ITC
Virginia House, 37 Jawaharlal Nehru Road,
Kolkata, 700071,
India
Kolkata, 700071,
India
91 33 22889371
Manufacturing
ITC Technographics
ITC Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ITC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 33824 ITC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ITC has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2006, SAP HCM (HR) for Core HR in 2011, Kwiqreply Chatbot for Chatbots and Conversational AI in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ITC is running and its propensity to invest more and deepen its relationship with SAP , Upshot.AI , Kwiqreply or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ITC revenues, which have grown to $9.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ITC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ITC Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2006 | 2006 |
In 2006, ITC implemented SAP ERP ECC 6.0 as the core ERP Financial platform for its Foods division. The ERP Financial deployment was executed alongside SAP SCM initiatives, and it followed an earlier green field APO planning implementation that had been provisioned with ECC 5.0, creating an integrated planning and execution footprint between planning and transactional ERP systems.
The implementation covered financial and controlling capabilities native to SAP ERP ECC 6.0, while functional workstreams included procurement-to-pay configuration in Materials Management, order-to-cash flows in Sales and Distribution, and the mapping of production and supply chain processes into the SAP SCM/ APO landscape. The program required detailed business process mapping across the Foods division, translating operational steps from third party manufacturing site management, procurement, production planning, and finished goods delivery into standard SAP master data and transactional flows.
Governance was led through an internal core team that included manufacturing operations representatives, with responsibilities to define configuration, validate process alignment, and coordinate site-level execution. As assistant manager manufacturing, the role focused on mapping division processes to the SAP SCM solution, configuring APO integration points with SAP ERP ECC 6.0, and overseeing the alignment of procurement and delivery workflows at the third party manufacturing site to the new ERP Financial and SCM processes.
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ERP Financial | ERP Financial Management |
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2018 | 2018 |
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ERP Financial | ERP Financial Management |
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2018 | 2018 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2011 | 2011 |
In 2011, ITC implemented SAP HCM (HR) as its Core HR solution to centralize personnel administration and employee lifecycle processes across the company. The deployment established SAP HCM (HR) as ITC's primary platform for HR transactional workloads, positioning the application to manage employee master data and core HR business functions such as recruitment intake, onboarding, and ongoing personnel records.
Configuration work focused on standard Core HR modules including personnel administration and organizational management, with functional workflows for recruitment coordination and performance tracking. Employee data maintenance and periodic performance evaluation processes were captured in SAP HCM (HR), and the system was used to record and process employee reimbursements, including medical and miscellaneous expense claims.
Operational coverage centered on HR departments and shared HR processes, using SAP HCM (HR) to unify employee records and to support recruiting interactions with external agencies as part of candidate intake workflows. The implementation included interfaces and integration points typical of Core HR deployments, to support payroll and expense reimbursement processing and to ensure HR transactional data flowed into downstream finance and payroll processing streams.
Governance emphasized centralized HR data stewardship and standardized workflow ownership, with HR leads operating as data custodians and responsible for monthly evaluation cycles and reimbursement approvals. Training and process alignment accompanied rollout to embed standardized personnel administration, recruitment intake, and expense handling into ITC's HR operating model.
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Core HR | HCM |
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2017 | 2017 |
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Employee Engagement | HCM |
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2023 | 2023 |
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Employee Recognition and Rewards Management | HCM |
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2017 | 2017 |
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HR Service Delivery | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2017 | 2017 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kwiqreply | Legacy | Kwiqreply Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024, ITC implemented Kwiqreply Chatbot as a Chatbots and Conversational AI solution, tapping the vendor relationship shown by ITC Limited being listed as a featured customer of Kwiqreply. The deployment addresses CRM and marketing use cases for consumer brands in India, focusing on customer engagement, notifications and marketing workflows.
Kwiqreply Chatbot implementation centers on the WhatsApp Business API channel combined with AI chatbot capabilities to run automated response flows, conversational intent handling, template based notifications and session management. The configuration includes chatbot authored reply logic, message templates for notifications and marketing, and escalation points to human agents when required, aligning with typical Chatbots and Conversational AI functional modules.
Operational integration links the Kwiqreply WhatsApp Business API channel with ITC marketing and CRM systems, enabling message orchestration across brand-level campaigns and customer engagement operations. The deployment is structured around a vendor hosted conversational engine that orchestrates inbound WhatsApp messages and outbound notifications, while CRM/marketing platforms provide customer context and campaign triggers.
Governance and rollout are organized through ITC marketing and CRM stakeholders, with message template approval, campaign coordination across consumer brands and operational workflows for agent escalation and conversational monitoring. The implementation is intended to automate responses and improve engagement through Kwiqreply Chatbot driven interactions within ITC's consumer brand ecosystem.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2022 | 2022 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Freight Forwarding | SCM |
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2021 | 2021 |
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Inventory Management | SCM |
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2018 | 2018 |
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Inventory Management | SCM |
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2019 | 2019 |
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Supply Chain Management | SCM |
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2006 | 2006 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2015 | 2015 |
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Customer Data Platform | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Loyalty | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Physical Access Control System | Physical Security |
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2018 | 2018 |
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Video Security Cameras | Physical Security |
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2018 | 2018 |
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Video Surveillance System | Physical Security |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at ITC
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by ITC Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD ITC Technographics
ITC is a Manufacturing organization based in India,
with around 33824 employees and annual revenues of $9.70 billion.
ITC operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP HCM (HR) and Kwiqreply Chatbot,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
ITC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Kwiqreply.
ITC recently adopted applications including
Kwiqreply Chatbot in 2024, Upshot.AI Employee Engagement in 2023 and SettleMint Blockchain Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ITC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ITC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ITC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.