KBC Bank UK
111 Old Broad St,
London, EC2N 1BR,
United Kingdom
London, EC2N 1BR,
United Kingdom
44 80 0856-4555
Banking and Financial Services
KBC Bank UK Technographics
KBC Bank UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by KBC Bank UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 KBC Bank UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that KBC Bank UK has purchased the following applications: SAP S/4 HANA for ERP Financial in 2015, Temenos T24 for Core Banking in 2014, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems KBC Bank UK is running and its propensity to invest more and deepen its relationship with SAP , Rydoo , Temenos or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing KBC Bank UK revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for KBC Bank UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
KBC Bank UK Tech Stack and Enterprise Applications
KBC Bank UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, KBC Bank UK implemented SAP S/4 HANA as its ERP Financial system, replacing SAP ERP ECC 6.0. SAP S/4 HANA was positioned as the bank's core transactional backbone for finance and related accounting processes within its United Kingdom operations.
The deployment architecture centered on an SAP HANA database foundation augmented by BW/4HANA data warehousing layers, with project activities that included upgrading SAP ERP 6.0 instances to EhP8 and installing BW/4HANA 1.0 then upgrading to BW/4HANA 2.0. Technical operations for the environment included SAP HANA database upgrades and system update manager driven consolidation work during the conversion program.
Functionally the SAP S/4 HANA implementation focused on ERP Financial capabilities, implementing standard financial management workflows such as general ledger accounting, accounts payable and receivable processing, period close orchestration, and financial reporting data flows. Configuration and automation work supported journal processing, master data harmonization, and financial period controls consistent with banking finance operations.
Integrations were explicitly established to support human capital data flows, notably the setup to send employee data to SAP SuccessFactors via SAP Cloud Platform Integration, and technical teams provided support during the S/4HANA conversion to stabilize interfaces and data migration. Governance activity emphasized cutover support, data orchestration for finance and HR interfaces, and ongoing HANA platform maintenance to sustain the SAP S/4 HANA ERP Financial environment.
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Expense Management | ERP |
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2017 | 2017 |
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KBC Bank UK ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, KBC Bank UK implemented Temenos T24 as its Core Banking platform. The deployment was positioned to support the bank's retail and personal banking services and to provide a configurable foundation for product development and customer-facing channels.
The implementation focused on core account and deposit processing, current account servicing, and a product building engine to enable configurable retail products without extensive bespoke coding. Temenos T24 was paired with Temenos Insight Business Intelligence capabilities to provide consolidated operational reporting and analytics across transaction and product data.
Operational coverage emphasized retail and business banking functions and integration of the core ledger with online and mobile banking channels and BI reporting flows. The architecture centered on a configurable product factory and channel-facing modules to streamline transaction processing and to unify customer account data for front office and operations teams.
Governance and rollout prioritized product configuration workflows and product governance to accelerate time to market for new offerings, aligning with statements from KBC and Temenos about delivering superior service and flexible innovative products. The narrative reflects an implementation that centralized core banking processing and analytics under Temenos T24, enabling quicker product launches through configuration rather than bespoke development.
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KBC Bank UK AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, KBC Bank UK deployed LivePerson Conversational Cloud to provide real-time customer engagement on its public website. The deployment positioned LivePerson Conversational Cloud within the Chatbots and Conversational AI category to handle web-channel conversational interactions for the bank's UK corporate and retail inquiry flows.
The implementation focused on conversational messaging and agent-assisted chat capabilities, leveraging the LivePerson Conversational Cloud application to support session-based messaging, automated routing to human agents, and persistent conversational threads typical of Chatbots and Conversational AI solutions. Configuration work emphasized channel embedding on web pages, message routing rules, and conversational workflow templates to align automated responses with KBC customer service scripts.
The LivePerson Conversational Cloud integration was implemented alongside KBC's website front-end and coexisted with analytics providers and an appointment scheduling vendor, reflecting an architecture where third-party engagement tooling sits at the customer touchpoint layer. The deployment was explicitly one element in a broader third-party ecosystem that KBC uses for real-time engagement and user behavior analysis, with LivePerson providing the customer messaging layer on the site.
Governance for the implementation followed KBC's stated data sharing practices, requiring contractual confidentiality and security measures with third parties that process personal data. The use of LivePerson Conversational Cloud was aligned with KBC processes for engaging trusted third parties, analytics providers, and other specialist vendors, and was managed within existing privacy and compliance controls described in the bank's data protection policy.
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KBC Bank UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PBX, VoiP and Phone Systems | Collaboration |
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2014 | 2014 |
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KBC Bank UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2015 | 2015 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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KBC Bank UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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KBC Bank UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2019 |
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KBC Bank UK PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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KBC Bank UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at KBC Bank UK
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Corporate Banking | Director | Finance | |
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Portfolio Manager, Acquisition Finance / Transactional Lending | Manager | Investment | |
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General Manager | Manager | Finance | |
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Relationship Director | Director | Finance | |
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Apps Being Evaluated by KBC Bank UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from KBC Bank UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the KBC Bank UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD KBC Bank UK Technographics
KBC Bank UK is a Banking and Financial Services organization based in United Kingdom,
with around 100 employees and annual revenues of $20.0 million.
KBC Bank UK operates a diverse technology stack with applications such as
SAP S/4 HANA, Temenos T24 and LivePerson Conversational Cloud,
covering areas like ERP Financial, Core Banking and Chatbots and Conversational AI.
KBC Bank UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Temenos and LivePerson.
KBC Bank UK recently adopted applications including
Adobe Acrobat Sign (formerly EchoSign, eSign & Adobe Sign) in 2021, DocuSign eSignature in 2021 and Adobe Experience Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of KBC Bank UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates KBC Bank UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete KBC Bank UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.