Bangkok, 10240,
Thailand
JMT Network Services Public Company Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by JMT Network Services Public Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 JMT Network Services Public Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that JMT Network Services Public Company has purchased the following applications: Amazon EC2 for Application Hosting and Computing Services in 2022, Alvaria Call Center Analytics for Customer Analytics in 2020, Alvaria Call Center Employee Experience for Employee Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems JMT Network Services Public Company is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Cloudflare , Alvaria or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing JMT Network Services Public Company revenues, which have grown to $109.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for JMT Network Services Public Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2022 | 2022 | ||
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Alvaria | Legacy | Alvaria Call Center Analytics | Customer Analytics | CRM | Richtech | 2020 | 2020 | In 2020, JMT Network Services Public Company implemented Alvaria Call Center Analytics, Apps Category: . The deployment of Alvaria Call Center Analytics occurred during Thailand's 2020 lockdown to support debt collection operations, and the vendor implementation included Alvaria predictive dialing Aspect® Unified IP® with implementation services from Richtech. The implementation centered on predictive dialing capabilities using Aspect® Unified IP®, combined with analytics and reporting workflows for KPI tracking and quality monitoring. Configuration focused on dialer algorithms, agent call routing, campaign management for collections, and real time performance dashboards consistent with call center analytics functional modules. Use of Alvaria Call Center Analytics was explicitly tied to collections KPIs and quality outcomes in case documentation. Operational scope covered JMT's debt collection operations across Thailand and targeted collections agents and campaign managers, with integration into telephony and agent desktop workflows to automate call pacing and disposition capture. Richtech supported rollout sequencing to stabilize dialing behavior and agent routing during the lockdown period. The deployment emphasized operationalization of KPI measurement, enabling routine reporting and quality assurance around collection calls. Documentation records an approximately 11 percent cost reduction per agent and more than 50 percent higher agent productivity as outcomes from the deployment, these outcomes are linked to the predictive dialing and analytics use. Governance included case level KPI measurement and quality outcome tracking as core controls during and after rollout. |
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Alvaria | Legacy | Alvaria Call Center Employee Experience | Employee Experience | HCM | Richtech | 2020 | 2020 | In 2020 JMT Network Services Public Company deployed Alvaria Call Center Employee Experience in the Call Center category to modernize debt collection operations during the COVID lockdown. The vendor Alvaria provided a predictive dialer capability that was implemented by systems integrator Richtech, and the project explicitly targeted collections and CRM workflows within JMT Network Services operations in Thailand. The implementation is credited with reducing cost per agent by approximately 11 percent and improving agent productivity by more than 50 percent, outcomes that were reported alongside observable employee experience and motivation gains. Deployment focused on call pacing and predictive dialing as core functional capabilities, with operational coverage centered on collections teams and CRM-aligned contact handling in Thailand. While specific Workforce Engagement Management modules were not named, the reported productivity and employee experience improvements are consistent with WEM-style features such as automated dialing, agent scripting, real-time monitoring, and performance dashboards that typically accompany Alvaria Call Center Employee Experience deployments. Governance and rollout were executed through the SI Richtech coordination, with operational adoption concentrated in collections and customer contact functions rather than an enterprise-wide telephony overhaul. |
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Transactional Email | PaaS |
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2019 | 2019 |
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