IP Australia
47 Bowes Street,
Canberra, 2606, ACT,
Australia
Canberra, 2606, ACT,
Australia
61 13 0065-1010
Government
IP Australia Technographics
IP Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IP Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 IP Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IP Australia has purchased the following applications: Chatbase for Chatbots and Conversational AI in 2023, Microsoft Power BI for Analytics and BI in 2023, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IP Australia is running and its propensity to invest more and deepen its relationship with Chatbase , Microsoft , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IP Australia revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IP Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IP Australia Tech Stack and Enterprise Applications
IP Australia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Chatbase | Legacy | Chatbase | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, IP Australia implemented Chatbase on its public website to provide conversational access to IP guidance and self service information. The deployment uses Chatbase, classified in the Chatbots and Conversational AI category, to present a public facing conversational interface that routes routine queries away from manual enquiry channels.
The implementation focuses on core Chatbots and Conversational AI capabilities, including knowledge ingestion from institutional content, conversational search and intent recognition, contextual response generation, and usage analytics. Chatbase provides a chat widget and backend conversational logic that together enable query understanding, answer retrieval, and iterative refinement of responses through analytics informed tuning.
Operationally the rollout is oriented toward public engagement and information services, impacting customer service and front line information teams who manage citizen enquiries. Governance tasks emphasized include content curation, knowledge base versioning, and periodic model or response updates to maintain accuracy and consistency of public information.
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IP Australia Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2023 | 2023 |
In 2023, IP Australia implemented Microsoft Power BI. Microsoft Power BI is deployed as an Analytics and BI solution on their public website and is used to publish interactive dashboards and reports for both internal stakeholders and external visitors.
The implementation focuses on reusable datasets, interactive report canvases, visualization templates, and scheduled data refresh to support reporting and data exploration. Configuration includes Power BI workspaces for development and publishing, role based access controls for content authors and viewers, and self service consumption for business users, reflecting standard Analytics and BI functional workflows.
Operational coverage centers on teams that manage IP services and information delivery, with embedded analytics exposed through the website and internal access provisioned via Power BI publishing flows. Governance emphasizes report lifecycle management, dataset refresh schedules, and access provisioning to align analytics publication with IP Australia information management practices.
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IP Australia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, IP Australia implemented Cisco Webex Meetings as its Audio Video and Web Conferencing solution on its public website. Cisco Webex Meetings provides scheduled and ad hoc meetings, multi party audio and video, screen sharing, cloud recording, participant management, and meeting controls, aligning with standard Audio Video and Web Conferencing capabilities.
The implementation is delivered through Cisco Webex Meetings cloud services and is embedded in the IP Australia website to enable browser based meeting join and attendee registration flows for both internal users and external stakeholders. The deployment supports collaboration and remote engagement across business functions including stakeholder communications, virtual briefings, and cross agency coordination, with Cisco Webex Meetings acting as the primary Audio Video and Web Conferencing application for online meetings.
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Collaboration | Collaboration |
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2018 | 2018 |
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IP Australia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2016 | 2016 |
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IP Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2020 | 2020 |
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IP Australia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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IP Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at IP Australia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Chief Human Resources Officer | CXO | HR | |
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Assistant Director, People and Organisational Development | Director | HR | |
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Assistant Director, People and Organisational Development | Director | HR | |
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Apps Being Evaluated by IP Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from IP Australia IT executives and key decision makers. This section highlights IP Australia's latest recorded technology evaluations, including Eway Payments for Payment Processing on 2025-03-27. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the IP Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-03-27 | IP Australia | Evaluated | Eway | Eway Payments | Payment Processing | ERP |
FAQ - APPS RUN THE WORLD IP Australia Technographics
IP Australia is a Government organization based in Australia,
with around 1200 employees and annual revenues of $300.0 million.
IP Australia operates a diverse technology stack with applications such as
Chatbase, Microsoft Power BI and Cisco Webex Meetings,
covering areas like Chatbots and Conversational AI, Analytics and BI and Audio Video and Web Conferencing.
IP Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Chatbase, Microsoft and Cisco Systems.
IP Australia recently adopted applications including
Chatbase in 2023, Microsoft Power BI in 2023 and Cisco Webex Meetings in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IP Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IP Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IP Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.