J.Crew
J.Crew Technographics
J.Crew Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by J.Crew and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12500 J.Crew employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that J.Crew has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2007, Workday Absence Management for Absence and Leave Management in 2019, SAP Apparel and Footwear (SAP AFS) for Retail Management in 2008 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems J.Crew is running and its propensity to invest more and deepen its relationship with SAP , Block (ex Square, Inc) , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing J.Crew revenues, which have grown to $3.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for J.Crew intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
J.Crew Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2007 | 2008 |
In 2007, J.Crew implemented SAP ERP ECC 6.0 as its ERP Financial system. The deployment targeted core finance, purchasing, sales order and inventory workflows to support wholesale and retail store operations within the company.
The SAP ERP ECC 6.0 implementation included extensive ABAP customization and configuration work, notably pricing routines for purchase order freight charges and Average Unit Cost, creation of a universal wholesale invoice with SMARTFORM, and ALV reports for stock conversion and mass upload of inventory transactions. Development work delivered R3 RFC functions to support PI interfaces, an IDoc upload application for purchase order creation with custom segments, GTIN generation logic tied to article and price creation dates, and POSDM integration on BW for POS sales data aggregation.
Integrations and operational coverage were broad, spanning SAP BW data extractors, SAP PI interfaces, POS systems and third party logistics connectors. The program maintained real time and batch interfaces with payment processors and tokenization flows, developed IDoc extensions for POS inbound processing, and connected with warehouse and allocation systems such as the Manhattan Warehouse project and DCM Allocation integrations mentioned in the implementation history.
Governance and run operations emphasized iterative delivery and post go live stabilization, with weekly status reporting to IT upper management, formal code review processes before deployment, and ongoing post go live support including international rollout of an Inventory Lookup Portal. The SAP ERP ECC 6.0 implementation also encompassed SAP New GL adoption, regression testing during upgrades from SAP 4.70, and cross functional work with HR and DBA teams to enable payroll and performance optimizations within the ERP Financial footprint.
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ERP Financial | ERP Financial Management |
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2018 | 2018 |
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Expense Management | ERP Financial Management |
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2005 | 2005 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2019 | 2023 |
In 2019 J.Crew implemented Workday Absence Management to provide Absence and Leave Management capabilities for HR and payroll business functions at a company scale of approximately 12,500 employees. The deployment of Workday Absence Management is positioned within the broader Workday HCM footprint to manage Time Off workflows and absence tracking as an integrated component of Core HCM, Payroll, and Benefits.
Configuration work focused on hands-on business process configuration, validations, conditional rules, and workflow design for absence and time off use cases, with regular use of EIB data uploads for bulk transactions, structured testing and issue analysis, and creation of custom and advanced reports and dashboards. Workday Absence Management was administered alongside Core HCM, Workday Payroll, and Benefits modules, with responsibilities including payroll calculation support, tax and deduction configurations, and ad-hoc reporting to support ongoing payroll processing.
Integrations were implemented in collaboration with IT to operate the Workday ecosystem, with explicit emphasis on integrations needed for payroll and data exchanges and ongoing management of EIB feeds and custom integrations. The HR Technology and Analytics team, including a Workday Sr Solutions Architect and functional analysts, maintained security design and user assignment documentation, conducted security impact analysis for changes, and partnered with the Workday Support Team and community to evaluate bi-annual releases and new functionality.
Governance centered on the HR Technology and Analytics organization, where the Sr Solutions Architect provided end-to-end configuration oversight, coached junior team members, handled Tier 2 escalations, and translated business requirements into Workday solutions through requirements gathering, process mapping, and gap analysis. The J.Crew Workday Absence Management Absence and Leave Management implementation directly supported HR, Payroll, Benefits, and Recruiting functions and included regular release cadence governance and system configuration lifecycle management.
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Benefits Administration | HCM |
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2019 | 2023 |
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Core HR | HCM |
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2019 | 2023 |
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Learning and Development | HCM |
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2019 | 2023 |
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Onboarding | HCM |
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2019 | 2023 |
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Payroll | HCM |
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2019 | 2023 |
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Performance and Goal Management | HCM |
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2014 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2023 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Apparel and Footwear (SAP AFS) | Retail Management | ERP Services and Operations | n/a | 2008 | 2009 |
In 2008, J.Crew implemented SAP Apparel and Footwear (SAP AFS) as its core Retail Management application to centralize apparel-specific merchandising and store operations. SAP Apparel and Footwear (SAP AFS) was positioned to support merchandising, inventory optimization, allocation and replenishment workflows across corporate merchandising, planning and store operations.
The implementation focused on AFS functional modules typical to the category, including assortment planning, style and season management, allocation and replenishment logic, size curve and store assortment configuration, and pricing and markdown planning. Configuration work emphasized business rule orchestration for seasonal assortments and automated replenishment flows to retail locations, aligned with merchandising calendars and style lifecycles.
Architecturally the deployment integrated the SAP AFS application with a SAP analytics and data landscape, including SAP BW on HANA and SAP BW/4HANA for reporting, SAP POSDM for point of sale data capture and staging, and SAP BusinessObjects for enterprise reporting and dashboards. The program incorporated Hadoop Big Data integration for extended analytics, and used SAP BODS, SLT and SAP DXC based extraction to pull transactional feeds from SD, MM, FI and HR, as well as non SAP sources such as Oracle databases and flat files. Technical work included HANA database migration activities, conversion of BW objects into HANA views and ADSO models, and development of analytical and calculation views using HANA Studio.
Operational coverage spanned merchandising, assortment planning, inventory and replenishment, store operations and finance data feeds, with sustained production support and multiple technical upgrade cycles documented. Governance emphasized BI and ETL stewardship, Agile based delivery practices, and data warehouse modeling patterns including LSA and LSA++ to support reporting and performance tuning. The configuration and integration footprint established SAP Apparel and Footwear (SAP AFS) as J.Crew SAP AFS Retail Management backbone for merchandising and POS driven operational workflows.
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AI infrastructure | AI Development |
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2024 | 2024 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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Data Warehouse | Analytics and BI |
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2013 | 2013 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2019 | 2019 |
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eCommerce | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2023 | 2023 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Shipping Management | eCommerce |
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2015 | 2015 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Compliance | SCM |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics, Data Management Platform | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2018 | 2018 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Quality Management | PLM and Engineering |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at J.Crew
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by J.Crew Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from J.Crew IT executives and key decision makers. This section highlights J.Crew's latest recorded technology evaluations, including JDA RedPrairie WMS for Warehouse Management on 2024-06-24 and Manhattan WMS for Warehouse Management on 2024-06-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the J.Crew digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD J.Crew Technographics
J.Crew is a Retail organization based in United States,
with around 12500 employees and annual revenues of $3.00 billion.
J.Crew operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Workday Absence Management and SAP Apparel and Footwear (SAP AFS),
covering areas like ERP Financial, Absence and Leave Management and Retail Management.
J.Crew has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Workday.
J.Crew recently adopted applications including
Rackspace Private Cloud AI in 2024, dbt Analytics in 2023 and Mirakl Marketplace Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of J.Crew’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates J.Crew’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete J.Crew technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.