JMT Network Services Public Company
187, Jaymart Building 4th - 6th Floor Ramkhamhaeng Road Rat Phatthana Sub-Dist.,Saphan Sung Dist,
Bangkok, 10240,
Thailand
Bangkok, 10240,
Thailand
66 2 308 9000
Banking and Financial Services
JMT Network Services Public Company Technographics
JMT Network Services Public Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by JMT Network Services Public Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 JMT Network Services Public Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that JMT Network Services Public Company has purchased the following applications: Alvaria Call Center Employee Experience for Employee Experience in 2020, Alvaria Call Center Analytics for Customer Analytics in 2020, Twilio Sendgrid for Transactional Email in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems JMT Network Services Public Company is running and its propensity to invest more and deepen its relationship with Alvaria , Twilio , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing JMT Network Services Public Company revenues, which have grown to $109.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for JMT Network Services Public Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
JMT Network Services Public Company Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Alvaria | Legacy | Alvaria Call Center Employee Experience | Employee Experience | HCM | Richtech | 2020 | 2020 |
In 2020 JMT Network Services Public Company deployed Alvaria Call Center Employee Experience in the Call Center category to modernize debt collection operations during the COVID lockdown. The vendor Alvaria provided a predictive dialer capability that was implemented by systems integrator Richtech, and the project explicitly targeted collections and CRM workflows within JMT Network Services operations in Thailand. The implementation is credited with reducing cost per agent by approximately 11 percent and improving agent productivity by more than 50 percent, outcomes that were reported alongside observable employee experience and motivation gains.
Deployment focused on call pacing and predictive dialing as core functional capabilities, with operational coverage centered on collections teams and CRM-aligned contact handling in Thailand. While specific Workforce Engagement Management modules were not named, the reported productivity and employee experience improvements are consistent with WEM-style features such as automated dialing, agent scripting, real-time monitoring, and performance dashboards that typically accompany Alvaria Call Center Employee Experience deployments. Governance and rollout were executed through the SI Richtech coordination, with operational adoption concentrated in collections and customer contact functions rather than an enterprise-wide telephony overhaul.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Alvaria | Legacy | Alvaria Call Center Analytics | Customer Analytics | CRM | Richtech | 2020 | 2020 |
In 2020, JMT Network Services Public Company implemented Alvaria Call Center Analytics, Apps Category: . The deployment of Alvaria Call Center Analytics occurred during Thailand's 2020 lockdown to support debt collection operations, and the vendor implementation included Alvaria predictive dialing Aspect® Unified IP® with implementation services from Richtech.
The implementation centered on predictive dialing capabilities using Aspect® Unified IP®, combined with analytics and reporting workflows for KPI tracking and quality monitoring. Configuration focused on dialer algorithms, agent call routing, campaign management for collections, and real time performance dashboards consistent with call center analytics functional modules. Use of Alvaria Call Center Analytics was explicitly tied to collections KPIs and quality outcomes in case documentation.
Operational scope covered JMT's debt collection operations across Thailand and targeted collections agents and campaign managers, with integration into telephony and agent desktop workflows to automate call pacing and disposition capture. Richtech supported rollout sequencing to stabilize dialing behavior and agent routing during the lockdown period. The deployment emphasized operationalization of KPI measurement, enabling routine reporting and quality assurance around collection calls.
Documentation records an approximately 11 percent cost reduction per agent and more than 50 percent higher agent productivity as outcomes from the deployment, these outcomes are linked to the predictive dialing and analytics use. Governance included case level KPI measurement and quality outcome tracking as core controls during and after rollout.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Twilio | Legacy | Twilio Sendgrid | Transactional Email | PaaS | n/a | 2019 | 2019 |
In 2019, JMT Network Services Public Company implemented Twilio Sendgrid for Transactional Email on its corporate website. The deployment routes site-originated transactional messages through Twilio Sendgrid using the application’s transactional email API and SMTP relay, centralizing template management and delivery controls. Implementation scope covers web-triggered account notifications and service alerts, integrating email sending into the website’s server-side notification workflows.
Twilio Sendgrid was configured with reusable templates, substitution variables, and event webhooks to capture bounces, spam reports, and delivery events, supporting operational visibility and suppression list management. Operational ownership sits with web operations and customer service functions, with governance instituted around template approval and sending policies to control content and consent flows. The configuration reflects Transactional Email category patterns, emphasizing API-driven sending, template orchestration, and event-based monitoring.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at JMT Network Services Public Company
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by JMT Network Services Public Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from JMT Network Services Public Company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the JMT Network Services Public Company digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD JMT Network Services Public Company Technographics
JMT Network Services Public Company is a Banking and Financial Services organization based in Thailand,
with around 350 employees and annual revenues of $109.0 million.
JMT Network Services Public Company operates a diverse technology stack with applications such as
Alvaria Call Center Employee Experience, Alvaria Call Center Analytics and Twilio Sendgrid,
covering areas like Employee Experience, Customer Analytics and Transactional Email.
JMT Network Services Public Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Alvaria and Twilio.
JMT Network Services Public Company recently adopted applications including
Amazon EC2 in 2022, Amazon CloudFront in 2022 and Alvaria Call Center Employee Experience in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of JMT Network Services Public Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates JMT Network Services Public Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete JMT Network Services Public Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.