AI Buyer Insights:

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

ITC
Location
Virginia House, 37 Jawaharlal Nehru Road,
Kolkata, 700071,
India
Website
https://www.itcportal.com/
Phone
91 33 22889371
Artw industry
Manufacturing
Employee
Revenue

ITC Technographics

ITC Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by ITC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 33824 ITC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that ITC has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2006, SAP HCM (HR) for Core HR in 2011, Kwiqreply Chatbot for Chatbots and Conversational AI in 2024 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems ITC is running and its propensity to invest more and deepen its relationship with SAP , Upshot.AI , Kwiqreply or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing ITC revenues, which have grown to $9.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ITC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

ITC Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP ERP ECC 6.0 ERP Financial ERP Financial Management n/a 2006 2006
ERP Financial ERP Financial Management 2018 2018
ERP Financial ERP Financial Management 2018 2018
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP HCM (HR) Core HR HCM n/a 2011 2011
Core HR HCM 2017 2017
Employee Engagement HCM 2023 2023
Employee Recognition and Rewards Management HCM 2017 2017
HR Service Delivery HCM 2017 2017
Learning and Development HCM 2017 2017
Performance and Goal Management HCM 2017 2017
Recruiting, Applicant Tracking System HCM 2017 2017
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Kwiqreply Legacy Kwiqreply Chatbot Chatbots and Conversational AI AI-Powered Application n/a 2024 2024
In 2024, ITC implemented Kwiqreply Chatbot as a Chatbots and Conversational AI solution, tapping the vendor relationship shown by ITC Limited being listed as a featured customer of Kwiqreply. The deployment addresses CRM and marketing use cases for consumer brands in India, focusing on customer engagement, notifications and marketing workflows. Kwiqreply Chatbot implementation centers on the WhatsApp Business API channel combined with AI chatbot capabilities to run automated response flows, conversational intent handling, template based notifications and session management. The configuration includes chatbot authored reply logic, message templates for notifications and marketing, and escalation points to human agents when required, aligning with typical Chatbots and Conversational AI functional modules. Operational integration links the Kwiqreply WhatsApp Business API channel with ITC marketing and CRM systems, enabling message orchestration across brand-level campaigns and customer engagement operations. The deployment is structured around a vendor hosted conversational engine that orchestrates inbound WhatsApp messages and outbound notifications, while CRM/marketing platforms provide customer context and campaign triggers. Governance and rollout are organized through ITC marketing and CRM stakeholders, with message template approval, campaign coordination across consumer brands and operational workflows for agent escalation and conversational monitoring. The implementation is intended to automate responses and improve engagement through Kwiqreply Chatbot driven interactions within ITC's consumer brand ecosystem.
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Analytics and BI Analytics and BI 2015 2015
Blockchain
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Blockchain Platform Blockchain 2022 2022
SCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Freight Forwarding SCM 2021 2021
Inventory Management SCM 2018 2018
Inventory Management SCM 2019 2019
Supply Chain Management SCM 2006 2006
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CRM CRM 2015 2015
Customer Data Platform CRM 2019 2019
Customer Experience CRM 2020 2020
Customer Loyalty CRM 2020 2020
Data Management Platform CRM 2020 2020
Data Management Platform CRM 2020 2020
Data Management Platform CRM 2020 2020
Data Management Platform CRM 2020 2020
Digital Advertising Platform CRM 2020 2020
Digital Advertising Platform CRM 2020 2020
Marketing Analytics CRM 2019 2019
Marketing Automation CRM 2019 2019
Tag Management CRM 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2019 2019
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2022 2022
Physical Security
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Physical Access Control System Physical Security 2018 2018
Video Security Cameras Physical Security 2018 2018
Video Surveillance System Physical Security 2018 2018
IT Decision Makers and Key Stakeholders at ITC
First Name Last Name Title Function Department Email Phone
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Show All Contacts
Apps Being Evaluated by ITC Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD ITC Technographics

ITC is a Manufacturing organization based in India, with around 33824 employees and annual revenues of $9.70 billion.

ITC operates a diverse technology stack with applications such as SAP ERP ECC 6.0, SAP HCM (HR) and Kwiqreply Chatbot, covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.

ITC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP and Kwiqreply.

ITC recently adopted applications including Kwiqreply Chatbot in 2024, Upshot.AI Employee Engagement in 2023 and SettleMint Blockchain Platform in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of ITC’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates ITC’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete ITC technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.