Jsm Construction
Sterling House,
Potters Bar, EN6 3AR,
United Kingdom
Potters Bar, EN6 3AR,
United Kingdom
44 19 9278-8019
Construction and Real Estate
Jsm Construction Technographics
Jsm Construction Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Jsm Construction and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 191 Jsm Construction employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jsm Construction has purchased the following applications: Microsoft 365 for Collaboration in 2017, FreshDesk Customer Support for Customer Support in 2020, Freshservice for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jsm Construction is running and its propensity to invest more and deepen its relationship with Microsoft , Freshworks , AuthSMTP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jsm Construction revenues, which have grown to $69.2 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jsm Construction intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Jsm Construction Tech Stack and Enterprise Applications
Jsm Construction Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Jsm Construction deployed Microsoft 365 as its Collaboration platform. The company website publicly references Microsoft 365, indicating organization-level adoption of cloud productivity and collaboration services for its corporate environment.
The Microsoft 365 implementation aligns with standard Collaboration capabilities, including hosted email, document collaboration and versioning, team-based communication, and cloud file synchronization, as delivered by Microsoft 365 services. Operationally this supports business functions common in construction and real estate such as project communication, document control, and office productivity across corporate departments, with administration and policy management conducted through the Microsoft 365 administrative surface and identity integration typical of the suite.
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Jsm Construction CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Jsm Construction implemented FreshDesk Customer Support. The FreshDesk Customer Support instance is embedded on the company website to capture client inquiries and service requests, aligning with the Customer Support application footprint for a construction and real estate services firm.
The implementation emphasizes standard Customer Support functional modules, including web form to ticket capture, a centralized ticketing queue, email ticketing workflows, and automation for ticket routing and SLA assignment, consistent with typical Freshdesk capabilities. Configuration appears focused on ticket lifecycle management and agent assignment rules to ensure inbound web inquiries are tracked from initial report through resolution.
Operationally the FreshDesk Customer Support deployment is scoped to handle external client requests submitted via the website, providing a single pane of glass for customer-facing teams and service coordinators. Governance and process design appear oriented around ticket triage, priority setting, and agent workflows to standardize responses and escalation within the Customer Support function.
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Jsm Construction ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, Jsm Construction deployed Freshservice as its IT Service Management platform. Jsm Construction is a United Kingdom construction and real estate firm with 191 employees, and the Freshservice implementation is exposed on the company website as a customer facing and internal support entry point.
The deployment uses Freshservice core capabilities typical of IT Service Management, including ticketing and request fulfillment, a self service portal and a knowledge base. Configuration emphasizes incident and request workflows, request forms and asset records to support both office IT and site based teams, consistent with standard Freshservice functional modules.
Operationally the implementation centralizes service desk intake through the website, with automated routing to IT staff and role based access to the Freshservice console. Governance focuses on ticket triage, request fulfillment processes and knowledge management to align Jsm Construction business functions with the IT Service Management platform.
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Jsm Construction PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
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Jsm Construction IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
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|
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Content Delivery Network | IaaS |
|
2022 | 2022 |
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Jsm Construction CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Jsm Construction
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Jsm Construction Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Jsm Construction IT executives and key decision makers. This section highlights Jsm Construction's latest recorded technology evaluations, including Pigment AI for EPM on 2026-02-18 and COINS ERP for Construction ERP on 2024-11-11. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Jsm Construction digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-18 | Jsm Construction | Evaluated | Pigment AI | Pigment AI | EPM | EPM |
| 2024-11-11 | Jsm Construction | Evaluated | COINS Global | COINS ERP | Construction ERP | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Jsm Construction Technographics
Jsm Construction is a Construction and Real Estate organization based in United Kingdom,
with around 191 employees and annual revenues of $69.2 million.
Jsm Construction operates a diverse technology stack with applications such as
Microsoft 365, FreshDesk Customer Support and Freshservice,
covering areas like Collaboration, Customer Support and IT Service Management.
Jsm Construction has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Freshworks.
Jsm Construction recently adopted applications including
DigitalOcean Droplets in 2022, Cloudflare CDN in 2022 and Freshservice in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Jsm Construction’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Jsm Construction’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Jsm Construction technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.