JACK Entertainment
100 Public Square,
Cleveland, 44113, OH,
United States
Cleveland, 44113, OH,
United States
1 216-297-4777
Leisure and Hospitality
JACK Entertainment Technographics
JACK Entertainment Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by JACK Entertainment and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1400 JACK Entertainment employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that JACK Entertainment has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2018, UKG Workforce Central Payroll (ex Kronos Workforce Payroll) for Payroll in 2012, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems JACK Entertainment is running and its propensity to invest more and deepen its relationship with Microsoft , UKG , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing JACK Entertainment revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for JACK Entertainment intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
JACK Entertainment Tech Stack and Enterprise Applications
JACK Entertainment ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Business Central | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, JACK Entertainment implemented Microsoft Dynamics 365 Business Central as its ERP Financial platform to support accounts payable and vendor management. The deployment is documented in relation to the Cleveland, Ohio accounts payable operation, where Microsoft Dynamics 365 Business Central is used to manage core vendor and payment lifecycle tasks for the leisure and hospitality finance function.
Configuration and functional modules reflected in operational use include invoice matching and price matching, purchase order processing and administration of purchase agreements, vendor master data creation and editing, offset payment processing, and payment reconciliation workflows. The Accounts Payable Specialist role documents routine weekly payment processing and vendor outreach for discrepancy resolution, indicating configured payment run and reconciliation processes within Microsoft Dynamics 365 Business Central.
Operational coverage centers on the Accounts Payable team in Cleveland, with the recorded user activities starting June 2018 and continuing in the finance function. Governance and workflow structure emphasize invoice to pay controls, vendor record governance, and reconciliation and exception handling procedures driven through Microsoft Dynamics 365 Business Central within JACK Entertainment s ERP Financial environment.
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JACK Entertainment HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Payroll (ex Kronos Workforce Payroll) | Payroll | HCM | n/a | 2012 | 2012 |
In 2012, JACK Entertainment implemented UKG Workforce Central Payroll (ex Kronos Workforce Payroll). The deployment targeted Payroll operations for the company’s US leisure and hospitality workforce of about 1,400 employees, centralizing pay calculation and scheduled pay runs under a single Payroll application.
UKG Workforce Central Payroll was configured to handle core payroll processing workflows, including gross to net calculation, tax withholding, pay statement generation, pay cycle scheduling, and off cycle adjustments. Configuration emphasized role based security, payroll reporting and compliance functionality, and integration readiness for time and attendance inputs typical of Payroll systems.
Integrations and operational coverage centered on secure access to adjacent HR and engagement systems. Security access to core HR/Payroll systems KRONOS, UltiPro, AwardCo, Brainier, and Qualtrics was provisioned so payroll records could align with HR master data and employee engagement inputs. Governance focused on role based access controls and audit trails for payroll administrators and HR users, with rollout sequencing coordinated around pay cycles and administrative cutoffs to preserve operational continuity.
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Recruiting, Applicant Tracking System | HCM |
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2012 | 2012 |
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Time and Attendance | HCM |
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2012 | 2012 |
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Workforce Management | HCM |
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2012 | 2012 |
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JACK Entertainment Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, JACK Entertainment implemented Cisco Webex Meetings on its website. The deployment establishes Cisco Webex Meetings as a cloud-hosted Audio Video and Web Conferencing capability supporting both external guest-facing access and internal collaboration for the 1400 employee leisure and hospitality operator.
The implementation leverages Cisco Webex Meetings standard functional modules, including browser-based join and meeting scheduling, screen sharing, and session recording to enable real time conferencing directly from site links. Meeting join and scheduling workflows are surfaced on the public website to support event coordination and corporate communications, with session access controlled through centralized IT administered meeting permissions and scheduling policies.
Architecturally the configuration uses the Cisco Webex Meetings cloud conferencing platform embedded in web pages to provide media routing and browser based participants without requiring a separate client for external users. This positions JACK Entertainment, Cisco Webex Meetings, and Audio Video and Web Conferencing as the primary collaboration layer for corporate communications and guest engagement workflows delivered through the company website.
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JACK Entertainment CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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JACK Entertainment IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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JACK Entertainment CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at JACK Entertainment
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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SVP HR | VP | HR | |
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CFO/EVP | CXO | Finance | |
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Head of HR Compensation & Benefits | Director | HR | |
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Chief Operating Officer | CXO | Finance | |
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VP Human Resources | VP | HR | |
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Director HRIS | Director | HR | |
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Apps Being Evaluated by JACK Entertainment Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from JACK Entertainment IT executives and key decision makers. This section highlights JACK Entertainment's latest recorded technology evaluations, including Adyen for Payment Processing on 2026-02-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the JACK Entertainment digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-05 | JACK Entertainment | Evaluated | Adyen | Adyen | Payment Processing | ERP |
FAQ - APPS RUN THE WORLD JACK Entertainment Technographics
JACK Entertainment is a Leisure and Hospitality organization based in United States,
with around 1400 employees and annual revenues of $500.0 million.
JACK Entertainment operates a diverse technology stack with applications such as
Microsoft Dynamics 365 Business Central, UKG Workforce Central Payroll (ex Kronos Workforce Payroll) and Cisco Webex Meetings,
covering areas like ERP Financial, Payroll and Audio Video and Web Conferencing.
JACK Entertainment has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, UKG and Cisco Systems.
JACK Entertainment recently adopted applications including
Proofpoint Email Security and Protection in 2021, Adobe Advertising Cloud in 2019 and Broadcom Symantec Secure Web Gateway in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of JACK Entertainment’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates JACK Entertainment’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete JACK Entertainment technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.