Impérial Palace Annecy
Allée de l'Impérial,
Annecy, 74000,
France
Annecy, 74000,
France
33 4 50 09 30 00
Leisure and Hospitality
Impérial Palace Annecy Technographics
Impérial Palace Annecy Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Impérial Palace Annecy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Impérial Palace Annecy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Impérial Palace Annecy has purchased the following applications: Cegid HR Sprint for Core HR in 2016, Sojern for Guest Management in 2018, Customer Alliance for Customer Experience in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Impérial Palace Annecy is running and its propensity to invest more and deepen its relationship with Cegid , Bodet Software , Sojern or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Impérial Palace Annecy revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Impérial Palace Annecy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Impérial Palace Annecy Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cegid | Legacy | Cegid HR Sprint | Core HR | HCM | n/a | 2016 | 2016 |
In 2016, Impérial Palace Annecy implemented Cegid HR Sprint in the Core HR category. The deployment centralized employee master data and payroll processing for a 4 star hotel complex including spa, casino and congress center, supporting the creation of employee files and the production of approximately 250 payslips.
Cegid HR Sprint was configured to manage core HR records, payroll rule engines, payslip generation and statutory declaration workflows including DSN. The implementation operated alongside CEGID Y2 for payroll calculation and GTA BODET for time and attendance inputs, with explicit handling of artists pay via the GUSO channel and correspondence to provident and mutual health organizations.
Operational coverage extended across HR, payroll, finance and accounting functions, with the payroll manager designated as the primary system owner and dedicated contact for payroll software maintenance. Routine responsibilities were defined inside the system scope, including verification of monthly and annual provisions, production of monthly, quarterly and annual declarations, and support for general accounting tasks such as supplier invoice entry and bank reconciliations.
The implementation included governance for ongoing maintenance and reporting, embedding payroll processes into the accounting department and staff services. The operational scope increased in June 2021 when the opening of a new hotel expanded the bulletin population and required adjustment of payroll configuration and processing controls.
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Time and Attendance | HCM |
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2012 | 2012 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sojern | Legacy | Sojern | Guest Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Impérial Palace Annecy deployed Sojern as a Guest Management solution on its public website. The deployment was web first at the Annecy property in France, supporting a hospitality operator of about 300 employees with reported revenue of 30000000, and targeted on-site guest engagement and booking interactions.
Sojern was embedded into the customer facing booking flows and guest engagement pages, configured to capture guest contact signals, enable audience segmentation, and trigger targeted engagement consistent with Guest Management functionality. Configuration focused on front end tagging and data capture points on reservation and information pages, with settings adjusted for session level and returning visitor identification.
Operational coverage connected web touchpoints to core commercial functions, primarily reservations, front desk operations, and marketing. Integrations were limited to the hotel website implementation, with Sojern instrumentation placed on booking and promotional pages to feed guest interaction signals into operational workflows used by marketing and revenue teams.
Governance and rollout were managed by central operations and marketing stakeholders at the property, delivered in a phased on‑site rollout across the public website. Privacy and consent handling were incorporated into the site level implementation to align data capture with applicable French privacy expectations, and ongoing stewardship responsibilities were assigned to marketing and operations for tag management and audience maintenance.
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Reservation and Booking Management | ERP Services and Operations |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Customer Alliance | Legacy | Customer Alliance | Customer Experience | CRM | n/a | 2016 | 2016 |
In 2016, Impérial Palace Annecy deployed Customer Alliance on its public website to capture guest feedback and manage online reviews. The Customer Alliance implementation embeds a website feedback widget and leverages Customer Experience capabilities such as review collection, post-stay surveys, and reputation management modules common to the category. Impérial Palace Annecy uses Customer Alliance for Customer Experience to centralize guest feedback capture on its website and surface responses to operational teams.
The deployment scope emphasizes guest services, front desk, and marketing, providing a centralized feedback intake channel for hospitality operations and guest relations. Configuration focused on web-based survey workflows, review publication controls, and dashboarding for monitoring sentiment, consistent with Customer Experience functional workflows. Governance is managed by internal operations and marketing teams to standardize response protocols and moderate published content on the hotel website.
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Impérial Palace Annecy
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Apps Being Evaluated by Impérial Palace Annecy Executives
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FAQ - APPS RUN THE WORLD Impérial Palace Annecy Technographics
Impérial Palace Annecy is a Leisure and Hospitality organization based in France,
with around 300 employees and annual revenues of $30.0 million.
Impérial Palace Annecy operates a diverse technology stack with applications such as
Cegid HR Sprint, Sojern and Customer Alliance,
covering areas like Core HR, Guest Management and Customer Experience.
Impérial Palace Annecy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cegid, Sojern and Customer Alliance.
Impérial Palace Annecy recently adopted applications including
The Trade Desk in 2020, Intuit Mailchimp in 2020 and Triptease in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Impérial Palace Annecy’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Impérial Palace Annecy’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Impérial Palace Annecy technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.