Kele
3300 Brother Boulevard,
Memphis, 38133, TN,
United States
Memphis, 38133, TN,
United States
1 877-826-9045
Distribution
Kele Technographics
Kele Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kele and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 210 Kele employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kele has purchased the following applications: Billtrust Payment for Payment Processing in 2016, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kele is running and its propensity to invest more and deepen its relationship with Billtrust , Salesforce , ProProfs or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kele revenues, which have grown to $31.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kele intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kele Tech Stack and Enterprise Applications
Kele ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Billtrust | Legacy | Billtrust Payment | Payment Processing | ERP | n/a | 2016 | 2016 |
In 2016 Kele implemented Billtrust Payment on their website, deploying the Billtrust Payment solution as a customer-facing Payment Processing capability for their distribution business. The implementation is anchored to web-based payment flows, positioning Billtrust Payment to manage invoice presentment and online payment acceptance tied to Kele's e-commerce entry points.
The Billtrust Payment deployment for Kele aligns with standard Payment Processing functional modules, including hosted payment pages and online payment capture, support for card and ACH payment methods, and electronic invoice presentment and remittance workflows. Configuration work focused on embedding Billtrust Payment into website checkout and invoice pages, and on configuring payment routing, payment method acceptance, and reporting templates consistent with billing and accounts receivable workflows.
Operationally the Billtrust Payment instance is integrated with Kele's website payment workflows and with back-office finance processes through transactional export and reconciliation feeds, providing a bridge between online customer payments and accounts receivable operations. Coverage centers on customer-facing commerce and finance functions within Kele's United States operations, with finance and e-commerce teams as primary business stakeholders.
Governance around the Billtrust Payment implementation emphasized centralized payment acceptance controls, management of hosted payment page settings to reduce PCI scope, and role-based ownership for reconciliation and exception handling. Operational processes were adjusted to route online payments through Billtrust Payment, with finance retaining control of settlement and reconciliation workflows.
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Kele AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Kele implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website. The deployment embeds the Salesforce Chat web widget to deliver real-time conversational support and routes sessions into the Salesforce service console, aligning the implementation with the Chatbots and Conversational AI category. This capability was applied to web-based customer service and inbound sales inquiry handling within Kele's distribution operations.
Configuration focused on chat session routing, agent presence management, pre-chat capture and persistent chat transcripts, and templated responses to standardize interactions. Operational scope was the corporate website and the customer support team, with workflow adjustments to manage chat handoffs and agent availability inside the service console. Governance activities emphasized defining chat ownership, response SLAs, and operator procedures to operationalize conversational workflows.
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Chatbots and Conversational AI | AI-Powered Application |
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2011 | 2011 |
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Kele Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Kele implemented Zoom for Audio Video and Web Conferencing to support customer engagement and internal communications. Deployment is a cloud-hosted Zoom implementation embedded on Kele's public website, enabling visitors to join scheduled meetings and access web conferencing without a separate desktop client. The implementation surface is focused on the web channel, exposing meeting join controls and scheduling links directly from kele.com for distribution customers and partners.
Functional capabilities in use include Zoom meetings, video conferencing, screen sharing, and in-session chat, reflecting standard Audio Video and Web Conferencing workflows for customer demos and remote support. Operational coverage spans customer-facing web interactions and internal collaboration across sales and support teams, with account level governance and meeting controls managed through Zoom administrative settings. Integration is implemented as a direct client-side website embedding rather than a broader enterprise middleware integration.
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Collaboration | Collaboration |
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2015 | 2015 |
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Kele eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2013 | 2013 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Kele CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Kele ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Kele IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Kele CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Kele
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Kele Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kele IT executives and key decision makers. This section highlights Kele's latest recorded technology evaluations, including Paycor Payroll for Payroll on 2024-12-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kele digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-12-19 | Kele | Evaluated | Paycor | Paycor Payroll | Payroll | HCM |
FAQ - APPS RUN THE WORLD Kele Technographics
Kele is a Distribution organization based in United States,
with around 210 employees and annual revenues of $31.0 million.
Kele operates a diverse technology stack with applications such as
Billtrust Payment, Salesforce Chat (formerly Salesforce Live Agent) and Zoom,
covering areas like Payment Processing, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Kele has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Billtrust, Salesforce and Zoom Video Communications.
Kele recently adopted applications including
Salesforce Sales Cloud in 2021, Salesforce Chat (formerly Salesforce Live Agent) in 2020 and Zoom in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kele’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kele’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kele technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.