Jacobs Douwe Egberts
Oosterdoksstraat 80,
Amsterdam, 1011 DK,
Netherlands
Amsterdam, 1011 DK,
Netherlands
31 30 297-9111
Consumer Packaged Goods
Jacobs Douwe Egberts Technographics
Jacobs Douwe Egberts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Jacobs Douwe Egberts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19621 Jacobs Douwe Egberts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jacobs Douwe Egberts has purchased the following applications: SAP Business Suite for ERP Financial in 2012, SAP SuccessFactors Employee Central for Core HR in 2019, SAP Concur Travel for Travel Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jacobs Douwe Egberts is running and its propensity to invest more and deepen its relationship with SAP , Visier , Optimizely or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jacobs Douwe Egberts revenues, which have grown to $7.57 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jacobs Douwe Egberts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Jacobs Douwe Egberts Tech Stack and Enterprise Applications
Jacobs Douwe Egberts ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business Suite | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, Jacobs Douwe Egberts deployed SAP Business Suite as part of an ERP Financial initiative. The program combined an RDS rollout of SAP ECC with a pilot of SAP Cloud for Customer, referred to in project notes as SAP Customer on Demand, to extend CRM and customer service capabilities.
The implementation centered on SAP Business Suite financial components alongside ECC Customer Service CRM configuration, with an OOH Template build aligned to ECC Customer Service CRM requirements. Functional scope emphasized core ERP Financial controls and integrated customer service workflows, and standard ERP Financial terminology such as ledgers and financial posting processes was used to align business and IT teams.
Integrations were explicitly hybrid in nature, linking the cloud based SAP Cloud for Customer solution to on premise SAP CRM and SAP ECC instances, reflecting a coexistence architecture. The project record notes a pilot for SAP Customer on Demand integration with on premise SAP CRM and an RDS rollout path for ECC, supporting cross functional connectivity between CRM and finance systems.
Governance and rollout were managed with an OOH IT Team Lead for New Business Model implementation within DEMB, indicating centralized IT leadership for the pilot and subsequent RDS deployment. The implementation narrative highlights staged piloting followed by RDS driven rollout and template standardization, with operational ownership spanning IT, customer service, and finance teams.
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ERP Financial | ERP |
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2015 | 2015 |
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Expense Management | ERP |
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2019 | 2019 |
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Jacobs Douwe Egberts HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2019 | 2019 |
In 2019 Jacobs Douwe Egberts implemented SAP SuccessFactors Employee Central as its Core HR platform, establishing a cloud-based HR master data foundation and an enabler of continuous improvement in HR processes with a clear emphasis on HR technology. The deployment included the Employee Central core HCM footprint and on-boarding capabilities, with configuration focused on central employee master records and standard Core HR workflows to support downstream HR activities.
SAP SuccessFactors Employee Central was configured to provide master data governance, support payroll interfaces, and underpin talent acquisition, talent management, performance management, learning, compensation, onboarding, and people analytics processes. The implementation centered on functional modules for employee lifecycle management and people analytics instrumentation, with business process expertise applied across HR process design and system configuration.
Operationally the program managed a portfolio of HR applications including SmartRecruiters, Cornerstone, and Crunchr, maintaining application coexistence and data alignment across recruiting, learning, and analytics systems. Governance responsibilities emphasized content expertise, ongoing improvement of HR processes, adoption of HR systems, and development of business solutions, with the HR function taking ownership of process design, master data stewardship, and continuous enhancement of people analytics capabilities.
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Onboarding | HCM |
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2019 | 2019 |
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Workforce Analytics | HCM |
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2022 | 2022 |
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Jacobs Douwe Egberts ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Travel | Travel Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Jacobs Douwe Egberts implemented SAP Concur Travel to centralize Global Travel & Expense management. SAP Concur Travel, classified in the Travel Management category, was provisioned to govern JDE's global travel program and standardize travel and expense workflows across the organization.
The implementation positioned SAP Concur Travel as a cloud-hosted Travel Management platform delivering booking orchestration, travel policy enforcement, itinerary and expense capture, and multi-step approval workflows typical of corporate travel programs. Configuration emphasized centralized policy controls, audit trails, and standardized expense reporting to align travel operations with finance and corporate travel management functions, with the program noted as supported with SAP Concur.
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Jacobs Douwe Egberts Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2012 | 2012 |
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Web Content Management | Content Management |
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2015 | 2015 |
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Jacobs Douwe Egberts SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Demand Forecasting and Planning, Advanced Planning and Scheduling | SCM |
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2018 | 2018 |
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Global Trade Management | SCM |
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2015 | 2015 |
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Real-Time Transportation Visibility | SCM |
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2018 | 2018 |
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Jacobs Douwe Egberts CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2009 | 2009 |
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Customer Data Platform | CRM |
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2019 | 2019 |
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Customer Engagement | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2020 | 2020 |
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Sales Automation | CRM |
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2012 | 2012 |
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Jacobs Douwe Egberts Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2015 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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Jacobs Douwe Egberts TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2017 | 2018 |
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Jacobs Douwe Egberts PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2019 | 2019 |
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Jacobs Douwe Egberts IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Jacobs Douwe Egberts
| First Name | Last Name | Title | Function | Department | Phone | |
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Finance Manager | Manager | Finance | |
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Global Finance Manager Sourcing | Manager | Finance | |
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Head of Global Procurement / CPO | Director | Procurement | |
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Global Financial Control Director | Director | Finance | |
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Global Chief Information Officer | CXO | IT | |
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Finance Manager Operations | Manager | Finance | |
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Global Procurement Director | Director | Procurement | |
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Finance Director | Director | Finance | |
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Finance Director Latin America, Asia Pacific | Director | Finance | |
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Global IT Director Regions | Director | IT | |
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Global Accounting & Reporting Director | Director | Finance | |
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Global Head of Procurement | Director | Procurement | |
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Head of Global Procurement Finance & Excellence | Director | Procurement | |
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Global Head of Information Technology and Logistics Procurement | Director | Procurement | |
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Director Supply Chain | Director | Supply Chain | |
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Global HR Technology & People Analytics Manager | Manager | HR | |
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Global Benefits Director | Director | HR | |
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Global Total Rewards and HR Technology Director | Director | HR | |
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Global Compensation & Benefits Manager | Manager | HR | |
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Apps Being Evaluated by Jacobs Douwe Egberts Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Jacobs Douwe Egberts IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Jacobs Douwe Egberts digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Jacobs Douwe Egberts Technographics
Jacobs Douwe Egberts is a Consumer Packaged Goods organization based in Netherlands,
with around 19621 employees and annual revenues of $7.57 billion.
Jacobs Douwe Egberts operates a diverse technology stack with applications such as
SAP Business Suite, SAP SuccessFactors Employee Central and SAP Concur Travel,
covering areas like ERP Financial, Core HR and Travel Management.
Jacobs Douwe Egberts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP.
Jacobs Douwe Egberts recently adopted applications including
Visier People Analytics in 2022, Spotler OBI4wan OBI Engage in 2022 and Garvis Planning in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Jacobs Douwe Egberts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Jacobs Douwe Egberts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Jacobs Douwe Egberts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.