Insurance Corporation of British Columbia
Insurance Corporation of British Columbia Technographics
Insurance Corporation of British Columbia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Insurance Corporation of British Columbia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Insurance Corporation of British Columbia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Insurance Corporation of British Columbia has purchased the following applications: SAP SuccessFactors Employee Central for Core HR in 2022, Guidewire Canvas for Insurance Claims Management in 2023, Microsoft Power BI for Analytics and BI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Insurance Corporation of British Columbia is running and its propensity to invest more and deepen its relationship with SAP , Moodle , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Insurance Corporation of British Columbia revenues, which have grown to $5.43 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Insurance Corporation of British Columbia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Insurance Corporation of British Columbia Tech Stack and Enterprise Applications
Insurance Corporation of British Columbia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2022 | 2023 |
In 2022, Insurance Corporation of British Columbia implemented SAP SuccessFactors Employee Central as its Core HR platform. The deployment centralized core HR data and payroll orchestration to support ICBCs HR, payroll, and timekeeping operations across British Columbia.
The implementation included SAP SuccessFactors Employee Central with integrated Time and Payroll modules, and configuration of Payroll Control Centre for payroll management and execution. Story Reporting was used to create and maintain operational and payroll reports, and SuccessFactors Compensation was evaluated as an adjacent capability. The project emphasized configuration of EC to SAP ECC replication and enterprise payroll workflows relevant to a unionized environment.
Integrations were oriented around SAP ECC 6.0 through Employee Central to Enterprise Central Component replication, and connectors to workforce management systems to reconcile time and attendance data with payroll runs. The architecture incorporated Cloud Identity Services for cloud authentication and identity integration, and supported cross functional processes spanning HR, IT, payroll operations, and QA teams.
Operational governance was structured around Application Life Cycle management and IT Service Management, including Incident, Problem, and Change processes, documented functional and technical solutions, test artifacts, and service introduction and change management plans. Functional analyst responsibilities included ongoing troubleshooting between SuccessFactors Time and Payroll modules, management of payroll control configurations, and coordinating delivery and support across business, IT, and QA to maintain alignment with corporate standards.
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Learning and Development | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2023 | 2023 |
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Recruiting, Applicant Tracking System | HCM |
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2023 | 2023 |
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Time and Attendance | HCM |
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2023 | 2023 |
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Workforce Scheduling | HCM |
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2017 | 2017 |
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Insurance Corporation of British Columbia ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Guidewire | Legacy | Guidewire Canvas | Insurance Claims Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Insurance Corporation of British Columbia implemented Guidewire Canvas as part of an Insurance Claims Management initiative to create a digital online claims capability for its 2.6 million policyholders and support more than 900,000 claims processed annually. The deployment targeted peak season volume challenges and customer experience improvements by providing a digital front end for first notice of loss and claims status interactions, aligning with ICBC’s mandate to deliver efficient basic auto insurance across British Columbia, Canada.
Guidewire Canvas was configured to deliver a streamlined FNOL workflow with a minimal question set, pick list driven navigation, and a small number of open text fields to capture narrative details, reflecting ICBC’s customer feedback driven design. The implementation reused and surfaced core ClaimCenter processes to avoid duplicated effort, and Canvas was integrated with Guidewire ClaimCenter and Guidewire PolicyCenter to enable policy lookup, case orchestration, and trusted data flow between digital intake and claims processing. The configuration emphasized rapid time to market, delivering a minimum viable product against an aggressive timeline to enable iterative improvements based on real user behavior.
Operationally the Canvas rollout extended across claims operations and the contact center, enabling cross channel continuity where partially completed digital claims could be retrieved by agents to avoid rekeying information and reduce handle time for complex cases. The solution was instrumented to support online claim status checks and to present assigned adjuster information, which improved transparency for policyholders and reduced inbound status inquiries. The deployment leveraged existing Guidewire components including Guidewire CustomerEngage patterns for digital engagement while maintaining ClaimCenter as the authoritative case engine.
