Quincy, 02169, MA,
United States
IntelyCare Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by IntelyCare and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1920 IntelyCare employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IntelyCare has purchased the following applications: YayPay by Quadient for AR Automation in 2020, Lever by Employ for Applicant Tracking System in 2018, LiveChat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IntelyCare is running and its propensity to invest more and deepen its relationship with Quadient , Oracle , Employ or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IntelyCare revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IntelyCare intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quadient | Legacy | YayPay by Quadient | AR Automation | ERP Financial Management | n/a | 2020 | 2021 |
In 2020, IntelyCare implemented YayPay by Quadient as its AR Automation solution. The initiative centralized accounts receivable workflows within the Finance Department and provided a platform for AR Specialists based in Quincy, MA while supporting collaboration across remote teams and sales for client onboarding.
YayPay by Quadient was configured to manage core AR Automation capabilities including collections management, automated invoice presentment, electronic payment application, credit memo request validation, account reconciliation, and customer communication and dispute tracking. Configuration work emphasized client setup rules such as billing rates, payment terms, and contact data to ensure invoicing and payment application aligned with contractual terms.
Public hiring materials reference Oracle NetSuite alongside YayPay, indicating operational adjacency between YayPay by Quadient and Oracle NetSuite in IntelyCare's finance stack and enabling ledger synchronization and AR ledger visibility for finance users. The deployment supported daily workflows for AR Specialists who perform collection calls, resolve client billing inquiries, reconcile monthly accounts, and coordinate contract administration and new client setup with the sales team.
Governance and process changes centered on formalizing client onboarding, role based access for AR Specialists, documented credit memo validation and approval workflows, and monthly reconciliation controls to ensure that balances and payment applications were properly supported. Operational scope remained focused on finance and cross functional touchpoints rather than companywide platform consolidation.
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ERP Financial | ERP Financial Management |
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2020 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Employ | Legacy | Lever by Employ | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
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Core HR | HCM |
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2020 | 2021 |
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Earned Wage Access | HCM |
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2021 | 2021 |
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Employee Experience | HCM |
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2020 | 2020 |
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Employee Self Service, HR Service Delivery | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2020 | 2021 |
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Talent Assessment | HCM |
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2024 | 2024 |
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Workforce Analytics | HCM |
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2020 | 2020 |
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Workforce Scheduling | HCM |
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2023 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing, Sales Engagement | CRM |
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2021 | 2021 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Loyalty | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics, Lead Generation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Sales Automation, Sales Engagement | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Cloud Access Security Brokers (CASB) | CyberSecurity |
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2022 | 2022 |
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