Jenny Craig
Level 1, 464 St Kilda Road,
Melbourne, 3004, VIC,
Australia
Melbourne, 3004, VIC,
Australia
61 13 19 92
Professional Services
Jenny Craig Technographics
Jenny Craig Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Jenny Craig and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Jenny Craig employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jenny Craig has purchased the following applications: Block Afterpay for Payment Processing in 2020, ADP PayForce for Payroll in 2008, Zendesk Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jenny Craig is running and its propensity to invest more and deepen its relationship with Block (ex Square, Inc) , ADP , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jenny Craig revenues, which have grown to $127.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jenny Craig intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Jenny Craig Tech Stack and Enterprise Applications
Jenny Craig ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Block (ex Square, Inc) | Legacy | Block Afterpay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Jenny Craig implemented Block Afterpay. Block Afterpay is configured as a Payment Processing option on the Jenny Craig Australia e-commerce site and is embedded into the web checkout to enable customer facing buy now pay later payment flows.
The deployment is scoped to online commerce operations in Australia and is managed by the company e-commerce and payments functions, supporting order capture, payment authorization, and settlement for retail services. Configuration follows typical Payment Processing patterns, integrating the Block Afterpay checkout widget or payment method into cart and checkout pages and aligning authorization flows with merchant reconciliation and settlement processes. Operational governance centers on payments workflow configuration, order reconciliation, and monitoring of web checkout instrumentation rather than broader enterprise financial systems.
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Jenny Craig HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| ADP | Legacy | ADP PayForce | Payroll | HCM | n/a | 2008 | 2008 |
In 2008 Jenny Craig implemented ADP PayForce to manage twice monthly payroll for Australia and New Zealand. The ADP PayForce Payroll deployment supported approximately 700 employees and centralized core payroll processing across HR and finance functions.
Implementation set up included configuration of payroll processes to handle redundancy, terminations, new hires, and employee changes and transfers, with twice monthly pay runs configured to calculate entitlements in line with enterprise bargaining agreements. ADP PayForce was used to interpret enterprise bargaining agreements and to execute calculations required for entitlements and statutory deductions.
Operational capabilities implemented included calculating and paying employees via direct payment, completing end of month requirements and reporting, and producing payment summaries at financial year end. Payroll teams also processed worker compensation claims and maintained the daily administration of work injuries, while completing ledger reconciliations and government forms accurately.
The rollout featured extensive parallel testing and processing prior to finalization to validate pay calculations and compliance workflows. Governance included backup coverage for New Zealand payroll operations and established routines for end of financial year finalization, with responsibilities coordinated between HR and payroll administrators.
ADP PayForce served as the central Payroll application for Jenny Craig, supporting ongoing payroll administration, statutory reporting, and compliance activities across Australia and New Zealand. The operational scope included pay run routines, claims processing, ledger reconciliation and end of year payment summaries, with backup coverage for New Zealand processing.
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Jenny Craig AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Jenny Craig implemented Zendesk Chat on its public website, adopting Chatbots and Conversational AI to support online customer engagement and service. The deployment positioned Zendesk Chat as the web channel for initial customer interactions, routing inquiries to the brand's customer service function in Australia.
The implementation used a web chat widget configuration, employing standard Chatbots and Conversational AI capabilities such as session based chat, canned responses, agent handoff, transcript logging, and basic conversational workflows for prequalifying inquiries. Zendesk Chat was configured to present contextual prompts on key site pages and to capture contact details for follow up. This configuration aligns with common chat application architectures, combining client side widget deployment with backend session management.
Operationally the rollout focused on the website channel, with governance centered on chat script ownership, agent triage workflows, and monitoring of chat volumes to inform staffing and script tuning. Integration scope is limited to the website implementation as observed on jennycraig.com.au, with agent access and administrative controls managed through the Zendesk Chat administrative console. Ongoing operational responsibilities include maintaining conversational scripts and session logs to preserve continuity of support on the site.
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Jenny Craig Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Jenny Craig eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2022 | 2022 |
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Jenny Craig CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Jenny Craig IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Jenny Craig CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Jenny Craig
| First Name | Last Name | Title | Function | Department | Phone | |
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IT Manager | Manager | IT | |
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Head of Human Resources | Director | HR | |
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Payroll Manager | Manager | Finance | |
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Apps Being Evaluated by Jenny Craig Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Jenny Craig IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Jenny Craig digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Jenny Craig Technographics
Jenny Craig is a Professional Services organization based in Australia,
with around 700 employees and annual revenues of $127.0 million.
Jenny Craig operates a diverse technology stack with applications such as
Block Afterpay, ADP PayForce and Zendesk Chat,
covering areas like Payment Processing, Payroll and Chatbots and Conversational AI.
Jenny Craig has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Block (ex Square, Inc), ADP and Zendesk.
Jenny Craig recently adopted applications including
Salesforce Commerce Cloud in 2022, Hubspot Marketing Automation in 2021 and Block Afterpay in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Jenny Craig’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Jenny Craig’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Jenny Craig technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.