Internal Revenue Service
1500 Pennsylvania Ave NW,
Washington, 20222, DC,
United States
Washington, 20222, DC,
United States
1 202-622-5000
Government
Internal Revenue Service Technographics
Internal Revenue Service Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Internal Revenue Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 74299 Internal Revenue Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Internal Revenue Service has purchased the following applications: SAP Business Suite for ERP Financial in 2008, Quadient Neopost IS-280 for Mailing System in 2018, MicroStrategy ONE Analytics for Analytics and BI in 2002 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Internal Revenue Service is running and its propensity to invest more and deepen its relationship with SAP , Nacha , TaxSlayer or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Internal Revenue Service revenues, which have grown to $12.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Internal Revenue Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Internal Revenue Service Tech Stack and Enterprise Applications
Internal Revenue Service ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business Suite | ERP Financial | ERP | n/a | 2008 | 2008 |
In 2008, the Internal Revenue Service implemented SAP Business Suite to provide core enterprise financial functionality. The program included architecture and infrastructure services, cloud computing solutions, and a HANA implementation to support the SAP Business Suite deployment.
Workstreams focused on ERP Financial functionality, with configuration of financial accounting, general ledger, accounts payable, accounts receivable, and statutory reporting workflows consistent with a public sector tax authority. Architecting, installation, configuration, and go live support were delivered for the ERP SAP application, emphasizing secure infrastructure and transactional integrity. Implementation included environment provisioning, system parameterization, and transport management for production readiness.
Operational coverage centered on finance, accounting, treasury and tax accounting functions across the agency, aligning SAP Business Suite with government financial controls and auditability requirements. Cloud computing solutions were leveraged for infrastructure services to enable scalable application hosting and in-memory processing via HANA. The deployment emphasized system hardening and availability to meet continuous financial processing demands.
Governance included formal configuration management, release coordination, and go live support to stabilize the ERP Financial landscape during cutover and initial operations. Ongoing support activities covered operational monitoring, patching, and change control to sustain the SAP Business Suite implementation.
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Expense Management | ERP |
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2014 | 2014 |
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Payment Processing | ERP |
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2021 | 2021 |
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Tax Management | ERP |
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2015 | 2017 |
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Tax Management | ERP |
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2015 | 2017 |
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Tax Management | ERP |
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2015 | 2017 |
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Internal Revenue Service ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Quadient | Legacy | Quadient Neopost IS-280 | Mailing System | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, the Internal Revenue Service implemented Quadient Neopost IS-280 as a Mailing System to support centralized mailroom processing. The Quadient Neopost IS-280 was used specifically for meter-based postage application and for maintaining auditable tracking and reconciliation records tied to outgoing mail streams.
The implementation centered on metering and postage printing capabilities, mail piece tracking, and reconciliation workflows typical of a Mailing System. Operational capabilities documented in internal job tasks include reviewing and processing outgoing mail on a Neopost metering machine, preserving records for tracking and reconciliation, and handling mailstream tasks such as extraction, sorting, filing, and numbering of tax returns.
Operational scope targeted mailroom clerical functions and downstream tax processing workflows, with staff performing receiving, opening, distribution, and metering activities. Governance and procedural controls emphasized recordkeeping for postage reconciliation and chain of custody for tax document handling, aligning the Quadient Neopost IS-280 Mailing System with the IRS requirement for auditable mail processing and mailstream integrity.
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Internal Revenue Service Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MicroStrategy | Legacy | MicroStrategy ONE Analytics | Analytics and BI | Analytics and BI | n/a | 2002 | 2018 |
In 2002, Internal Revenue Service implemented MicroStrategy ONE Analytics as its enterprise Analytics and BI platform. The deployment established MicroStrategy ONE Analytics to provide consolidated reporting, interactive dashboards, scorecarding, and ad hoc analysis capabilities for agency analytical teams.
The implementation configured a centralized metadata repository and a server tier, standardizing report libraries, interactive dashboards, scorecards, and self service query tools. Typical Analytics and BI functional workflows were implemented, including OLAP style slicing and dicing, scheduled report distribution, and role based security with central user provisioning and access controls to support audit and compliance reporting.
