List of Alvaria Call Center Analytics Customers
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Since 2010, our global team of researchers has been studying Alvaria Call Center Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alvaria Call Center Analytics for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alvaria Call Center Analytics for Customer Analytics include: Valley Medical Center, a United States based Healthcare organisation with 3700 employees and revenues of $797.0 million, Hoist Finance, a Sweden based Banking and Financial Services organisation with 1496 employees and revenues of $285.0 million, JMT Network Services Public Company, a Thailand based Banking and Financial Services organisation with 350 employees and revenues of $109.0 million and many others.
Contact us if you need a completed and verified list of companies using Alvaria Call Center Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Alvaria Call Center Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Hoist Finance | Banking and Financial Services | 1496 | $285M | Sweden | Alvaria | Alvaria Call Center Analytics | Customer Analytics | 2018 | n/a | In 2018, Hoist Finance deployed Alvaria Call Center Analytics as part of an Alvaria Cloud rollout at its Poland contact centre. Apps Category The deployment included an automated outbound dialer and reporting capabilities native to Alvaria Cloud, with the dialer project starting in early 2018 and completing within months. Alvaria Call Center Analytics was used for real-time monitoring and historical reporting to support collections workflows and to increase outbound penetration and agent talk time. Functional modules implemented included outbound dialing automation, real-time dashboards, historical reporting, and contact centre analytics aligned to collections operations. The implementation was provisioned through Alvaria Cloud, hosting dialer services and analytics components within the contact centre environment. Operational coverage focused on the Poland contact centre and the collections business function, affecting contact centre agents and collections supervisors. Governance and rollout followed a compressed timeline with analytics adoption centered on real-time and historical KPIs, and the case notes improved KPIs for collections operations in Poland. | |
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JMT Network Services Public Company | Banking and Financial Services | 350 | $109M | Thailand | Alvaria | Alvaria Call Center Analytics | Customer Analytics | 2020 | Richtech | In 2020, JMT Network Services Public Company implemented Alvaria Call Center Analytics, Apps Category: . The deployment of Alvaria Call Center Analytics occurred during Thailand's 2020 lockdown to support debt collection operations, and the vendor implementation included Alvaria predictive dialing Aspect® Unified IP® with implementation services from Richtech. The implementation centered on predictive dialing capabilities using Aspect® Unified IP®, combined with analytics and reporting workflows for KPI tracking and quality monitoring. Configuration focused on dialer algorithms, agent call routing, campaign management for collections, and real time performance dashboards consistent with call center analytics functional modules. Use of Alvaria Call Center Analytics was explicitly tied to collections KPIs and quality outcomes in case documentation. Operational scope covered JMT's debt collection operations across Thailand and targeted collections agents and campaign managers, with integration into telephony and agent desktop workflows to automate call pacing and disposition capture. Richtech supported rollout sequencing to stabilize dialing behavior and agent routing during the lockdown period. The deployment emphasized operationalization of KPI measurement, enabling routine reporting and quality assurance around collection calls. Documentation records an approximately 11 percent cost reduction per agent and more than 50 percent higher agent productivity as outcomes from the deployment, these outcomes are linked to the predictive dialing and analytics use. Governance included case level KPI measurement and quality outcome tracking as core controls during and after rollout. | |
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Valley Medical Center | Healthcare | 3700 | $797M | United States | Alvaria | Alvaria Call Center Analytics | Customer Analytics | 2017 | n/a | In 2017, Valley Medical Center implemented Alvaria Call Center Analytics to unify patient engagement and contact center operations across its Seattle-Renton region facilities. The deployment focused on healthcare patient communications in the category and on enabling screen pops and coordinated patient follow up. The implementation configured Alvaria Call Center Analytics modules for call recording, reporting and quality capabilities, and performance management. Configuration emphasized patient engagement workflows and contact center queue management, with analytics module usage inferred from unified reporting and call recording evidence. Integrations included a documented integration with Epic to support screen pop patient context and to align follow up communications with electronic health record events. Operational coverage spanned clinical call center teams and administrative departments, centralizing interaction data for cross-department reporting. Governance changes established unified reporting and quality review processes to use Alvaria Call Center Analytics output for follow up coordination and performance monitoring. The project resulted in dramatic increases in follow-up engagement and unified reporting across departments as stated in the case notes. |
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