IntelyCare
1250 Hancock Street,
Quincy, 02169, MA,
United States
Quincy, 02169, MA,
United States
1 844-683-5922
Professional Services
IntelyCare Technographics
IntelyCare Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IntelyCare and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1920 IntelyCare employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IntelyCare has purchased the following applications: YayPay by Quadient for AR Automation in 2020, Lever by Employ for Applicant Tracking System in 2018, LiveChat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IntelyCare is running and its propensity to invest more and deepen its relationship with Quadient , Oracle , Employ or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IntelyCare revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IntelyCare intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IntelyCare Tech Stack and Enterprise Applications
IntelyCare ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quadient | Legacy | YayPay by Quadient | AR Automation | ERP | n/a | 2020 | 2021 |
In 2020, IntelyCare implemented YayPay by Quadient as its AR Automation solution. The initiative centralized accounts receivable workflows within the Finance Department and provided a platform for AR Specialists based in Quincy, MA while supporting collaboration across remote teams and sales for client onboarding.
YayPay by Quadient was configured to manage core AR Automation capabilities including collections management, automated invoice presentment, electronic payment application, credit memo request validation, account reconciliation, and customer communication and dispute tracking. Configuration work emphasized client setup rules such as billing rates, payment terms, and contact data to ensure invoicing and payment application aligned with contractual terms.
Public hiring materials reference Oracle NetSuite alongside YayPay, indicating operational adjacency between YayPay by Quadient and Oracle NetSuite in IntelyCare's finance stack and enabling ledger synchronization and AR ledger visibility for finance users. The deployment supported daily workflows for AR Specialists who perform collection calls, resolve client billing inquiries, reconcile monthly accounts, and coordinate contract administration and new client setup with the sales team.
Governance and process changes centered on formalizing client onboarding, role based access for AR Specialists, documented credit memo validation and approval workflows, and monthly reconciliation controls to ensure that balances and payment applications were properly supported. Operational scope remained focused on finance and cross functional touchpoints rather than companywide platform consolidation.
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ERP Financial | ERP |
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2020 | 2021 |
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IntelyCare HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Employ | Legacy | Lever by Employ | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, IntelyCare implemented Lever by Employ as its Applicant Tracking System, embedding Lever on the company careers site to capture external job applications and drive candidate intake. The Lever by Employ Applicant Tracking System is the public-facing recruitment entry point for IntelyCare, visible on the company careers portal and used to publish job postings and collect applicant profiles.
The implementation was configured to utilize standard Applicant Tracking System capabilities, including requisition management, candidate sourcing and CRM functionality, interview scheduling, collaborative hiring workflows, and offer tracking. Lever by Employ was provisioned to support structured hiring pipelines and role-based access for recruiters and hiring managers, while enabling centralized candidate records and activity histories typical of ATS deployments.
Operationally, the deployment served IntelyCare talent acquisition and HR functions across its U.S. operations, with hiring managers and recruiting teams leveraging the Lever by Employ Applicant Tracking System for requisition approval, pipeline management, and interview coordination. Governance focused on recruiting workflow standardization and career site integration to ensure consistent candidate experience and centralized tracking of applicant lifecycle events.
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Core HR | HCM |
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2020 | 2021 |
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Earned Wage Access | HCM |
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2021 | 2021 |
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Employee Experience | HCM |
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2020 | 2020 |
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Employee Self Service, HR Service Delivery | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2020 | 2021 |
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Talent Assessment | HCM |
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2024 | 2024 |
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Workforce Analytics | HCM |
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2020 | 2020 |
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Workforce Scheduling | HCM |
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2023 | 2023 |
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IntelyCare AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, IntelyCare implemented LiveChat on its website, deploying LiveChat as a client-side conversational interface under the Chatbots and Conversational AI category. The deployment is centered on an embedded web widget and an associated agent console, inserting real-time messaging into the site front end. Configuration work focused on embedding the LiveChat script across customer-facing pages and provisioning agent access for internal teams, enabling on-site conversational triage and lead capture workflows. This implementation places the application at the website layer where it directly interfaces with prospective and current customers.
The LiveChat deployment delivers capabilities typical of Chatbots and Conversational AI, including real-time messaging, proactive chat invitations, canned responses, routing to agent consoles, and reporting for conversational analytics, supporting customer support and engagement business functions. Governance appears managed through central web configuration and console-based agent administration, aligning chat operations with existing customer engagement processes. IntelyCare LiveChat Chatbots and Conversational AI is therefore positioned as a website-delivered conversational platform that operationalizes customer engagement workflows through an embedded chat interface.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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IntelyCare Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2022 | 2022 |
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IntelyCare Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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IntelyCare CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing, Sales Engagement | CRM |
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2021 | 2021 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Loyalty | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics, Lead Generation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Sales Automation, Sales Engagement | CRM |
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2020 | 2020 |
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IntelyCare ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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IntelyCare TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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IntelyCare IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IntelyCare CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Cloud Access Security Brokers (CASB) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at IntelyCare
| First Name | Last Name | Title | Function | Department | Phone | |
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Client Success Manager | Manager | Customer Service | |
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Chief Marketing Officer | CXO | Marketing | |
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Customer Success Manager | Manager | Customer Service | |
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Vice President of Sales | VP | Sales | |
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Senior Vice President of Sales | VP | Sales | |
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Vice President, People Experience | VP | HR | |
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Senior Director of Payroll | Director | HR | |
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Payroll Systems Manager | Manager | HR | |
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Manager Total Rewards | Manager | HR | |
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Manager, Talent Acquisition | Manager | HR | |
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Apps Being Evaluated by IntelyCare Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IntelyCare IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IntelyCare digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD IntelyCare Technographics
IntelyCare is a Professional Services organization based in United States,
with around 1920 employees and annual revenues of $250.0 million.
IntelyCare operates a diverse technology stack with applications such as
YayPay by Quadient, Lever by Employ and LiveChat,
covering areas like AR Automation, Applicant Tracking System and Chatbots and Conversational AI.
IntelyCare has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Quadient, Employ and LiveChat, Inc..
IntelyCare recently adopted applications including
Journeyfront Intelligent Hiring Suite in 2024, UKG Pro Scheduling (ex UKG Dimensions Scheduling) in 2023 and Snowflake Data Warehouse in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IntelyCare’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IntelyCare’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IntelyCare technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.