Jetstar Airways
79 Victoria Parade,
Melbourne, 3066, VIC,
Australia
Melbourne, 3066, VIC,
Australia
61 3 9645-5999
Transportation
Jetstar Airways Technographics
Jetstar Airways Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Jetstar Airways and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7300 Jetstar Airways employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jetstar Airways has purchased the following applications: Workday HCM for Core HR in 2017, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jetstar Airways is running and its propensity to invest more and deepen its relationship with Workday , SAP , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jetstar Airways revenues, which have grown to $3.90 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jetstar Airways intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Jetstar Airways Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2017 | 2018 |
In 2017 Jetstar Airways implemented Workday HCM as its Core HR platform. The program targeted HR, recruitment and on-boarding processes and included testing and integration work that impacted approximately 6,500 employees within the airline workforce.
The Workday HCM deployment encompassed Core HR, Recruitment and On-boarding modules, configured to support employee master data management, hiring workflows and onboarding automation. Implementation activities emphasized end-to-end design and functional testing, with Workday lead and test manager roles overseeing configuration validation and business process testing across HR functions.
Integrations were implemented from Core HR to third party applications including the key BPO payroll provider ADP Payroll Global View and associated SAP payroll interfaces, with integration testing focused on payroll data flows and downstream system feeds. The integration scope connected Workday HCM Core HR records to external payroll and HR service providers to ensure operational alignment between HR and payroll operations.
Governance during rollout centered on structured test management, coordinated design reviews and staged validation cycles, with dedicated test management for integrations and payroll reconciliation. Operational readiness planning included coordination with the BPO payroll provider and cross functional stakeholders in HR and payroll to validate cutover and post go live stabilization.
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Learning and Development | HCM |
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2018 | 2018 |
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Onboarding | HCM |
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2017 | 2018 |
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Payroll | HCM |
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2016 | 2017 |
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Payroll | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Talent Management | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2016 | 2016 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016 Jetstar Airways implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website, deploying a web-facing conversational interface categorized as Chatbots and Conversational AI to support online customer service and reservations workflows. The implementation positions Salesforce Chat as the primary synchronous web chat channel for customer support agents, with the application name Salesforce Chat (formerly Salesforce Live Agent) referenced in the deployment documentation and operational configuration.
The deployment used an embedded web chat widget tied to Salesforce Chat agent consoles, enabling real-time agent routing, session queuing, chat transcripts, and agent presence management consistent with Chatbots and Conversational AI functional patterns. Configuration focused on chat session orchestration, skill-based routing workflows and transcript persistence to the Salesforce back-end, and governance included operator state controls, queue management and scripted response templates to standardize agent interactions for online bookings and support.
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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Chatbots and Conversational AI | AI-Powered Application |
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2013 | 2013 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Jetstar Airways implemented Zoom for Audio Video and Web Conferencing. The deployment was adopted into Talent Acquisition and HR interview workflows and was used to conduct Customer Service Officer interviews, including a group online interview observed in August 2021 where candidates progressed through structured stages.
Zoom was configured to support multi party video meetings with host controls to present company values, and it leveraged breakout rooms to run a group marketing task where candidates created a short slogan. The implementation also used sequential individual interview sessions to assess customer service experience and problem solving, aligning meeting orchestration with behavioral interview formats common to audio video and web conferencing platforms.
Operational coverage included HR, hiring managers and candidate panels, with interview flow governance formalized around an introduction segment, a breakout group exercise, and follow up one on one interviews. Candidate feedback from the observed hiring process was positive and easy, and an anonymous candidate accepted an offer after participating in the Zoom interview.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Event Management | Collaboration |
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2025 | 2025 |
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PBX, VoiP and Phone Systems | Collaboration |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Campaign Management | CRM |
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2019 | 2019 |
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Customer Data Platform | CRM |
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2012 | 2012 |
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Customer Data Platform | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Loyalty | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2018 | 2018 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2012 | 2012 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Jetstar Airways
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Jetstar Airways Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Jetstar Airways IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Jetstar Airways digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Jetstar Airways Technographics
Jetstar Airways is a Transportation organization based in Australia,
with around 7300 employees and annual revenues of $3.90 billion.
Jetstar Airways operates a diverse technology stack with applications such as
Workday HCM, Salesforce Chat (formerly Salesforce Live Agent) and Zoom,
covering areas like Core HR, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Jetstar Airways has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Salesforce and Zoom Video Communications.
Jetstar Airways recently adopted applications including
Salesforce Sales Cloud in 2021, Zoom in 2020 and Microsoft Teams in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Jetstar Airways’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Jetstar Airways’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Jetstar Airways technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.