JM Bullion
11700 Preston Road Ste 660153,
Dallas, 75230, TX,
United States
Dallas, 75230, TX,
United States
1 800-276-6508
Retail
JM Bullion Technographics
JM Bullion Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by JM Bullion and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 JM Bullion employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that JM Bullion has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2011, Zendesk Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems JM Bullion is running and its propensity to invest more and deepen its relationship with Intuit , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing JM Bullion revenues, which have grown to $600.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for JM Bullion intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
JM Bullion Tech Stack and Enterprise Applications
JM Bullion ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011 JM Bullion implemented Intuit Quickbooks Enterprise as its ERP Financial application. The deployment was scoped to support all accounting, finance, and payroll responsibilities for the $600 million, 40 employee ecommerce precious metals seller and served as the central financial system for the finance organization.
Configuration efforts focused on core financial modules, including general ledger, accounts receivable, accounts payable, payroll, and month end reporting, with significant customization of report templates. Intuit Quickbooks Enterprise was used in combination with advanced Excel workflows to create and refine reports from an in-house program to produce accurate monthly financials, providing the primary financial close and reporting capability.
Operational integration included setting up the company with a new 401k provider and configuring payroll deduction and remittance workflows to support benefits administration. The implementation also established formal procedures for remotely created customer payments, aligning payment controls and accounts receivable processes with ecommerce order handling and cash application practices.
Governance and process changes were centered on reporting discipline and payment controls, with responsibilities covering all aspects of accounting, finance, and payroll for the organization. The documented accomplishments include creating and refining reporting that produced accurate monthly financials and establishing payroll and payment procedures that supported ongoing operations.
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JM Bullion AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 JM Bullion implemented Zendesk Chat on its public website to add real time conversational support. Zendesk Chat is identified as part of the Chatbots and Conversational AI category and the implementation was targeted at supporting online customer service and e-commerce assistance for site visitors.
The Zendesk Chat deployment focused on embedding the chat widget across product and checkout pages and configuring core conversational capabilities such as live chat sessions, scripted responses, agent handoff workflows, and transcript capture. The implementation was scoped to the customer support function and web sales funnels, with configuration work centered on chat routing rules, availability scheduling, and canned reply libraries. Operational governance emphasized handing ownership to the support team, agent training on chat handling, and ongoing tuning of conversational rules to align with customer service workflows.
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JM Bullion Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, JM Bullion implemented Microsoft 365 as its Collaboration platform. The deployment is observable on the company website and reflects tenant level adoption of Microsoft 365 to support corporate collaboration and content productivity across the retail business. Functional modules consistent with the Collaboration category include email and calendaring, cloud document libraries and versioning, real time chat and meetings, and endpoint file sync and sharing. These capabilities position Microsoft 365 to support business functions such as marketing, finance, customer support and operations through shared mailboxes and collaborative document workflows.
Architecturally the implementation aligns to a cloud first tenant model with centralized administration, role based access controls, and group based provisioning to manage users and resources across the organization. Public facing signals suggest integration between the corporate web presence and Microsoft 365 hosted content, consistent with use of document delivery and embedded Office web components. Governance and rollout practices would be expected to include tenant level policy enforcement, retention and archival settings, and phased user onboarding across departments. JM Bullion Microsoft 365 Collaboration therefore serves as the primary platform for internal collaboration and content productivity for the company.
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JM Bullion Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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JM Bullion eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2013 | 2013 |
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Personalization and Product Recommendations | eCommerce |
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2014 | 2014 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Product Review Management | eCommerce |
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2015 | 2015 |
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Shipping Management | eCommerce |
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2018 | 2018 |
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JM Bullion SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Warehouse Management | SCM |
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2020 | 2021 |
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JM Bullion CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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JM Bullion ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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JM Bullion PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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JM Bullion IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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JM Bullion CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at JM Bullion
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by JM Bullion Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from JM Bullion IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the JM Bullion digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD JM Bullion Technographics
JM Bullion is a Retail organization based in United States,
with around 100 employees and annual revenues of $600.0 million.
JM Bullion operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, Zendesk Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
JM Bullion has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, Zendesk and Microsoft.
JM Bullion recently adopted applications including
Findify Personalization in 2021, Awin Affiliate Marketing in 2021 and Okta Identity Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of JM Bullion’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates JM Bullion’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete JM Bullion technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.