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Head of Human Resources | Director | HR | |
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Human Resources Business Partner | Manager | HR | |
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General Manager HR Business Partners | Manager | HR | |
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General Manager Digitisation | Manager | Finance | |
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General Manager, Strategic Delivery | Manager | Finance | |
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Group Executive, Digital and Technology | CXO | IT | |
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General Manager, IT | Manager | Finance | |
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Payroll Manager | Manager | Finance | |
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Finance Director - Transformation Program | Director | Finance | |
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Portfolio Release Manager | Manager | Investment | |
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Release & Transition Manager | Manager | Finance | |
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Manager Enterprise Release | Manager | Finance | |
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Release Manager | Manager | Finance | |
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GM IT Strategy & Architecture | Manager | IT | |
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Lead DevOps / Cloud Architect | Manager | IT | |
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Sr Project Manager | Manager | Operations | |
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Practice Director | Director | Operations | |
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Portfolio Director | Director | Operations | |
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Program Director | Director | Operations | |
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Portfolio Director | Director | Operations | |
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Apps Being Evaluated by iCare Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from iCare IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the iCare digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD iCare Technographics
iCare is a Insurance organization based in Australia,
with around 1432 employees and annual revenues of $642.0 million.
iCare operates a diverse technology stack with applications such as
SAP S/4 HANA, PageUp ATS and Guidewire Canvas,
covering areas like ERP Financial, Applicant Tracking System and Insurance Claims Management.
iCare has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, PageUp and Guidewire.
iCare recently adopted applications including
PageUp ATS in 2020, SAP SuccessFactors Employee Central in 2020 and Frontier Software Chris21 Payroll in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of iCare’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates iCare’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete iCare technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.