iSelect
Level 11, Tower 1, Collins Square, 727 Collins Street,
Docklands, 3008, VIC,
Australia
Docklands, 3008, VIC,
Australia
61 3 9276-8000
Insurance
iSelect Technographics
iSelect Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by iSelect and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 iSelect employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that iSelect has purchased the following applications: LiveHire ATS for Applicant Tracking System in 2024, Zendesk Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems iSelect is running and its propensity to invest more and deepen its relationship with LiveHire , ReadyTech , Vervoe or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing iSelect revenues, which have grown to $90.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for iSelect intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
iSelect Tech Stack and Enterprise Applications
iSelect HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHire | Legacy | LiveHire ATS | Applicant Tracking System | HCM | n/a | 2024 | 2024 |
In 2024 iSelect implemented LiveHire ATS as its Applicant Tracking System. The LiveHire ATS is embedded on iSelect’s public careers pages, capturing applications and routing candidate records directly from the website into the recruitment platform.
The implementation centers on core Applicant Tracking System capabilities including job requisition publishing, application form ingestion, resume parsing, candidate profile management, configurable hiring pipelines, interview scheduling, and candidate communication workflows. LiveHire ATS is configured to present branded job listings on the iSelect website and to route applicants into recruiter and hiring manager workflows.
Operational coverage is focused on talent acquisition and human resources functions within iSelect, supporting recruiter activity and hiring manager decisioning across Australia. The deployment architecture is driven by a web-embedded career portal tied to a centralized LiveHire ATS tenant, enabling real time application capture and consolidated candidate records for recruiting teams.
Governance and process configuration emphasize role based access controls for HR and hiring managers, standardized pipeline stages and workflow automation, and alignment with Australian recruitment and data privacy practices. LiveHire ATS serves as the primary Applicant Tracking System for iSelect’s recruitment lifecycle and career site orchestration.
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Core HR | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2015 | 2015 |
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Talent Assessment | HCM |
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2020 | 2020 |
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iSelect AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 iSelect deployed Zendesk Chat on its public website. The iSelect Zendesk Chat implementation maps to the Chatbots and Conversational AI category and was purposed for web-based customer service and lead capture workflows.
Implementation centered on the Zendesk Chat live chat widget, configuration of conversational workflows, and automated messaging and routing capabilities consistent with Chatbots and Conversational AI solutions. Work included chat window behavior and business hours handling, canned responses and scripted conversational flows to capture customer context prior to agent engagement.
Operational scope was the iSelect website channel where Zendesk Chat served as the primary web messaging layer supporting customer service and sales engagement teams. The deployment incorporated agent handoff and concurrent chat management as standard operational capabilities for web chat in a mid-market insurance broker environment.
Governance and rollout were organized around web channel operations, with customer support leadership accountable for configuration, message templates, and ongoing tuning of conversational workflows. Zendesk Chat was instrumented on the site and managed as part of iSelect’s digital engagement portfolio.
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iSelect Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, iSelect implemented Microsoft 365 to standardize Collaboration across its organization. iSelect uses Microsoft 365 on their website, and the Microsoft 365 platform is present in the site source, indicating the vendor tooling is part of both external and internal digital properties.
The deployment uses a cloud tenant model of Microsoft 365 with centralized administration and cloud identity controls, and it leverages core Collaboration capabilities including Exchange Online for email, Microsoft Teams for messaging and meetings, SharePoint Online for intranet and document collaboration, OneDrive for file sync, and the Office desktop and web applications for productivity. Operational coverage is organization-wide, supporting corporate collaboration workflows across sales, marketing, customer service and operations, with tenant-level governance configured to manage users, access, and compliance features typical of Microsoft 365 Collaboration implementations.
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Collaboration | Collaboration |
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2018 | 2018 |
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iSelect CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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iSelect ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2020 | 2020 |
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iSelect PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2017 | 2017 |
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iSelect PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2023 | 2023 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2021 | 2021 |
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iSelect IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at iSelect
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by iSelect Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from iSelect IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the iSelect digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD iSelect Technographics
iSelect is a Insurance organization based in Australia,
with around 500 employees and annual revenues of $90.0 million.
iSelect operates a diverse technology stack with applications such as
LiveHire ATS, Zendesk Chat and Microsoft 365,
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Collaboration.
iSelect has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveHire, Zendesk and Microsoft.
iSelect recently adopted applications including
LiveHire ATS in 2024, PostHog in 2023 and Microsoft Clarity in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of iSelect’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates iSelect’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete iSelect technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.