Woodland Hills, 91364, CA,
United States
Influx Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Influx and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Influx employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Influx has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2021, DatoCMS for Content Management in 2021, Intercom for Customer Support in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Influx is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Google , Dato or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Influx revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Influx intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021 Influx implemented Zoom, deploying Zoom as an Audio Video and Web Conferencing application to support client engagement and internal collaboration. The deployment is visible on Influx’s public website where Zoom is used to host real time meetings and client-facing sessions.
The implementation leverages standard Audio Video and Web Conferencing capabilities such as live audio and video, in meeting chat, screen sharing, and session recording to enable remote client consultations and team collaboration. The configuration aligns with a cloud hosted meeting model common to the category, with meeting orchestration and attendee access initiated from the website user flows.
Operationally the Zoom deployment targets client services and delivery workflows, providing an externally accessible meeting entry point on the corporate site and a consolidated mechanism for hosting virtual engagements. Governance is handled through centralized meeting administration and user provisioning appropriate for a 30 person professional services firm, focusing on consistent access control and meeting scheduling practices.
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Collaboration | Collaboration |
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2013 | 2013 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dato | Legacy | DatoCMS | Content Management | Content Management | n/a | 2021 | 2021 |
In 2021 Influx implemented DatoCMS to manage content on its public website. DatoCMS serves as Influx's Content Management platform, consolidating site content, marketing pages, and editorial assets under a single content model.
Configuration emphasized content modeling, an asset library, versioning, and editorial workflows with role based publishing controls, reflecting standard Content Management capabilities of an API first headless CMS. The deployment delivers content via API driven delivery to the website, enabling structured content reuse and staged publishing, and operational ownership is centered in marketing and content teams with defined editorial governance and approval workflows.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intercom | Legacy | Intercom | Customer Support | CRM | n/a | 2016 | 2016 |
In 2016, Influx implemented Intercom as its Customer Support solution on the company website. The implementation established a customer-facing messaging channel to handle inbound inquiries for the professional services firm.
Intercom was configured to provide live chat and in-app messaging, a centralized agent inbox for conversation management, and a knowledge base to surface self-service content. Standard conversation routing, tagging, and canned response workflows were set up to align with small team operations. Basic automation for message triage and follow up sequencing was implemented to streamline agent handling.
The deployment architecture centered on website-embedded widgets connecting to Intercom's cloud service, with agent access provisioned through the Intercom console. Operational coverage focused on customer support and customer success functions, with agents using the Intercom inbox for multi channel conversations and context retention. No additional system integrations are specified beyond the company website.
Governance emphasized role based access in the Intercom console, routing rules and conversation ownership to match the small team structure, and iterative refinement of messaging workflows during rollout. Intercom was used as the single Customer Support application for external website engagement and internal conversation handling.
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Sales Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Cloud Storage | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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