Governance and process changes followed a test and learn model, using policyholder feedback to iterate question sets and workflow steps, and prioritizing customer centricity over feature breadth. Early outcomes reported by ICBC included more than 80 percent customer satisfaction scores, 19 percent of first notice of loss submissions originating online, and 56 percent of claimants checking status online, with reported improvements in scalability and call center efficiency. Looking forward ICBC intends to use connectivity and real time data to extend automation and integrate repair and rental ecosystems to further streamline straight through claims processing.
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Insurance Claims Management | ERP Services and Operations |
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2007 | 2008 |
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Insurance Policy Administration | ERP Services and Operations |
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2023 | 2023 |
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Insurance Corporation of British Columbia Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2014 | 2018 |
In 2014 Insurance Corporation of British Columbia implemented Microsoft Power BI as part of an Analytics and BI initiative to create and maintain enterprise dashboards and reporting for digital services and marketing performance. The program centralized BI dashboard development using Microsoft Power BI alongside Tableau and Microsoft Power View and PowerPivot, focusing on measurement of digital channels and operational reporting for online portals and mobile experiences.
The Microsoft Power BI deployment emphasized standard Analytics and BI capabilities including interactive visualization, data modeling, scheduled dataset refresh, and self-service reporting for marketing and UX teams. Reports and dashboards were configured to surface campaign metrics, site behavior indicators, and user experience signals, with Power BI used to author consolidated executive and operational views from multiple sources.
Integrations included an enhanced Google Analytics setup to capture key business and user experience data on ICBC web portals, and administration of Salesforce CRM for the Insurance distribution division to bring distribution and customer data into analytics workflows. Tableau remained in use for complementary dashboarding, while Power BI ingested web analytics, CRM extracts, and marketing campaign data to support cross-channel analysis across portals, social, and mobile channels.
Governance and operational workflows were structured around centralized dashboard maintenance, campaign reporting cycles, and an escalation process for UX issues identified by analytics. Teams responsible for digital marketing strategy, media planning, UX analysis, and insurance distribution operations consumed Microsoft Power BI reports to inform planning and reporting, with ongoing administration to maintain analytics taxonomy and data quality.
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Insurance Corporation of British Columbia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Insurance Corporation of British Columbia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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Insurance Corporation of British Columbia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Insurance Corporation of British Columbia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Test Automation Platform | PaaS |
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2021 | 2021 |
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Insurance Corporation of British Columbia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Insurance Corporation of British Columbia
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Insurance Corporation of British Columbia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Insurance Corporation of British Columbia IT executives and key decision makers. This section highlights Insurance Corporation of British Columbia's latest recorded technology evaluations, including Blue Yonder Transportation Management ( ex JDA TMS ) for Transportation Management on 2025-12-18 and Precisely EngageOne for Customer Engagement on 2025-02-11. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Insurance Corporation of British Columbia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-12-18 | Insurance Corporation of British Columbia | Evaluated | Blue Yonder | Blue Yonder Transportation Management ( ex JDA TMS ) | Transportation Management | SCM |
| 2025-02-11 | Insurance Corporation of British Columbia | Evaluated | Precisely | Precisely EngageOne | Customer Engagement | CRM |
FAQ - APPS RUN THE WORLD Insurance Corporation of British Columbia Technographics
Insurance Corporation of British Columbia is a Insurance organization based in Canada,
with around 5000 employees and annual revenues of $5.43 billion.
Insurance Corporation of British Columbia operates a diverse technology stack with applications such as
SAP SuccessFactors Employee Central, Guidewire Canvas and Microsoft Power BI,
covering areas like Core HR, Insurance Claims Management and Analytics and BI.
Insurance Corporation of British Columbia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Guidewire and Microsoft.
Insurance Corporation of British Columbia recently adopted applications including
SAP SuccessFactors Employee Central Payroll in 2023, SAP SuccessFactors Recruiting in 2023 and SAP SuccessFactors Employee Central Time and Attendance Management in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Insurance Corporation of British Columbia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Insurance Corporation of British Columbia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Insurance Corporation of British Columbia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.