BI governance was formalized with stewardship roles, change control for report development, and scheduled data refresh protocols, aligning reporting workflows with program oversight and tax administration functions. MicroStrategy ONE Analytics was positioned as the agency’s Analytics and BI backbone for operational reporting, business intelligence, and executive dashboards.
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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Internal Revenue Service Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2020 | 2020 |
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Internal Revenue Service CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2004 | 2004 |
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Internal Revenue Service ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Remote Monitoring and Management | ITSM |
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2003 | 2003 |
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Internal Revenue Service PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Operating System (OS) | PaaS |
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2010 | 2010 |
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Internal Revenue Service IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Internal Revenue Service Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IoT Platform | Internet of Things |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Internal Revenue Service
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Research and Analytics Division | Director | Finance | |
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Executive Director, Compliance Strategy & Policy, Affordable Health Care | Director | Finance | |
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Associate Director, Data Management Division, Research Applied Analytics and Statistics | Director | IT | |
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Chief Financial Officer | CXO | Finance | |
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Deputy Associate CFO for Financial Managemen | CXO | Finance | |
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Associate Chief Financial Officer | CXO | Finance | |
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Internal Financial Management Director | Director | Finance | |
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OCFO Deputy Chief Financial Officer | CXO | Finance | |
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Director Office of Financial Management Policy | Director | Finance | |
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Director Office of Financial Reports | Director | Finance | |
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Director Office of Financial Management Systems | Director | IT | |
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Chief Procurement Officers | CXO | Procurement | |
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OCFO Chief Financial Officer | CXO | Finance | |
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Deputy Chief Information Officer, Internal Revenue Service | CXO | IT | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Internal Revenue Service Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Internal Revenue Service IT executives and key decision makers. This section highlights Internal Revenue Service's latest recorded technology evaluations, including Salesforce Vlocity for Customer Experience on 2026-02-25, Commsor for Community Management on 2026-02-23, and Fiserv Signature Bank Platform for Core Banking on 2026-02-10. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Internal Revenue Service digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-25 | Internal Revenue Service | Evaluated | Salesforce | Salesforce Vlocity | Customer Experience | CRM |
| 2026-02-23 | Internal Revenue Service | Evaluated | Commsor | Commsor | Community Management | CRM |
| 2026-02-10 | Internal Revenue Service | Evaluated | Fiserv | Fiserv Signature Bank Platform | Core Banking | ERP Services and Operations |
| 2026-02-09 | Internal Revenue Service | Evaluated |
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PEO (Professional Employer Organization) | Professional Services |
| 2026-01-09 | Internal Revenue Service | Evaluated |
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Payment Processing | ERP |
| 2026-01-07 | Internal Revenue Service | Evaluated |
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Content Delivery Network | IaaS |
| 2025-11-27 | Internal Revenue Service | Evaluated |
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PEO (Professional Employer Organization) | Professional Services |
| 2025-09-04 | Internal Revenue Service | Evaluated |
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Identity and Access Management (IAM) | CyberSecurity |
| 2025-08-19 | Internal Revenue Service | Evaluated |
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Project Portfolio Management | PPM |
| 2025-08-06 | Internal Revenue Service | Evaluated |
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Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Internal Revenue Service Technographics
Internal Revenue Service is a Government organization based in United States,
with around 74299 employees and annual revenues of $12.30 billion.
Internal Revenue Service operates a diverse technology stack with applications such as
SAP Business Suite, Quadient Neopost IS-280 and MicroStrategy ONE Analytics,
covering areas like ERP Financial, Mailing System and Analytics and BI.
Internal Revenue Service has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Quadient and MicroStrategy.
Internal Revenue Service recently adopted applications including
Nacha ACH Payment in 2021, Acquia Cloud in 2020 and Verint Predictive Experience (formerly Verint ForeSee) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Internal Revenue Service’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Internal Revenue Service’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Internal Revenue Service technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.